Hagerstown KIA

Our salesman, Ben wasn't very knowledgeable of the car we were inquiring about which we were ok with. He focused more on the stereo's sound quality while turning it up super loud and the Apple Play capabilit were inquiring about which we were ok with. He focused more on the stereo's sound quality while turning it up super loud and the Apple Play capabilities (even trying to connect my Daughter's phone to it, which I stopped). After the test drive, we came inside to talk numbers. Rather than talk about the car we had test drove he kept pushing the sale of used cars we were not interested in. I was in mid-sentence asking about the car's warranty information when he started motioning to a customer three tables behind me and trying to get them to take his business card. I decided that was enough for us to leave. I tried to hand the customer his business card on the way out which they declined so I handed it to another salesperson sitting by the door. Ben followed us out begging us to come back in. Customer service is important in this industry and working with another customer while you are waiting on one is unacceptable. Four days later we decided to purchase a 2021 Kia at Darcars Kia in Frederick. Our experience in Frederick was impeccable and the customer service was superb. I will be writing a review on their page as well. More

You must go to Hagerstown Kia if buying a new or used car and ask specifically for Ciro. He worked with my grandson to find the right fit for him. He was very patient, knowledgeable, explaing everything to and ask specifically for Ciro. He worked with my grandson to find the right fit for him. He was very patient, knowledgeable, explaing everything to Brody and just helping him through all the processes. He deserves a huge raise and am very grateful that he had the patience in working with my grandson through everything. . Five stars is not enough and the company is very blessed to have him on their team. Polite and professional. Go team Ciro!!! More

Jim was great, and extremely patient with all our questions! No pressure, just wonderful service. Highly recommend. questions! No pressure, just wonderful service. Highly recommend. More

Great buying experience at Hagerstown Kia. Wonderful customer service from everyone. Jim Smyly helped us with all of our questions and made the buying process stress-free. customer service from everyone. Jim Smyly helped us with all of our questions and made the buying process stress-free. More

This was by far the best experience I have ever had when buying a car, Jim was the nicest person to work with and him and his team was able to make a dream come true for my family! buying a car, Jim was the nicest person to work with and him and his team was able to make a dream come true for my family! More

Jim was very helpful, patient, polite, and knowledgeable! He answered all of our questions and didn't pressure us. He was a pleasure to work with! knowledgeable! He answered all of our questions and didn't pressure us. He was a pleasure to work with! More

Just bought my new Telluride and the service was great and they had me in and driving out in my new ride in no time. and they had me in and driving out in my new ride in no time. More

All of the staff I dealt with were all friendly and professional. Great atmosphere and a very smooth process! Between my two visits, I may have been at the dealership for 1.5 hours. Great team, great d professional. Great atmosphere and a very smooth process! Between my two visits, I may have been at the dealership for 1.5 hours. Great team, great dealership, great buying experience. More

Jim Smyly is the best! He sends personal Christmas cards and truly cares about clients. Outstanding customer service! Made sure we were satisfied. Stayed even after hours to ensure we had what we needed. and truly cares about clients. Outstanding customer service! Made sure we were satisfied. Stayed even after hours to ensure we had what we needed. More

We bought the sweet 2011 toyota sienna and Mr. Jim was awesome with helping us close the deal along with his team hands down best experience. Also would like to thank him for blessing our new family vehic awesome with helping us close the deal along with his team hands down best experience. Also would like to thank him for blessing our new family vehicle... More