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Grinwald Ford
Watertown, WI
667 Reviews
Welcome to Grinwald Ford! Located in Watertown, WI, Grinwald Ford is proud to be one of the premier dealerships in the area. We have been serving Watertown and the surrounding area since 1958. We offer a pleasant and low pressure sales environment. Our sales staff is knowledgable and friendly, ready to assist you with all your vehicle wants and needs. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Grinwald Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 667 reviews
March 14, 2018
Excellent service We were looking for a particular car and Grinwald Ford found it for us at the right price. We would highly recommend this dealership for all their c We were looking for a particular car and Grinwald Ford found it for us at the right price. We would highly recommend this dealership for all their courteous employees. More
by Dgrnt
March 14, 2018
Amazing service We finally bit the bullet and decided it was the right time for us to buy a truck. We found the perfect one, took it for a test drive and fell in love We finally bit the bullet and decided it was the right time for us to buy a truck. We found the perfect one, took it for a test drive and fell in love with it. Bill and John were an amazing team and made our buying purchase a stress free and enjoyable experience. More
by Sthao
March 14, 2018
Was professional and plesant transaction The group at Grinwald was expedient, professional, and fair. They were timely in getting back to us, respected our time , and they are a mile above The group at Grinwald was expedient, professional, and fair. They were timely in getting back to us, respected our time , and they are a mile above other automobile dealerships. We actually felt good when we left there unlike many car dealers. We also love our new Ford Explorer. Previously we had an Infiniti SUV and the fit and finish of the Explorer is better. I will be back to buy another Ford when I replace my truck for work. More
by bhanson1
Verified CustomerMarch 14, 2018
John Munzel was great to work with!!! I felt like the Customer Comes First with Grinwald. I always have when dealing with them. They always took care of everything. Having a Loaner Car I felt like the Customer Comes First with Grinwald. I always have when dealing with them. They always took care of everything. Having a Loaner Car is huge for me. More
by JDITTMANN
March 14, 2018
Knowlegdable people and friendly service! We were very unfamiliar with the electronic controls in our 2016 Escape. Bill spent about 20 minutes explaining the details to us in a way that made We were very unfamiliar with the electronic controls in our 2016 Escape. Bill spent about 20 minutes explaining the details to us in a way that made sense. More
by retiredguy
Employees Worked With
Bill Maron
March 14, 2018
No Pressure Sales--Great Service!!! I have been dealing with Grinwald since they use to be Downtown in Watertown. Never feel like I am going to be taken advantage of when it come to buy I have been dealing with Grinwald since they use to be Downtown in Watertown. Never feel like I am going to be taken advantage of when it come to buying or servicing my vehicles. Trust them 100%. More
by Happy Customer JL
March 13, 2018
Amazing Service What a great team of people - Bill and John were so helpful and patient in helping me choose the right car for me. I have been in my fair share of ca What a great team of people - Bill and John were so helpful and patient in helping me choose the right car for me. I have been in my fair share of car dealerships over the years, and these guys have won my family's business for the foreseeable future. Best car buying experience I've ever had. (They even made it fun!) More
by Orangepaju
March 07, 2018
Right Car, Easy Negotiation, Quick Purchase, Happy Customer Excellent purchase experience with Grinwald Ford. Found car via AutoTrader. Went to Grinwald twice, once to test drive car (it was already up front Excellent purchase experience with Grinwald Ford. Found car via AutoTrader. Went to Grinwald twice, once to test drive car (it was already up front & waiting for me when I got there), & second time to purchase. Traded 2 cars in and got fair pricing from dealer (fair pricing according to Kelly Blue Book). Told dealership needed purchase appointment to be expedient, appointment lasted about 2 hrs long (2 hrs = good considering included negotiating price of 1 car being purchased & value of 2 cars trading in). At dealership I worked mostly with Bill Maron and John Foltz, both very helpful & customer focused. More
by CJ Carlson
March 05, 2018
Great service and friendly people Bill was a great salesperson! He was patient, listened to what I wanted in a car - and delivered great service! If your looking for a car - this is Bill was a great salesperson! He was patient, listened to what I wanted in a car - and delivered great service! If your looking for a car - this is the place to go! More
by Insman108
March 04, 2018
Missing the Mark on Customer Service I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the bac I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the back-up. The service person told me that normally they ask the customer to put the gas back in the tank they used, but told me I wouldn't have to because it was going to run on the battery. I asked many questions as I had not driven a vehicle like this before. On my way to work the next morning the first thing that happened was the low fuel light came on. Remembering what the service person told me I didn't feel concerned at first as it was supposed to be running on the battery and not on gas. When I couldn't stomach it any further I called the dealership and the person I talked to said oh my god you need to put gas in that vehicle. OK, really? I told him what was told me when I picked it up and he said I don't know why someone would say that. Well, they did. I asked him why they gave me a vehicle that was on empty when it relied on using gas. He told me that I need to understand how busy they are and that they don't have time to check. I guess they don't have time to give the right instructions either. I will not go back. More
by unhappycustomer
