Groove Ford

took my 2018 f150 platnum in for service. when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that ever when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that everything else on the inspection list was checked off and not done. I called and left a message with the service rep - never heard from them. So, I can't do business at Groove Ford again, as they can't be trusted to perform the needed service inspections. And apparently don't care when they get caught... More

If you enjoy being gaslit and man-splained, this is your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel d your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel drive so you have to change all 4 tires at once. Their service manager put the tire that went flat back on and said it was “fine”. They begrudgingly agreed to put new tires on and only after I said I’d return the car if they didn’t put new tires on the car. Once we got the new tires, which took them 3 days, in the next 24 hours the check engine light came on and my independent mechanic pulled 3 codes. We had had enough and retuned the car. The crappy service continued. It took them 10 days to return our $15k down payment, even though the check had cleared and was in their account. They absolutely SUCK, except for the finance manager Hannah. She was great. Felt like they didn’t care it was a lemon and potentially unsafe for my family and I. More

The worst sales associate ever. Unhelpful, unknowledgeable and defensive. As a woman, he treated me as if I had no idea what I was doing - wrong. The experience was so bad, Oscar Unhelpful, unknowledgeable and defensive. As a woman, he treated me as if I had no idea what I was doing - wrong. The experience was so bad, Oscar the General Sales Manager had to step in to save the deal. Oscar was extremely helpful. More

Thaddeus was fantastic to work with. From the very beginning his customer service was exceptional. He helped me walk through all the questions I had and was in touch with updates through From the very beginning his customer service was exceptional. He helped me walk through all the questions I had and was in touch with updates throughout the whole process. More

I ordered a maverick with Thaddeus and Groove, and even though I had to not buy my order they were still very professional and helpful and made it a very easy expierence from start to finish though I had to not buy my order they were still very professional and helpful and made it a very easy expierence from start to finish More

As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for efficiency, reliability, and compliance to Ford Standards. They are the worst service providers in Colorado. More

Had a good salesman was in and out in less than 3 hours and got a fair deal and got a fair deal More

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to p worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to purchase a car. We meet with Teddy the Sales Rep and he was great and a very nice person. He knew everything about the vehicle and took us through the entire process of getting the car. Special thanks to Taelor she really knows her job and can work a great deal and Hannah for going above and beyond aswell very sweet ladys. (The Blackwell) More

They are awesome, I scheduled a time to check out a few cars and fell in love with the first one immediately. Teddy was friendly and very helpful! cars and fell in love with the first one immediately. Teddy was friendly and very helpful! More

Should have known better. 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months of original B to B warranty. Dealer Manager gave me $200 to pay deductible on extended warranty. 2ndproblem: When I purchased car I also purchased an 8 year warranty which included services for first 20K miles. Called for service appointment, sat in driveway in front of door to service bay, finally went inside and was told I would have to leave car (FOR AN OIL CHANGE) 3rd problem: Bulletin on drivers seat. Came too appt was told parts needed to be ordered even though I had told them the problem and bulletin number when I made appt., didn't hear back. Called, told that I had to arrange parts wit parts dept. Spent $250 and took it to an upholstery shop. 4th Problem: one of the back up sensors fell out of the rear bumper. Made appt (over 3 weeks to get appointment) Groove picked up car, called and said that there was no warranty and the cost would be $1,073.00. Apparently misdiagnosed as a blind side sensor (difference of $200.00 plus dollars). No warranty because I had attempted to pull the sensor back into [position with a needle nose pliars, even though no collision. told them to return car (they did promptly) Of course the recall on the brakes was not done (they couldn't charge me for that). Interesting that when I tried to call Logan Wakefield to talk about the repair, his voice mail said he would return May 5th (being as this was October 18 it was not an unusually long response time for a Ford Service Writer). So, caveat emptor, buyer beware. You are at risk at Groove Ford. More