Hagerstown Honda - Service Center

Wonderful experience with Honda service Department Paint on my doors needed redone, They honered an old warranty and did a great job getting my car to & from the place painting it. I was very greatful Paint on my doors needed redone, They honered an old warranty and did a great job getting my car to & from the place painting it. I was very greatful for Brandon to keep in contact with me and actually speed the process up to get my car back in time for me to go out of town. Thank you Hagerstown Honda!! More

Excellent service I would like to thank Rodney for his continued help with all our Honda needs. He is friendly, efficient, and customer service driven. Would go to hi I would like to thank Rodney for his continued help with all our Honda needs. He is friendly, efficient, and customer service driven. Would go to him again. More

Grossly overcharges for parts Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new. Had an oil change and coolant replacement completed. I thought the price was high on the coolant replacement, but for lack of time, I let them do the job. For the current mileage of the vehicle, one of the things they said it needed was a spark plug change. I was quoted a price of $180 for the job. I priced out the spark plugs at the local auto parts, the same plug, same part number cost $9.99. Watched a YouTube video to be sure I wasn't in for any surprises and 30 minutes later, the job was complete. When I questioned the service adviser about the price, he said that each plug cost $25.00, and the labor rate was $110.00 an hour. Second, I replaced all the dash lights in the vehicle. I called the parts dept at this dealership and was quoted $10.00 a bulb. I bought the bulbs from another Honda dealership online and paid $2.33 each plus minimal shipping. Third, the dealership quoted me $561 for a front brake job to include pad and rotors. Knowing this was high, Now I don't have an exact one for one price comparison on this example, I priced out the best rotors and pads at my local auto parts, and I bought all the parts for $112.00, and completed the job in about 1 1/2 hours. I'll let you be the judge of this dealership, I expect to pay premium labor rates at the dealership, but what I won't tolerate is being grossly overcharged for parts. Consequently to say, they have forever lost my business. More

Extremely pleased!! Let me start with my salesman John. Super nice and very patient with my uncertainty of wanting to purchase a new car. Not pushy and very understanding Let me start with my salesman John. Super nice and very patient with my uncertainty of wanting to purchase a new car. Not pushy and very understanding of my hesitation. So Thank you John! I did, obviously, end up buying a new Accord Sport...Love It! Many Thanks to the rest of the Honda team for making it happen quickly. More

Car Buying Made Easy! Brent had the vehicle I wanted in stock, he helped negotiate a monthly payment I could afford and he explained all the bells an whistles on the car. I Brent had the vehicle I wanted in stock, he helped negotiate a monthly payment I could afford and he explained all the bells an whistles on the car. It wasn't a long drawn out affair; he had me on my way very quickly. Brent isn't one of these high pressure salesmen you often encounter. He is very easygoing and extremely knowledgeable. He made my car buying experiencing very pleasurable. If you are considering buying a car I would recommend visiting Brent and the entire team at Hagerstown Honda. More

Rude staff Was looking for a person to get change to use the vending machine. Went to the services window with a glass panel. Girl behind the window took minut Was looking for a person to get change to use the vending machine. Went to the services window with a glass panel. Girl behind the window took minutes to look up at me because she was busy on cell phone. Then would not open the glass panel and said to speak through glass. When I asked about where to get change she just pointed out toward the express service staff and said go ask them. Could tell she did not want to be bothered. More

Another great service experience. I have been coming to Hagerstown Honda for 12 years. The team there has always been extra helpful and always get my issues resolved in a timely, frien I have been coming to Hagerstown Honda for 12 years. The team there has always been extra helpful and always get my issues resolved in a timely, friendly manner. I have never had a bad visit with these folks. More

Great customer service and attention to detail. Bob and his service team have always done a great job of servicing my Honda. They always take care of the customer and do the right thing. Top shelf t Bob and his service team have always done a great job of servicing my Honda. They always take care of the customer and do the right thing. Top shelf treatment. Thanks so much! More

Service I must say i was disappointed in the last few times i had my truck serviced at this location, reason i went back was its the closest to my home. i too I must say i was disappointed in the last few times i had my truck serviced at this location, reason i went back was its the closest to my home. i took my truck in for the same issue several times to hear its old, can't find anything wrong etc. but this time the Tech who worked on it found all the issues that was wrong. got them fixed and i drove my truck on the highway smiling because it felt like it use to before the issues and i was very happy. I mean i love this truck its my baby and to have the Tech find what others couldn't i was compelled to give a review. Nothing like getting your car that you so love back to its old self. thank you. More