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Hagerstown KIA - Service Center

Hagerstown, MD

5.0
12 Lifetime Reviews Review Dealership

12 Reviews of Hagerstown KIA - Service Center

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September 14, 2020

"JR Dunkin has serviced my vehicle before; I so appreciate..."

- mhswacina

JR Dunkin has serviced my vehicle before; I so appreciate him! He is very kind, considerate, he makes me feel like I am his only concern. He explains everything clearly and is willing to answer any question. Very professional and people-focused.

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Yes
Employees Worked With
January 15, 2020

"6 month service"

- gerry

The service people are easy to schedule service on my Sportage and the service workers wash and wax my Kia and perform my service work, oil and filter change every 6 months and do an excellent job. It is a pleasure to talk to nice people and get great service.

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Yes
Employees Worked With
December 20, 2017

"What Customer Service Looks Like !"

- dbrewer

Ben, my Service Technician was great ! He offered to wash my car after the oil change. Which delighted me ! He presented me with the other service items on my car that need attention. Explained his findings, yet he didn't pressure me to have them done at that time. He did present me with the cost for both issues, which is very helpful in keeping up with the necessary service and running conditon of my car, all while giving me what the expected cost will be. I so appreciate his personality. He is always very polite and professional. Never pressuring me, or making me feel like he is doing me a favor by waiting on me. I would definately recommend the Service department at Hagerstown Kia. The Service Manager, Matt is also very customer friendly and treats everyone like your family.

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Yes
Employees Worked With
December 06, 2017

"Pleasantly Pleased with Ben Alvestad's work & personality. "

- Debra Brewer

I just got my oil changed &Ben Alvestad got me in & out quickly, and EVEN washed my car ! He is always a delight to deal with, and doesn't shove other recommendations down my throat. Very trustworthy and polite. Thank you Ben for setting the standard of what SERVICE EXCELLENCE looks like.

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Yes
Employees Worked With
Other Employees : Frankie & the other salesman are always so friendly with each visit to Kia. They nake you feel.like family.
November 26, 2017

"RECENT SERVICE (Windshield Replacement)"

- Matthew Davis

I just bought a new Kia Optima, and am very happy about the purchase. There was a 3-inch, very faint, scratch on the driver's side windshield that I thought would be an easy fix. The Kia service team recommended that it be replaced. I was not sure how the scratch got there, but they took care of it like the Champs they are. They are "Top-notch" and it shows. Pure professionalism! Thanks guys!

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Yes
Employees Worked With
June 16, 2017

"Great experience"

- Duane

I was very impressed with the Kia dealership. I had to get some service work done on my Kia and the process went very smooth. My wife and I were in the market for a mini van so I spoke with Jim while they worked on our vehicle. Jim showed us the new mini vans and I was very impressed. I expressed to Jim exactly what I was looking for and he did not push to sell us one from the lot but went a search out what we was looking for. He found exactly what we wanted down to the color. I left Kia feeling like part of the family.

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Yes
Employees Worked With
April 06, 2017

"Wonderful!"

- WhitbeyB4987

I had a fairly difficult issue with my Kia last year and he and his team were so knowledgeable and thorough. He broke everything down and explained the services in detail.

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Yes
Employees Worked With
March 27, 2017

"Great Customer Service"

- srenner

Frankie found me the exact car I wanted, and in my price range, it was quick and easy and he made the process very painless. My next car will be from him as well.

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Yes
Employees Worked With
August 30, 2015

"Going in for service coming out with new car."

- Teresa

best service and test drive ever.Rick helped setup my bluetooth for my phone service.And I hope I can keep the car after the lease is up.

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Yes
Employees Worked With
June 23, 2015

"Hagerstown Kia is the best"

- Ecton43

Excellent sales and service.....we highly recommend this dealership. There was no pressure to buy and we love JR, the service manager. Mike was a out standing salesman.

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Yes
Employees Worked With
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