Gunn Honda

I dropped by Gunn Honda recently for routine maintenance and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utm and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utmost professionalism and courtesy when working with me and the customers immediately before me. In my humble opinion, I think Phillip's people skills and quick thinking make him an asset to Gunn Honda. In terms of an applied example (beyond routine maintenance) that stands out in my memory, I recall having odd, audible vibrations in the engine bay of my Honda and wasn't sure what it was. I searched the internet to see what the range of problems could be and, more practically, how much it'd cost to fix. What I found online wasn't good news: drivers of similar vehicles with the same problem could not resolve the issue at their respective Honda dealerships. Upon dropping by Gunn Honda to inquire about the vibrations, Phillip greeted me within a minute of pulling up to the service station. Phillip carefully listened to me as I spoke about the engine vibrations and, with prior internet findings in mind, I nervously watched to see what his reaction was. Without skipping a beat, Phillip said "Oh, you might have a broken motor mount. I'll check it out". Within moments, Phillip took my vehicle to the service station and the repair was complete within one hour's time - very fast turnaround considering that I also had an oil change and tire rotation. It turns out that the motor mount was, indeed, broken. The new motor mount eliminated the vibrations I encountered earlier and the replacement cost was covered under warranty. I'll definitely be back! More

Life is too short to spend it haggling at a dealership. We love Gunn's no-haggle policy, but even better is the service you get from Mr. Freeman Sparks. Ever since we bought a used Camry from him about 18 We love Gunn's no-haggle policy, but even better is the service you get from Mr. Freeman Sparks. Ever since we bought a used Camry from him about 18 months ago, we go to him first whenever we are looking for a vehicle. Freeman knows not only the inventory on the Gunn Honda lot but the inventory on every Gunn lot. He only cares about selling you the car you need, not the one he wants to sell you. If everyone in every profession had the ethics and professionalism of Freeman Sparks, there would be no need for consumer protection agencies, Better Business Bureaus, etc. The only reason I gave the dealership a 4 on overall experience is that it took a while for our car to be ready to drive off the lot once we had bought it, but it was a Saturday -- the busiest day at a car dealer. However, if I had to choose between waiting a while at a table in the dealership after purchase or waiting for a salesman to "consult" with his manager about price, I'll wait at the table every time. More

If the goal of the Gunn Honda dealership was to prevent me from getting oil changes at their dealership....it worked.....Using their express service it took me 2 hours to get just a oil change. Will never me from getting oil changes at their dealership....it worked.....Using their express service it took me 2 hours to get just a oil change. Will never do that again. I was not the only person, a lady next to me was complaining of the same situation. We both vowed never again. More

1 Word, 1 Syllable; WOW! Excellent experience with Gunn Honda and I highly recommend them to anyone looking to buy a new car without the hassle of running back and forth to sales manager so the sales perso Honda and I highly recommend them to anyone looking to buy a new car without the hassle of running back and forth to sales manager so the sales person can check their commission levels. You deal with straight forward courteous people at Gunn Honda. I visited three dealers looking for a new car for my wife. One dealership actually told me, "this isn't Gunn" and another, Benson Honda, sucked. We are a military family who are implants here so we do not get a chance to see the history of dealerships but looking at the reviews from other customers, Gunn Honda will be around for a long time. Prices are great and my salesman, Freeman Sparks, actually bent over backwards for us. We did not get pressured at any time and they actually went above and beyond. American Honda should be happy to have Gunn Honda as one of their dealerships. They are good enough to come back to them after moving away to experience this again. HIGHLY RECOMMENDED and if you are looking for a car, GO SEE FREEMAN! More

Late last night I made inquiries on their web site just out of couriosity . I got a call this morning from James and told him my looking was just a pipe dream because I live on disability. I drove a 2008 out of couriosity . I got a call this morning from James and told him my looking was just a pipe dream because I live on disability. I drove a 2008 Toyoya Tundra and was looking for something smaller. I also explained to him that I had no money and would not be able to make payments. He came out to my home within an hour to take a look and see what he could do for me on a used vehicle. He was able to put me in a 2006 Hundai Tucson and I am even getting money back. Everything at the dealersip was very efficient and even knowing my money situation was treated with the same respect as if I was buying their top of the line. More

WOW, what an incredible experience. If anyone has ever dealt with a car salesman before, I am here to tell you that the way Gunn Honda does business should be the ONLY way car dealerships should be allowe dealt with a car salesman before, I am here to tell you that the way Gunn Honda does business should be the ONLY way car dealerships should be allowed to operate. None of that back and forth haggling with the "man in the back room" about prices. It's simple and brilliant. I'll admit I do not like car salesman, never met one I did, until now. Mike Lents sure changed my mind about that. He treated me like I mattered and was absolutely up front about everything. Friendly, courteous, and genuinely a nice guy. I'm sending anyone I know that is looking for a car, to him. Heck, even if they aren't looking for a car, I tell them about him and my experience at Gunn Honda and to pass on the word. THANK YOU MIKE. And he is also retired Navy, so thank you for your service to our country. You can't get any better than that. We have now become a Honda family and proud of it. I love my CR-V. More

Claudette has assisted my family with two car sales in the past 9 months. Claudette did such a fanatistic job with our latest purchase that we wanted to work with her again. She goes out of her way to hel the past 9 months. Claudette did such a fanatistic job with our latest purchase that we wanted to work with her again. She goes out of her way to help customers find the right fit of a car to making sure everything is taken care of as quickly as possible. Fantastic customer service. More

When my mother and I went to Gunn Honda we went with the full intention of just looking. Even before we got into the door we were greeted by a Gunn Honda employee on his way in who offered us Starbucks Coff full intention of just looking. Even before we got into the door we were greeted by a Gunn Honda employee on his way in who offered us Starbucks Coffee and Krispy Cream donuts right away. Claudette came in at 9am to meet us even though she did not have to be there until noon that day. She was a breath of fresh air! Genuine personality and professional sales woman all the way. We did not feel ONE OUNCE of pressure to buy the vehicle. The information, education, friendliness, and quality of the honda was enough. We got an amazing deal and had a pleasant experience all around. Scott, did the appraisal for my trade in and I can honestly say that I got exactly what I was looking for in the price. Our finance guy was Frank and again he was more than helpful and explored every option with us. He was not pushy with the warranties but he was very informative. Honestly, words can't express what a good experience we had purchasing my new Honda. As much as I hated saying goodbye to my SUV I knew I had to get into a car that I loved and Honda was the only way to go for me. I left not feeling taken advantage of and feeling good about my purchase and experience. If you're in the market for a new car (or used) you can NEVER go wrong with a Honda and if you're looking for a no pressure, honest, fun, and genuine person to help you with your decision you will NOT go wrong with Claudette. If you go to Gunn Honda please ask for Claudette and tell her Amy & her mother sent you! :0) I promise you will NOT be disappointed. More

I had been looking for a truck for more than 8 months and couldn't find exactly what I was looking for on any lot between Houston, Austin, San Antonio, Dallas, and Amarillo: i.e., the right options for the r couldn't find exactly what I was looking for on any lot between Houston, Austin, San Antonio, Dallas, and Amarillo: i.e., the right options for the right price. Late on Saturday afternoon, I happened to notice that Gunn had the truck optioned the way I wanted and for a substantially lower price than any that I'd seen in 8 months. I called the dealer cold and asked to speak to someone in sales. Damon Honore, a friendly and energetic young salesman, answered his telephone on the first ring, even though it was late on a Saturday afternoon. (As a practical matter, I've left messages for salespersons at other Honda dealers over the last three weeks that still have not been returned; so, Damon started out way ahead of many.) I live an hour and half from the dealership, and Damon understood that if I came in, he would be working hours past closing. He was undaunted. He encouraged me to come in. When I arrived, almost two hours later, Damon had had the truck detailed and ready for a test drive. (I'm talking it was spotless and no wait at all.) After I checked out the truck, the rest of the transaction went perfectly smoothly. There was no pressure to add options, accessories, warranties, nothing. From closing the deal on the truck through aftermarket and financing with Matthew [LNU], the crew at Gunn were professional and efficient and hands-on. There were no games; no "let me talk to my sales manager" nonsense; and no effort to upsell. (That's not to say that Damon and Matthew didn't tell me what other options, accessories, and warranties were available. They did. But there was absolutely no pressure or pushiness that I've experienced at other dealers. It was only informational.) The whole transaction took less than two hours from the time I arrived until the time I drove away. Based on my experience, I strongly recommend Damon, Matthew and Gunn. I will use them again when I must replace my wife's Honda Pilot. More

i went to buy a honda element. mr. michael lents showed me 2011 model and he was very knowledgeable of the car. i went to look at 2008 model at other dealers and i knew something about the car. but, he t me 2011 model and he was very knowledgeable of the car. i went to look at 2008 model at other dealers and i knew something about the car. but, he told me the difference in the engine from an older model. he also showed me all parts of utility in the element. the reason for choosing the car was the utilitarian aspect of the car. it was important to me that he showed me all aspects of the utility. it was also important to me that the engine now had a timing chain rather than a timing belt - less maintenance. all in all, he showed how well he understood about the car and i felt comfortable as to what i was purchasing. he also showed me the 2010 model and i ended up buying 2010 model because of the certified status. it was a good experience. More