Gunn Honda - Service Center

Gunn Honda has a great service department, fast ands efficient. Dennis Hayes in the Express Service area is a real asset to this dealership. Thank you Dennis! efficient. Dennis Hayes in the Express Service area is a real asset to this dealership. Thank you Dennis! More

I am a long time very happy Gunn Honda customer… This is mostly due to people like Joe Esparza who has been my personal Service Advisor for more than eighteen years… A huge part of why I have such high rega mostly due to people like Joe Esparza who has been my personal Service Advisor for more than eighteen years… A huge part of why I have such high regard for Gunn is not only about how I’m treated when I buy a car, but more importantly about how I’m treated by people like Joe after I purchase my car… And last but not least, I trust Gunn completely to never do unnecessary work simply to run up my bill… Thank You for everything you all do and Have a Great Day! More

Very courteous and friendly, All expectations are met! Service area was clean and comfortable! We will be back in the future for service and possible sales Service area was clean and comfortable! We will be back in the future for service and possible sales More

Rosa Rodríguez has been my Service Advisor from the day I purchased my vehicle. She’s great and keeps me well informed of what I need to do. I like the consistency of always having her as my advisor. purchased my vehicle. She’s great and keeps me well informed of what I need to do. I like the consistency of always having her as my advisor. More

Robert was very personable, he addressed the needs for our vehicle as we just moved back to San Antonio from Colorado. Robert made us feel welcomed as a new customer to the Gunn family. our vehicle as we just moved back to San Antonio from Colorado. Robert made us feel welcomed as a new customer to the Gunn family. More

Service Tech was great, time for 3 service items was great, will be glad when donuts can return, very pleased with visit and all staff. great, will be glad when donuts can return, very pleased with visit and all staff. More

They scheduled my appointment and took my car in a timely manner. Staff was friendly. Wait time was reasonable. I will go back to Gunn again. manner. Staff was friendly. Wait time was reasonable. I will go back to Gunn again. More

Rosa Rodriguez was excellent. She was calm, patient, and knowledgeable. She explained the engine light and the difference between a few other lights my vehicle might show. knowledgeable. She explained the engine light and the difference between a few other lights my vehicle might show. More

Had a 4pm appointment for an oil change. I got off of work early so I called to see about getting in earlier. The man on the phone told me I could come through the express lube line so I headed to the de work early so I called to see about getting in earlier. The man on the phone told me I could come through the express lube line so I headed to the dealership. I arrived about 2:15pm and waited close to 30 minutes before a service member finally got to me. He then proceeded to tell me there was a 2 hour wait. I told him I had an appointment at 4 so I’d just come back then. I left and went to pick up my kids. Came back around 3:45 and waited another 30 minutes before being helped for my 4pm appointment. They then told me there was an hour and a half wait. I guess appointments don’t mean anything at this dealership. Now I have 2 kids and have to wait an hour and a half. I was told there was a nail in the tire and I told them they could patch it. Got vehicle back around 5:45 and went to pay and started asking about getting my windshield re-calibrated if I got it replaced. While looking into this the attendant noticed that I shouldn’t have paid for the tire patch as I had purchased a protection plan when I bought the car. He had to refund me and re ring everything up. Shouldn’t they know what kind of protection I have already? Makes me curious how many customers have gotten charged for things that they shouldn’t have. I will not be going back to this dealership for service or anything else. Worst experience ever. More

Joe was FANTASTIC! I brought my car in for service, he assisted me and kept me informed throughout. A part needed to be ordered, and he ensured when I brought it back that I was helped in a timely manner. assisted me and kept me informed throughout. A part needed to be ordered, and he ensured when I brought it back that I was helped in a timely manner. Then to top it off, he followed up on my extended warranty and found that the part was covered and saved me money! Never have I had someone in the auto industry go this far above and beyond. He was extremely busy, but still managed to have impeccable service. Thank you, Joe! More