Groove Ford

Thank goodness for the return policy We recently purchased a new Explorer Sport from Groove Ford and couldn't be happier. We almost purchased an Explorer Platinum from another dealership We recently purchased a new Explorer Sport from Groove Ford and couldn't be happier. We almost purchased an Explorer Platinum from another dealership but couldn't reach an agreement on the price so we came to Groove Ford. There we were helped by Victoria and Gabrielle. After test driving the Explorer Platinum again, we were able to agree on a price and bought the vehicle. One of the papers we signed described their return policy. I asked about this and was told that most dealerships do not offer this. I signed it but thought well who would return a new car. Well, I ended up returning the car the next day. As I live about 30 minutes away, I noticed that 5+ miles into my drive the seats were bothering my legs. As I am taller, the seats seemed too short making the car uncomfortable to drive. We called Victoria when we got home and made arrangements to return the car the next day and look at the Explorer Sport. She was able to find the car we wanted and the fit was a lot more comfortable. Victoria was extremely patient during this process and we couldn't be more please with our whole experience. This is the 2nd vehicle we have purchased from Groove Ford and if/when we are in the market for another vehicle will definitely look here first for 1) the friendly service and competitive pricing and 2) the return policy. More

Good Experience Victoria was excellent to work with and went above and beyond helping us buy our new truck. Would definitely work with her for any future purchase. Victoria was excellent to work with and went above and beyond helping us buy our new truck. Would definitely work with her for any future purchase. More

Awesome experience Brian, as well as Groove, is awesome! He is very professional and knowledgeable and is beyond enjoyable to work with. I have bought two cars from Bria Brian, as well as Groove, is awesome! He is very professional and knowledgeable and is beyond enjoyable to work with. I have bought two cars from Brian and I don't plan on buying from anyone else. They work hard to get you the best price and to find you what you are looking for. Brian and the Groove staff are fun and nice and always available to answer questions or help even after you have purchased the car and driven it off the lot. I have sent friends and family to Brian at Groove and I will continue to do so. Brian is the furthest thing from a pushy car salesman. He for sure gets the job done without the stress and pressure you receive at other car dealerships. He's a great guy and has a real passion for cars and getting people what they want! I would recommend him to anyone that is looking for an enjoyable and stress free experience while buy a new or used car. More

I've bought 2 work vans in the last couple of years and soo I would Not buy a car from Anyone but Zac Turner!!!!Trust him with all my being!!He is a #1 salesman and Very Trustworthy!!!! I would Not buy a car from Anyone but Zac Turner!!!!Trust him with all my being!!He is a #1 salesman and Very Trustworthy!!!! More

Good service I would like to say thank you to Victoria and Arnold for great customer service. Victoria was very helpful during my research phase, buying process a I would like to say thank you to Victoria and Arnold for great customer service. Victoria was very helpful during my research phase, buying process and past delivery service visit. Arnold helped me to get a specific car for good price, even dealership didn't have it and had to buy it on the side. More

Groove Ford is a great place to buy a vehicle. I recommend Groove Ford to anyone looking for a good and fair deal. Very friendly place and not much pressure to get you in something you dont need or I recommend Groove Ford to anyone looking for a good and fair deal. Very friendly place and not much pressure to get you in something you dont need or want. More

Todd makes buying a car easy! For more than 15 years I have worked with Todd to purchase my cars. I have referred my entire family along with numerous friends and everyone has been For more than 15 years I have worked with Todd to purchase my cars. I have referred my entire family along with numerous friends and everyone has been pleased with the superior level of his service and professionalism. Todd is knowledgeable, listens to my wish list and makes every experience fun and memorable! More

Joe Amaro Joe was a fantastic salesman. Having done a lot of car shopping the last few years, he was the best by far. What I enjoyed the most about working with Joe was a fantastic salesman. Having done a lot of car shopping the last few years, he was the best by far. What I enjoyed the most about working with Joe was that he was not pushy. I personally cannot stand it when a salesman continually asks me "what is holding you back?" "let's get this car in your hands today" and every other "play" in the book. Joe was very knowledgable, and courteous to our needs and Joe did not do this. I really appreciate his patience throughout the whole process. If we had made up our mind on which car we wanted to buy, we would've bought it from Joe, no doubt. His manager though, pushed us away immediately. Joe had left to get us his business card, when he came back, his manager was right behind him. I had already explained to Joe that we were not sure what car we wanted and wanted to explore more options before buying. Joe had no problem with this, he simply told us to please call him if we have made up our mind and that is when he left to grab his business card. The first words out of his managers mouth were "what can we do get you in this car today?" I got the feeling this manager had been in Joe's ear all night long, and wanted to show Joe how to close a deal. What he really did was push a customer away. I hope to never deal with that manager again. Joe on the other hand, I would gladly work with him again and, if they have the car we want, would buy from Joe. Thanks Joe for all your hard work and patience. More

Excellence still exists My brother is mentally challenged but does have a driver's license. He had a work injury which made it necessary to sell his manual Tundra for an aut My brother is mentally challenged but does have a driver's license. He had a work injury which made it necessary to sell his manual Tundra for an automatic. Todd Ermentraut handled both ends and made this a flawless situation for my brother who was very nervous about the transaction. My brother got more than a fair price for his truck and a screaming deal for his new car. Thank you, Todd. YOU truly represent what is the very highest standard in the car industry. Marcia Reece Greenwood Village, CO More

Mark is absolutely excellent! I placed an inquiry with Groove Ford late on a Wednesday night. By operating hours on Thursday Mark Henry (a salesman with the dealership), got back t I placed an inquiry with Groove Ford late on a Wednesday night. By operating hours on Thursday Mark Henry (a salesman with the dealership), got back to me and took time listening to my very complicated deal on a brand new Ford Fiesta ST they had on the lot. They sold this Fiesta, but Mark found another one on the lot that was absolutely perfect with the same incentives. He worked hard with me on making sure that the deal I got was one that I could not only afford, but also involved a vehicle that I would enjoy driving on a day to day basis. After spending the entirety of his day making sure I was his main priority, Mark made sure that the car was perfectly setup up for me before I left the dealer. Mark + the finance department (Ryan), made this such a great car buying experience, and I will be recommending Groove Ford to everyone! Ps. I forgot my new car's second key at the dealer and Mark was sure to not only send it quickly, but follow up to make sure I had received it! Talk about great customer service More