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Hagerstown Honda - Service Center

Hagerstown, MD

3.7
21 Lifetime Reviews Review Dealership

21 Reviews of Hagerstown Honda - Service Center

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June 18, 2020

"We purchased Honda Care when we bought our two CRV-s new..."

- Jtsnana

We purchased Honda Care when we bought our two CRV-s new in 2018.They refused to honor it after having done it in the past. Contacted other dealerships as well as Honda Care and was told this dealership is notorious for this. Honda Care is a national program.

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Recommend Dealer
No
Employees Worked With
March 03, 2020

"Best dealership ever!"

- Tflegel0903

We have been buying and servicing our Honda's at Hagerstown Honda since 1994, and have never had a bad experience with either sales or service. Great people, great deals and "no hassle" service. A "standing O" to our Sales Associate, Kyle Wilson and to Service Manager, Bob Barnes, for their outstanding attention. Without saying, our next vehicle will be a Honda from Hagerstown Honda!

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Recommend Dealer
Yes
Employees Worked With
August 19, 2019

"Service"

- wtm1949

This dealership especially service department has always been customer friendly and willing to go the extra mile, I have been a customer for over twenty five years as a result.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Baumgardner
September 27, 2018

"ordering part for my Ridgeline"

- homestead

Thank you Ryan. Joe, Bobby and Jeff for the help getting my Tonneau cover and Floor mats for my Ridgeline, they look really nice and great service.

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Yes
Employees Worked With
Other Employees : Joe , Jeff, Ryan Dearing
July 23, 2018

"Wonderful experience with Honda service Department "

- Silversc

Paint on my doors needed redone, They honered an old warranty and did a great job getting my car to & from the place painting it. I was very greatful for Brandon to keep in contact with me and actually speed the process up to get my car back in time for me to go out of town. Thank you Hagerstown Honda!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Baumgardner
December 09, 2017

"Excellent service"

- Jakebb72

I would like to thank Rodney for his continued help with all our Honda needs. He is friendly, efficient, and customer service driven. Would go to him again.

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Recommend Dealer
Yes
Employees Worked With
October 16, 2017

"Grossly overcharges for parts"

- Ironhead3fan

Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new. Had an oil change and coolant replacement completed. I thought the price was high on the coolant replacement, but for lack of time, I let them do the job. For the current mileage of the vehicle, one of the things they said it needed was a spark plug change. I was quoted a price of $180 for the job. I priced out the spark plugs at the local auto parts, the same plug, same part number cost $9.99. Watched a YouTube video to be sure I wasn't in for any surprises and 30 minutes later, the job was complete. When I questioned the service adviser about the price, he said that each plug cost $25.00, and the labor rate was $110.00 an hour. Second, I replaced all the dash lights in the vehicle. I called the parts dept at this dealership and was quoted $10.00 a bulb. I bought the bulbs from another Honda dealership online and paid $2.33 each plus minimal shipping. Third, the dealership quoted me $561 for a front brake job to include pad and rotors. Knowing this was high, Now I don't have an exact one for one price comparison on this example, I priced out the best rotors and pads at my local auto parts, and I bought all the parts for $112.00, and completed the job in about 1 1/2 hours. I'll let you be the judge of this dealership, I expect to pay premium labor rates at the dealership, but what I won't tolerate is being grossly overcharged for parts. Consequently to say, they have forever lost my business.

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Recommend Dealer
No
Employees Worked With
Brooke Smith
September 01, 2017

"Extremely pleased!!"

- C.Ritchie

Let me start with my salesman John. Super nice and very patient with my uncertainty of wanting to purchase a new car. Not pushy and very understanding of my hesitation. So Thank you John! I did, obviously, end up buying a new Accord Sport...Love It! Many Thanks to the rest of the Honda team for making it happen quickly.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Angeleno, Brandon Baumgardner
February 22, 2017

"Car Buying Made Easy!"

- CSN

Brent had the vehicle I wanted in stock, he helped negotiate a monthly payment I could afford and he explained all the bells an whistles on the car. It wasn't a long drawn out affair; he had me on my way very quickly. Brent isn't one of these high pressure salesmen you often encounter. He is very easygoing and extremely knowledgeable. He made my car buying experiencing very pleasurable. If you are considering buying a car I would recommend visiting Brent and the entire team at Hagerstown Honda.

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Recommend Dealer
Yes
Employees Worked With
Brent Kroboth
February 07, 2017

"Rude staff"

- Amyguy

Was looking for a person to get change to use the vending machine. Went to the services window with a glass panel. Girl behind the window took minutes to look up at me because she was busy on cell phone. Then would not open the glass panel and said to speak through glass. When I asked about where to get change she just pointed out toward the express service staff and said go ask them. Could tell she did not want to be bothered.

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Recommend Dealer
No
Employees Worked With
Not applicable
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