Hamer Toyota

WOW great service. after getting beat up by a bucnh of sharks that were dressed as salesman over at North Hollywood Toyota i went to Hamer. they treated me well and respected letting me take my time to lo sharks that were dressed as salesman over at North Hollywood Toyota i went to Hamer. they treated me well and respected letting me take my time to look through cars. They really didnt make me feel any pressure and everyone was just really nice. i send everyone here! More

I have tried two other Toyota dealerships service deptments.. And Hammer has Mike.. Mike is open friendly person you can trust.. That's why I bring my three Toyotas to him.. I realize he makes mo deptments.. And Hammer has Mike.. Mike is open friendly person you can trust.. That's why I bring my three Toyotas to him.. I realize he makes monies off of my service.. But, hes fair and does not push you into services.. More

Great place to buy a new vehicle! Had a seamless experience!! Thanks Doug!! If you are interested in buying a new vehicle do your homework. The Internet department at Hamer is awesome! It takes the experience!! Thanks Doug!! If you are interested in buying a new vehicle do your homework. The Internet department at Hamer is awesome! It takes the guess work out of buying a new vehicle. I purchased a 2010 tundra and have been absolutly happy. More

I have known Steve Denson at Hamer Toyota for over 15 years and have come to really appreciate his outstanding disposition. He is knowledgable, honest, and professional. In the time that I have known him years and have come to really appreciate his outstanding disposition. He is knowledgable, honest, and professional. In the time that I have known him, I have certainly tried other vehicle companies and other dealers, but somehow I always make my way back to him and am never dissappointed. My most recent purchase was a 2010 Prius and once again I felt an overt sense of customer service as though he was taking care of a member of his own family. I highly recommend Steve at Hamer. More

Doug provided me with great service and made the entire process so easy going. He was willing to assist despite my current credit situation while other dealers didn't want to bother. He even offered to fol process so easy going. He was willing to assist despite my current credit situation while other dealers didn't want to bother. He even offered to follow me home in the new car since I had to drive my old car home as well. Service definetly above expectations. 5 stars. More

Who would ever of thought that dealing with a car dealer could be an enjoyable experience? Well Douglas Gibbs , a salesman at Hamer Toyota made it possible. I initially started dealing with Doug via th could be an enjoyable experience? Well Douglas Gibbs , a salesman at Hamer Toyota made it possible. I initially started dealing with Doug via the internet. I told him which car I was interested in and which options I was interested in. He replied promptly with what was available to meet my criteria. After back and forth correspondence I came down to meet Doug, go for a test drive and make a deal. I found Doug and his colleagues to be professional and efficient. They want you behind the wheel of a Toyota and they'll do what they have to make you a satisfied customer. I am. More

Doug was the best salesman I worked with -- and I went to about twenty dealerships around Southern Cal. Very informative, helpful -- but not pushy. Honest. I had been trying to find a blue prius and searched about twenty dealerships around Southern Cal. Very informative, helpful -- but not pushy. Honest. I had been trying to find a blue prius and searched high and low throughout the region -- sent out emails to almost every dealer -- and it was doug that responded only when he had the car i wanted at the price i wanted. More

heres the info: used rental car, 62k mileage in 2 yrs sold at above blue book. service warranty covering 38k mileage for $1700. buyer had no idea what happened. crying in the end. their response, "she sold at above blue book. service warranty covering 38k mileage for $1700. buyer had no idea what happened. crying in the end. their response, "she signed the deal. sorry." bad,bad people. their salesman skills and routine are honed to perfection. very dishonest and more then willing to take advantage of others. More

I absolutely cannot believe how dishonest and rude the dealers at this dealership are. After researching a Toyota Avalon extensively, I was set on the XLS, without navigation. I had gone in person to ma dealers at this dealership are. After researching a Toyota Avalon extensively, I was set on the XLS, without navigation. I had gone in person to many dealerships and was informed that invoice was around $29,000 (including the shipping fees the dealer incurs) so tax, title, and license were around $3000. That brought the price to $32,000, so I decided an offer of $33,000 out the door (a little under the MSRP price on the window) would still give the dealer about $1000 profit. I emailed around and contacted Hamer Toyota. I received a response from Douglas Gibbs who is by far, the worst person I have ever dealt with in a customer service job. I wrote them an email asking for a 2009 Avalon, without navigation, with bluetooth, gave them the color of exterior paint and interior leather that I wanted and said "thanks in advance". It was short and friendly. Here is the response I got from Douglas: Hello, So you are offering 2000 under invoice? Nice...Great. Fantastic.... Regards,\ Douglas Gibbs Sales Consultant Hamer Toyota (877) 274-0653 DOUG@HAMERTOYOTA.COM This email is so rude, sarcastic, and abrupt. There are many issues with this: 1) The car at invoice is nowhere near the $35000 that Doug is assuming the car costs the dealership. Edmunds states the invoice is just below $29,000. Aside from that, the same invoice price information of $29,000 was given to me by other dealerships! Doug is an uninformed, ignorant salesman. 2) My asking price includes a profit for the dealership 3) His response, even if he thought it was low, could have said, "Your asking price is a little low for us. Let's talk some more and make a deal" 4) He was referred to my inquiry from his manager. If he is willing to disrespect his manager's request to take on a client, there is no way he would treat a client well. 5) I have since purchased this exact vehicle at the $33,000 price from another dealer and was later contacted by two other dealerships offering the same price I offered. Do NOT deal with Doug. I can only assume the other dealers at this establishment are equally rude or untrained if such an embarrassment is being hired there. More

The salesman agreed to a price on the car while we were on the lot, and when we returned to the office, the sales manager retracted and would not honor the price. This was a not ethical nor approriate. on the lot, and when we returned to the office, the sales manager retracted and would not honor the price. This was a not ethical nor approriate. Not sure why this requires 250 characters to write a review, but these words are to meet the minimum requirement. More