Groove Mazda

Great experience! Andrew took the time to make sure I understood all the features and worked to get me the price I wanted. Was great!! Will be back for sure. Andrew took the time to make sure I understood all the features and worked to get me the price I wanted. Was great!! Will be back for sure. More

New car purchase - Friendly, but lacking customer focus The Good: I submitted some requests for pricing through the internet in mid December. Sara Sacks responded very quickly with pricing, though, it was The Good: I submitted some requests for pricing through the internet in mid December. Sara Sacks responded very quickly with pricing, though, it was on car that they couldn't find on the lot. After looking a bit more, it was eventually found. The price was good from the start and there were no hidden fees. Of course there are attempts to add things on, but the initial price was the price received when I arrived. The dealership itself was clean and comfortable. The Not So Good: Sara was very nice and friendly, but also a bit scattered and kept jumping in and out of different topics and had some trouble speaking about the features of the particular car. I agreed to pick up my car a week later. The day I was supposed to pick up the car, it was not ready and it was pushed to the next day. The following day, I confirmed my appointment time with Sara via a text message before leaving to head to the dealership. Once I arrived, Sara was working with others and I had to wait to speak with her. After waiting 20 mins, I was basically handed the keys and told the car was parked out front and to have a good day as she went back to working with others. No final walk around/inspection to make sure things were okay, no showing the features of the vehicle, etc. I even had to remind them that the dealer plates were not even on the car yet. Basically, in my view, it is an incomplete sales process. The service and customer focus ends the signing on the bottom line. Post that point customer satisfaction doesn't seem to be a priority, which is a shame because it's the last thing a customer remembers about the experience. More

This Rating is for Jason Drury The rating is for Jason Drury. He was a great guy and did all he could, but he was sabotaged by the internet sales team. The car pictures posted onli The rating is for Jason Drury. He was a great guy and did all he could, but he was sabotaged by the internet sales team. The car pictures posted online were obviously stock photos of the vehicle as the car hadn't been serviced yet, despite being bought by them 12/13. The vehicle was dirty, both inside and out, stank, on top of it all, had a flat tire. Jason wasn't pushy as we all stared at the poor car. Theres not much he could do. He was just sandwiched between two bad department. Jason was friendly, funny, knowledgeable, and kind. The other vehicles on the lot looked clean and good, however. If I had time to wait, I probably would have bought the vehicle. My first indication something was amiss was the fact I couldn't find the car on the dealership website, despite finding it on another website (I believe it was USAA). The second indication was the fact no one could find a carfax for the car, despite there being free ones available with all other vehicles. So as long as you can find the car on the website and the carfax link for it, you should be good. I'd rate Jason at 5/5 stars. The dealership as a whole only gets 3/5 (Jason pulls it up to a 4 star hence my rating). More

Very Patient We came into Groove Mazda to find a new vehicle. We worked with David H. He was so patient and present. He listened to what we wanted and responded wi We came into Groove Mazda to find a new vehicle. We worked with David H. He was so patient and present. He listened to what we wanted and responded without any fluff. We appreciate the time he spent with us and our experience in such a welcoming environment. -ag More

Drove 1000 miles to get another car from Tracy! I have purchased two vehicles from Tracy because she is genuine, sincere, and knows her cars! I am happy to say this will be my second purchase of I have purchased two vehicles from Tracy because she is genuine, sincere, and knows her cars! I am happy to say this will be my second purchase of a Mazda CX5 from her. I would not go anywhere else, and I am sure there are plenty of dealers along the way! The hands on delivery of my new car (so many new features!) was very important to me. Tracy customized those new features and settings with me and now I feel confident on my next trip that I will have no doubts or questions about the vehicle. More

Found my dream car at Groove Mazda. Visited Groove Mazda on 7August 2018. Sales rep, Jason Drury, helped me locate a2005 Jeep Grand Cherokee I had seen on line. After a very nice test Visited Groove Mazda on 7August 2018. Sales rep, Jason Drury, helped me locate a2005 Jeep Grand Cherokee I had seen on line. After a very nice test drive, Jason got the ball rolling so I was able to drive my dream car home that evening!! Everyone I encountered at Groove Mazda was courteous, friendly and helpful. Excellent place to buy a vehicle!!! More

Andrew was amazing. I couldn’t ask for a better salesman and car buying experience. He’s a big reason we decided to lease another Mazda after we had already leased one fr I couldn’t ask for a better salesman and car buying experience. He’s a big reason we decided to lease another Mazda after we had already leased one from him previously. More

Michael Our experience was exceptional because of Michael. For as young as he is,he is knowledgeable and explains clearly. Michael did not pressure and allowe Our experience was exceptional because of Michael. For as young as he is,he is knowledgeable and explains clearly. Michael did not pressure and allowed time for me to decide. To me the salesperson either makes or breaks a deal. Michael sure made the deal and a grandma in her 70s drove off in a flashy red Mazda CX-5! More

Worst financial service While the initial process of test driving and selecting a Mazda vehicle was really great with my salesperson, Tracy (thanks Tracy!) I have had an abso While the initial process of test driving and selecting a Mazda vehicle was really great with my salesperson, Tracy (thanks Tracy!) I have had an absolute nightmare with Alex the finance manager ever since I signed my contract for my lease on my Mazda CX-5. The issues with my car payments, registration, and paperwork have been endless for the past four months. I have spent hours chasing him to get his much-needed assistance and it has been absolutely abysmal on the customer-service end. I can't even tell you where it went wrong. Now I'm very much paying for it - which is really too bad, because I love the car itself. If I could go back in time though, I would have gone with a completely different company (or at the very least, a different dealership) all because of how terrible my experience has been. I highly discourage anyone from using Mazda Centennial. More

Amazing Experience... Best Ever!!! Thank you, thank you, thank you!!! Destiny was name of our Mazda rep. She is amazing and truly "gets it." Destiny provided us with the best car-b Thank you, thank you, thank you!!! Destiny was name of our Mazda rep. She is amazing and truly "gets it." Destiny provided us with the best car-buying experience ever!!! Considering we're in our 40's and have bought/leased 20+ vehicles collectively... that is the best compliment/ review we could possibly give Destiny at Groove Mazda. She listened to us & was able to match our individual needs/wants to the features & benefits of a CX-5 & a CX-9. Destiny's level of customer service was superior!!! If you're in market for a new vehicle, then go see Destiny at Groove Mazda!!! More