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Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,162 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,162 reviews

February 19, 2026

It takes more than 2 hours for Oil Change and Tire Rotations with appointment. I purchased the deal and it said car wash included, but I didn’t receive such service. More

by Thao Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Feb 21, 2026 -

Group 1 Buick GMC South responded

Hi Thao, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your visit took longer than expected and that the car wash included with your service was not completed. I completely understand how frustrating that can be—especially when you have an appointment and are counting on a smooth, efficient experience. While occasional delays can happen in service, that doesn’t change the fact that your time is valuable, and we should always deliver on what we promise. We clearly missed the mark here. I would appreciate the opportunity to make this right and restore your confidence in us. Please feel free to contact me directly so I can personally address your concerns and ensure your next visit reflects the level of service you deserve. Thank you again for your feedback. Noah Richert General Manager nrichert@Group1Auto.com

February 18, 2026

The experience was easy and great starting with the salesmen Robert Hernandez. He made things simple and answered all our questions. Thank you. More

by Roy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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Feb 19, 2026 -

Group 1 Buick GMC South responded

Hi Roy, we're happy you found Robert to be so supportive during your experience here at Group 1 Buick GMC South. If you have any further questions, please don't hesitate to reach out!

February 15, 2026

made an appointment, still had to wait two days. Service on one repair overpriced and did not have it completed. $237.72 per hour x 3 hours = $713.17 for a $25.98 seal - you have to be kidding. You More

by ML D J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia,Arredo
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Feb 19, 2026 -

Group 1 Buick GMC South responded

Hello ML D J, Thank you for your feedback and for returning to service with us, we truly appreciate your business. We understand how frustrating delays and repair costs can feel. We would like to clarify that labor time for repairs is not calculated based on the individual part being replaced. Instead, labor is determined using industry-standard labor guides that list the established time required to properly complete each repair. These guides are used across dealerships to ensure repairs are performed correctly and consistently. That said, your experience matters to us. If you would like, we would be happy to review your repair with you in more detail and answer any questions about the estimate or work performed. Please feel free to contact our service team at your convenience. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future. Elvin Carrera Service Manager ecarrera@group1auto.com

February 09, 2026

Great customer service from Jessica Flores. She was very helpful and explained everything very well. Great person with great sense of humor. I was very pleased with the overall service there. More

by guzmanroel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Flores
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Feb 13, 2026 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2026

The dealership is Clean, the staff is polite and, friendly, My sales person Ada did a great job working out the details of my sale and purchase More

by Candcsdad1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie in finance
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Feb 12, 2026 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ada here at Group 1 Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2026

Great help and great costumer service Staff was very helpful fast service did not waited long More

by javiercastillo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2026

Today's visit was good. Jessica assisted me ensuring that my truck was taken care of. Explained the recommendations from the technician, and even ensured the truck was compl More

by mvstapleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica from Service
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Feb 08, 2026 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2026

Chris G. Was very easy to work with, the communication was also very good! I will certainly recommend your dealership for future purchases. Brent and Alisa we More

by dgdetorre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gonzalez
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Feb 06, 2026 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2026

Gill is the best so helpful helped me and answered all my questions Ty again I really appreciate the one on one experience More

by kimmywillis79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2026

Dearelership experience was very pleasant and Raphael is a wonderful sales person. I would check them out. More

by 15 Stars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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