Recently had my 2005 Honda Element serviced at this dealership. I have taken this vehicle in for service to this dealership since the vehicle was new. Had an oil change and coolant replacement completed. I thought the price was high on the coolant replacement, but for lack of time, I let them do the job. For the current mileage of the vehicle, one of the things they said it needed was a spark plug change. I was quoted a price of $180 for the job. I priced out the spark plugs at the local auto parts, the same plug, same part number cost $9.99. Watched a YouTube video to be sure I wasn't in for any surprises and 30 minutes later, the job was complete. When I questioned the service adviser about the price, he said that each plug cost $25.00, and the labor rate was $110.00 an hour.
Second, I replaced all the dash lights in the vehicle. I called the parts dept at this dealership and was quoted $10.00 a bulb. I bought the bulbs from another Honda dealership online and paid $2.33 each plus minimal shipping.
Third, the dealership quoted me $561 for a front brake job to include pad and rotors. Knowing this was high, Now I don't have an exact one for one price comparison on this example, I priced out the best rotors and pads at my local auto parts, and I bought all the parts for $112.00, and completed the job in about 1 1/2 hours.
I'll let you be the judge of this dealership, I expect to pay premium labor rates at the dealership, but what I won't tolerate is being grossly overcharged for parts. Consequently to say, they have forever lost my business.