Groove Ford

Personalized and to the point My parents bought the car from Utah and I went down and took it for a test drive for them before they bought it. Staff was great and accommodating. Ma My parents bought the car from Utah and I went down and took it for a test drive for them before they bought it. Staff was great and accommodating. Made the process painless. More

Victoria was great! I originally came in to look at another car that didnt end up working out, and Victoria directed us to a car she believed fit what i was looking for, I originally came in to look at another car that didnt end up working out, and Victoria directed us to a car she believed fit what i was looking for, which we ended up taking home! I love the car, and am so thankful for her help! More

Great trade in and new lease experience Thank you to the Groove Foord team for another great car buying experience. I traded my 2014 escape for a new 2017 model. Special thanks to Brian Thank you to the Groove Foord team for another great car buying experience. I traded my 2014 escape for a new 2017 model. Special thanks to Brian Johnson for walking me through the new FordPass option. I love the new integration between my phone app and the car which will make my business driving easier and much safer. I also really like the new redesigned console which is much more user-friendly and has a lot of great space. I LOVE my new Escape! More

Have Bought 2 Cars and Will Keep Coming Back Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the v Just bought my second car from Groove Ford. Both times, Brian Johnson has connected me with the right salesman, and both times, they got me into the vehicle I wanted. This most recent time, Brian and Zac gave us an incredible offer on our trade-in (which I bought at Groove in 2013) and also got us a rate that was lower than what we came in pre-approved for with the help of one of the Financial Managers Ambrosia. More

Quick and easy lease return! I returned a leased Ford with Sean Goodgain, and he had me in and out in 10 minutes. Groove provided a very friendly shuttle service (with Dave) to ge I returned a leased Ford with Sean Goodgain, and he had me in and out in 10 minutes. Groove provided a very friendly shuttle service (with Dave) to get me back home. I had been worried about returning my lease to a different Ford dealer, because I had just recently moved, but Sean and the Groove team made it incredibly easy. Sean was quick to get back to me about my appointment request, easy to talk to, and gracious when answering my final questions. This being my first completed leasing experience – I'm very happy with how it all turned out, and I know what to expect now. More

Quick transaction I have to start off by saying that was by far the quickest car buying transaction I've ever had! They were extremely efficient and worked with us to g I have to start off by saying that was by far the quickest car buying transaction I've ever had! They were extremely efficient and worked with us to get to our goal monthly payment. Victoria made the process easy and took all of our wants and wishes into consideration and get us into my husbands dream car with a great interest rate and within our price budget. I would highly recommend asking for Verinica for your next auto transaction. Friendly and efficient! More

Great Experience - Word Honored I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scot I worked with Victoria M. on my sale and she was great! She was very knowledgeable and helpful through the entire process. The finance manager, Scott G. was great, and answered all my questions. When a few issues came up, I worked with Brian J. who stuck with it until the issues were solved. Hey honored their word, which was important. I would purchase another vehicle here. Also, I came in today and they were having team building exercises; must be a great place to work too! More

Plenty of Other Dealerships To Choose From I chose this dealership for 2 reasons: 1. I used to be on friendly terms with the CEO 2. They had a great vehicle I had my sights set on Neither I chose this dealership for 2 reasons: 1. I used to be on friendly terms with the CEO 2. They had a great vehicle I had my sights set on Neither of these reasons served me well when it came to doing business with this particular dealership. I was supposed to receive 'white glove service' and what I got was my time wasted. After setting up an appointment with the GM a week in advance regarding the vehicle I wanted, I got to the dealership only to be told this vehicle had been sold the day before. That was a major red flag, and looking back should have been the point where I turned around and left their dealership. As they need to make their monthly quota, they were nice enough to try to sell me into something else (even though there was nothing else on their lot I cared to buy), but that too turned into a waste of time as it wasn't in my budget. They tried to have me bring in a cosigner, so they could close the deal but there was NO WAY I was going to do that for a car I didn't even want just so they could get their sale. Then, a few days later I received an email from their sales manager, Chad I believe, that he would really love to assist in getting me into the car I'd inquired about - the only problem there? I had never inquired about this car; it was the car they'd tried to sell me once they got me on their lot. Nice communication, boys. You might want to work on that. If that is their white glove treatment, I'd hate to be someone coming in off the street. There are PLENTY of other dealerships to choose from, customers don't have to tolerate getting treated like an afterthought. Not Impressed. I would advise to go somewhere else, but if you choose this dealership - MAKE SURE THEY STILL HAVE THE CAR YOU WANT BEFORE YOU STEP FOOT ON THEIR LOT!!! More

Great! We had a great experience at groove ford. They got the price down to where we needed it to be and we were very happy with all Staff that we worked wit We had a great experience at groove ford. They got the price down to where we needed it to be and we were very happy with all Staff that we worked with. The service department is always great too. More

Lease Return / Purchase I brought my grandma in to return her lease and then purchased the vehicle for myself (2015 Escape). Sean Goodgain helped us and he made everything g I brought my grandma in to return her lease and then purchased the vehicle for myself (2015 Escape). Sean Goodgain helped us and he made everything go so smoothly. Never has the purchase of a vehicle been so easy. Thank you! More