Groove Mazda

I'm very disappointed. I had a good sales experience with Sarah Sacks at Groove, but I will never work with Groove again due to the exceptionally bad experience with the Finance department. They do anything Sarah Sacks at Groove, but I will never work with Groove again due to the exceptionally bad experience with the Finance department. They do anything but make car buying easy. I paid cash, no loan, and repeatedly stated for more than an hour that I did not want prepaid maintenance nor an extended warranty. Sam Lyons would not finish the deal and let me leave until I agreed. I was told these additional items are 100% refundable within 30 days notice. I agreed (just to be able to leave as I'd missed both lunch and dinner due to this). These guys work hard, fast, and are pressured to push these add-ons. Once I agreed, he immediately provided the paperwork to finish the sale and I was quickly on my way. I wrote a letter to Sam Lyons the next morning asking for a full refund of both the $560 prepaid maintenance and the $2,722 extended warranty. There was some back and forth and I waited a month to receive the check, but it never came. I then started reaching out to Dealership Management - Bob Chapman and Sam Whitney. No one in the dealership could (was allowed to?) help me except for Bob Chapman, who manages the Finance Department. Not one staff member could even tell me what prepaid maintenance covers - I was told that Bob Chapman is the only person I could speak with. Voicemails were not returned and when I called back to speak with any other person in Finance or the Dealership in general, the receptionist didn't greet me, but immediately transferred me to Bob Champman's voicemail box. I have been very pleasant in all of my communications. I purchased the vehicle on June 25, 2021 requesting refund on June 26, 2021. On August 29 I finally received a check for $2,722 refund for extended warranty. I called on September 1 and 2 and was again told I can only speak with Bob Chapman - no other individual in Finance, Sales, or any department of Groove Dealership can speak to me about my request, the status, or what prepaid maintenance includes. The morning of September 2, 2021 I sent another followup email to both Bob Chapman and Sam Whitney requesting a check refunding me $560 refund for prepaid maintenance. I have yet to hear back from anyone at Groove. Bob either needs more help, or he needs to empower his staff, which would greatly improve the customer experience. More

Don't waste your time. Twice they advertised cars that are not on their lot. Feels like bait and switch. Waiting for trade-in they say are not on their lot. Feels like bait and switch. Waiting for trade-in they say More

Drove 2 hours each way to visit Groove Mazda to get a good deal on a Mazda. They did not let me down because I left with a new Mazda. All of the people were able to help us with everything that we needed good deal on a Mazda. They did not let me down because I left with a new Mazda. All of the people were able to help us with everything that we needed. Great service, great deals, and a great Mazda dealer. I will be coming back for all of my Mazda service. Thanks Groove Mazda More

A red-flag cautionary tale for those of you taking your cars to @GrooveAuto (Groove Mazda in Centennial CO, specifically) for service. We had our Mazda 3 serviced there late last year and accepted the serv cars to @GrooveAuto (Groove Mazda in Centennial CO, specifically) for service. We had our Mazda 3 serviced there late last year and accepted the service advisor’s rec for a transmission flush. Several months later, the transmission failed completely while daughter Emma was driving on a steep, curved grade on Highway 101 in California. She couldn’t engage in any gear. Extremely dangerous. Turns out the replacement fluid @GrooveAuto put into the transmission was not the right stuff as specified in the owner’s manual. We had that confirmed by the Mazda dealership in Calif. that replaced the transmission, as well as by an independent lab and by additional technicians who tell us the improper viscosity of the fluid led to the transmission failure. @GrooveAuto has refused, however, to acknowledge the mistake. So we’re out in excess of $5,000, which is bad enough. But worse is the knowledge of how close Emma was to a serious accident from losing power completely on a difficult stretch of highway. Through it all, @GrooveAuto just shrugs. Fair warning to anyone using Groove Mazda’s service department. More detail: When we picked up the car after Groove Mazda’s work on it, the invoice did not accurately bill service to the transmission, despite the service rep’s insistence it was done. The invoice, however, does include a part number and charge for installation of a Mazda-brand differential fluid. Meanwhile, other technicians and an independent lab analysis tell us that what came out of our transmission in California was neither the color nor the viscosity of the recommended fluid. Also on the @GrooveAuto invoice: a note that we have a warranty for protection of up to $4,000 for a fluid FROM A DIFFERENT BRAND, except the other brand tells us the part number on our invoice doesn’t correspond to any of its products. The ‘explanation’ from @GrooveAuto? They just made mistakes on our invoice, and not in the actual service. Yeah. Right. Bad paperwork must be why the transmission failed with our daughter behind the wheel on California 101. More

Overall, I had a great experience with this dealership. Sam (Sales Manager) provided me with a sample invoice clarifying the details (i.e. APR, out the door price, taxes, etc) for the vehicle before settin Sam (Sales Manager) provided me with a sample invoice clarifying the details (i.e. APR, out the door price, taxes, etc) for the vehicle before setting foot in the dealership. Zach (Sales rep) was awesome as he was patient, knowledgeable about the car and provided a solid test drive route. The Finance & Insurance rep was respectful and answered my questions regarding their service packages. More

Sara! Sara! Sara!Here's a pro-tip folks - IF you want an Sara! Sara! Sara! Here's a pro-tip folks - IF you want an absolutely spectacular car buying experience then you will go to Groove Mazda on Arapahoe, Sara! Sara! Sara! Here's a pro-tip folks - IF you want an absolutely spectacular car buying experience then you will go to Groove Mazda on Arapahoe, march in the door, and immediately ask for Sara. Case closed. Done. Kaput. I hate buying a car at a dealership, but Sara made it painless, plus entertaining and a lot of fun! Dread the last step of the finance office? Yes, they have products to offer, but never attempted to force them upon us - giving us space to make a decision right for us. Walked out of the dealership last night with a brand spanking new Mazda CX-5 Signature edition and completely enjoyed the ride home. Sara - stay incredible. Groove Mazda is fortunate to have you on their team! More

Made initial contact through a TrueCar search over the weekend. Rebekah Tresslar contacted me via text and subsequent phone call. I was on my way to work and asked where they were located in relation to I weekend. Rebekah Tresslar contacted me via text and subsequent phone call. I was on my way to work and asked where they were located in relation to I-270 (having mistaken their location for Commerce City). She made— what I considered — a “snarky” comment that she would text me the address since i didn’t know it. When I arrived, a gentleman greeted me and I asked to speak to Rebekah. He went around the corner and stuck his head in a room and told Rebekah that she had a customer. I waited in the lobby for around five minutes, then decided when no one came out to go out and see the car parked in front (assuming the salesperson would meet me). I casually inspected the outside of the car and looked inside; but did not open it. Another five minutes passed by, but neither Rebekah, nor any other salesperson interacted with me. I then went back to my car and waited another five minutes— still no sales person made contact. So after I used their restroom I departed. As I was driving to work, I got a text from Rebekah with a curt “sorry” but that no one told her I was there. To me, this was not a believable statement, given I had heard the gentlemen announcing my presence from 20 feet away. In our earlier conversation, she was aware that I was fitting the car viewing into my work schedule. I believe the rest of the conversation was snarky as well (I got a chuckle from the “best of luck” send off). For the record, a more apologetic tone may have persuaded me to return... ... as I expressed to her in my last text, I want to buy from a dealership that prefers providing quality customer service as opposed to those that rely on a higher quantity of potential customers to make a sale. I also wondered if they felt they were too big (of a dealership) to care. More

Sam Witney & Sara Sacks are who you go to. They will make the process of purchasing a vehicle SEAMLESS.! They accommodated my family and me in every possible way. I have purchased, leased and shopped for man the process of purchasing a vehicle SEAMLESS.! They accommodated my family and me in every possible way. I have purchased, leased and shopped for many vehicles. They’re hands down the best, genuine, no bs people you want to work with. They treat you as family. They’re very understanding with your needs and “demands” of what the vehicle needs to be. They make things happen fast and always keep you in the loop. They went over ALL the in’s and outs. They made it an extremely comfortable purchase. I even got a tour, meet the service department. It’s a good feeling to know where you’re going for the first maintenance / oil change.! Even better when you get to meet the team who will take care of your service needs. It was a pleasure to meet and do business with both Sam and Sara.! I appreciate you making it an amazing experience.! I would and will definitely refer my family and friends. More

This is our 2nd new car purchased from groove mazda, first one 6 years ago was a painless experience with a helpful sales staff, completely different experience this time. We contacted them and did alot first one 6 years ago was a painless experience with a helpful sales staff, completely different experience this time. We contacted them and did alot of the process ahead of time, we were pre approved ahead of time and went in to decide between two cars. The one salesperson that seemed to be working was running between several groups, all other staff seemed to be sitting behind computers. we test drove the cars with very little input from salesperson. He didn't seem to know much about the 2021 models and actually told us it had features that after purchase we now know it doesn't have, we were just handed the keys with no one going over features or even walking us out to the car. financing has been terrible , continued credit checks and refilling out info we had done in the pre approval process . Ive had to go in twice to sign papers for the purchase, a month later we are still getting calls about info they need. Overall disappointed in process, but like my Mazda cx 30 . More

This review might get a bit lengthy so Ill cut to the chase and fill in some details after. I bought a Certified Pre Owned Mazda 6 from them and the sales dept. was great. Everything was straight forward chase and fill in some details after. I bought a Certified Pre Owned Mazda 6 from them and the sales dept. was great. Everything was straight forward, no hassles, easy peasy. There were a few things with the car that needed addressed. The front bumper needed repaint and the windshield had a considerable chip in it which was going to crack as soon as we got a cold snap. Fast forward over 10 weeks and the car has been at the dealer more than in my driveway for what were a few simple things, and better yet the windshield still hasn't been handled. Now for a bit of detail. I scheduled the car for the WE OWE YOU LIST with the service dept. They not only failed multiple times to accomplish anything on the car or the list, but the car sustained damage while in their care. When they finally repainted the bumper it looked like a xxxxxx did the work. Not only was the paint job xxxx poor but when they put the bumper on they just slammed it on so it was puckered and overlapping adjacent body panels. Then to add insult to injury they managed to put a dent the roof, and the window tint was scratched beyond repair. Then they tried to tell me the car was all good. So I take the time off of work to go pick the car up and and when I saw the added damage and the paint job they did give me a loaner while they fixed the car.....for 6 WEEKS!!! So I finally get the call again to pick up the car. The paint on the bumper was satisfactorily fixed and the dent in the roof was fixed, also they did fix the tint in the window, but the windshield still has a crack from the chip that wasn't addressed in a timely manner which turned into a crack when we got a coldsnap. The windshield was part of the WE OWE YOU LIST! Then I come to find out that at some point they lost my key FOB and reprogrammed the car to a new key FOB and only gave me 1 FOB. Never told me about it and the way I found out is I had to pick up the car one night with the extra FOB (my wife keeps the FOB in her purse) and the FOB doesn't work all of the sudden! I looked at the FOB that I got when I picked up the car and it is definitely a new unit and not the original FOB. I am extremely disappointed with the quality of workmanship at Groove Mazda and it seems the guys in the front Ron Baca and Joe Franz are left twisting in the wind while the guys in the back run a muck and it doesn't seem like management has their back. Especially when Ron told me he had to pay for the repairs out of his own pocket which does seem like a bit of xx to me. Now granted this is a very condensed version of events and there were other things that I could speak to, none of which would shine a good light on the service department at Groove Mazda but if you have read this far I think you get my drift. I wouldn't trust those guys to work on my lawnmower. More