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Group 1 Buick GMC South

Houston, TX

4.6
3,093 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,093 reviews

October 25, 2025

My salesman Mike was amazing. He pulled out the perfect car for me! He put me with Marco in finance who pulled some strings to make it happen! Then as I’m waiting for them to brin More

by misstwala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of these people
Oct 27, 2025 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2025

Great service representative each time I get my oil changed and tires rotated. Very willing to help. More

by Tstanley10304816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
Oct 27, 2025 -

Group 1 Buick GMC South responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2025

The service is amazing and facilities the are very nice the person guide me true everything step by step and ,they make a 58 years old man fill like a kid again thanks so much to Adrian and staff. More

by Luistorres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 20, 2025 -

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you have any further questions, please don't hesitate to reach out!

October 15, 2025

The worst service experience I have ever had. My vehicle wasn't even looked at for 6 days, then it was misdiagnosed until the foreman looked at it. Then I had to wait another week without a car o More

by ADAM.BERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adalberto
Oct 20, 2025 -

Group 1 Buick GMC South responded

Hi Adam, We’re very sorry to hear about your recent service experience and the delay you encountered with your vehicle repair. We completely understand how frustrating it must have been to be without your car for such an extended period, and we apologize for the inconvenience caused by the misdiagnosis and rental situation. Your feedback is important to us, and we’re reviewing what happened to ensure communication and turnaround times improve going forward. Our goal is always to provide timely, transparent, and high-quality service for every guest, and it’s clear we fell short this time. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

October 14, 2025

Sales lady was awesome price was very fair gave me a tour of the dealership provided me with all services that I may need in the future with my new truck More

by batmanxavier@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2025 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

Made Appt early morning got same day service and it was quick and my advisor was great Christopher More

by Solisrosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher “Shane” Myer
Oct 15, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

Sounds like he was very helpful price was very fair went over the truck features and all the services that Beck and Mason offers More

by batmanxavier@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2025 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2025

amazing service and great customer service . very knowledgeable and professional.they take great care of their customers More

by jujublast69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Hernandez
Oct 10, 2025 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2025

Every time I bring my truck there they are very courteous and friendly and greet u with a smile and they know what they are doing More

by solomonanderson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Group 1 Buick GMC South responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2025

The service was absolutely horrible. I waited on my car 4 hours for a simple oil change. No car wash because the crew went home.and they did net check tire pressure. Nor rotated my tires More

by Khdaniels48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com

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