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Hampton Toyota

Lafayette, LA

4.7
1,329 Reviews
Welcome to Hampton Toyota in Lafayette Louisiana. Our facility is located in South Lafayette, the "Hub City," at 6191 Johnston St., 70503, in the heart of Acadiana, serving all surrounding areas like Carencro, Youngsville, Abbeville, Opelousas, New Iberia, Kaplan, Lake Charles, Alexandria, New Iberia, Kinder, Franklin, Morgan City, and Baton Rouge, just to name a few. Owner, Mark Hampton and his staff take a "customer first" approach, making sure that everyone is paired with an automobile that fits their needs and tastes, and has access to the best possible service thereafter. In other words, whether you are thinking of buying another car, truck, van, CUV, or SUV, or you are simply in need of parts, maintenance or repairs, you are guaranteed to be greeted by someone capable and ready to assist.
Contact Dealership

6191 Johnston St

Lafayette, LA

70503

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Showing 1,329 reviews

January 11, 2022

Excellent buying experience. Started with AAA connection to the dealership. Fair price given all the chip issues. Easy to work with. Low pressure. More

by barefieldm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Trahan
Jan 12, 2022 -

Hampton Toyota responded

Thank you!

January 10, 2022

Hacer negocios con Wilberth fue increíble, una persona atenta, honesta y muy servicial. Con mucha paciencia sobre todo, estoy ansiosa por hacer negocios con el nuevamente!! He also is bilingual so extra p More

by Stephanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilberth Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Vidrine
Jan 10, 2022 -

Hampton Toyota responded

Hello, and thank you! We sincerely appreciate your kind words, and we'll be sure to share them with Wilberth.

January 10, 2022

My sales person Alyssa Miguez was amazing. She helped me find the right vehicle for my family. I originally was looking at the Camry however, after test driving it I realized I wanted something that sat hi More

by mrs.betsyhardy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Boatmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Miguez
Jan 10, 2022 -

Hampton Toyota responded

Thank you Mrs. Hardy! We are very happy that you're happy. We work hard to offer the best experience possible, and we really do appreciate it when someone takes the time to give us feedback. We'll be sure to share this with Alyssa!

January 04, 2022

They offered me the best trade in value for my van and took the time to help find a vehicle that fit my busget. More

by Brandilacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Boatmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Trahan
Jan 10, 2022 -

Hampton Toyota responded

Hello Brandi; thank you for your business!

January 04, 2022

Leased a Toyota RAV4. My sales rep Candace was very accommodating in making sure I was satisfied with the car and leasing options. I was very impressed with the dealership. Sometimes once a sale goes More

by ginger92858
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Comeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Hampton Toyota responded

Hello Ginger! Thank you very much for the kind words, and your business! We'll be sure to share this with Candace.

January 03, 2022

Bradley did an excellent job of finding a vehicle that met out needs. He had everything in order to complete the sale and made it a quick transaction. He was informative and a pleasure to work with More

by scottbelanger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Vidrine, Bradley Bouton
Jan 03, 2022 -

Hampton Toyota responded

Thank you so much Scott! We sincerely appreciate the feedback and thank you for your business.

December 31, 2021

Hampton Toyota has the worst service department I have ever dealt with. Would give a ZERO but that is not an option on this review board. I will NEVER have a vehicle serviced nor will I ever purchase a ve More

by bdlavergne
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Liner
Dec 31, 2021 -

Hampton Toyota responded

Hello, and thanks for the feedback. After discussing this with the people you spoke with on the phone and the people you spoke with when you actually arrived, we believe there was some miscommunication here. And as we all know, miscommunication does often lead to misquotes, misunderstandings, and service and price discrepancies. We wish you the best of luck servicing your vehicle elsewhere.

Jan 02, 2022 -

bdlavergne responded

There was no miscommunication on my end. I clearly asked to have the transmission fluid and filter changed on my vehicle and at first was told there was no filter. I guess no one takes responsibility for their incompetence and mistakes. Bottom line, Hampton Toyota screwed up all the way around.

Jan 03, 2022 -

Hampton Toyota responded

For future reference, we recommend following Toyota's nomenclature where they refer to the screen inside the transmission as a "strainer screen", and not a filter, since a filter according to Toyota specs implies a micron composite material.

Jan 05, 2022 -

bdlavergne responded

Well I'll be damned. It is listed on Toyota's website as a filter. I copied from the website and pasted it below my comments. In tech terms it may be called a strainer screen (which filters contaminants from the oil) but in layman's terms it is a FILTER! As to my earlier comment, Hampton Toyota will not accept responsibility for the fact that I was told it had no filter (strainer screen) by the service dept. and then told they do not replace the filter & gasket. So when a customer asks for parts to be replaced while servicing their vehicle, Hampton will not do the work asked of them. We can argue about this all day. Bottom line, Hampton Toyota's Service Dept. is the worst. I had my truck serviced by someone else and it was done correctly and the FILTER & pan gasket replaced as requested. From Toyota.com. Transmission Filter (1/2) This Fits Your 2014 Toyota Tundra Double Cab SR-5 4.6L Product Name Price Part Number Qty. View 3533060060 Full-Sized Product Image for your 2014 Toyota Tundra Double Cab SR-5 4.6L Transmission Filter From 200709 to 201201. From 201201 to 201504. From 201201 to 201204. 000001 0; URJ200; (J); From 200711 to 200904. From 200904 to 201204. From 200904 to 201005. 0000YB 0; 0000YA 0; 0000E3 0; USK5#; UPK52,57;UPK51,55,56,USK50..D,L; UPK51,56..S;UPK50,USK51,52,55,56,57; From 200711 to 201201. From 201201 to 201504. From 201201 to 201204. 000001 0; URJ201; (J); From 200711 to 201208. From 200711 to 201204. 00003R 0; 00001R 0; USK6#; UPK6#; From 200911 to 201308. From 201308 to 201501. 000001 0; URJ150; (Current price) $ 64.62 MSRP

Jan 05, 2022 -

Hampton Toyota responded

Sadly, we're not going to be able to resolve this one here. There is more info on this that we just don't feel would be proper to share online, but if anyone would like to know more about this, we'd be happy to discuss this case in person.

Jan 06, 2022 -

bdlavergne responded

You are correct. SADLY, Hampton Toyota will not admit being wrong or any fault.

December 27, 2021

Hampton has helped me out so many extra times when they didn’t need to. They’ve always listened to what my needs and concerns were when purchasing a vehicle and I always refer people to Hampton More

by Jamiehwright25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Boatmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Darryl, Alyssa Miguez, Dustin Trahan
Dec 28, 2021 -

Hampton Toyota responded

Hello Jamie, and thank you sooooo much for the kind words and repeat business. We really do appreciate it.

December 23, 2021

Great job helping me pick the perfect truck for the 2nd time I really love the tundra More

by La2weeh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Vidrine, Dustin Trahan
Dec 27, 2021 -

Hampton Toyota responded

Hello, and thank you for the repeat business! We sincerely appreciate it.

December 23, 2021

I called about a trade-in and gave my info and what I wanted.I talked to (Dustin Trahan)sales person. I showed up test drove the car he picked out and signed papers. In 2 hours we were done. Best sales p More

by cmoncise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Boatmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Trahan
Dec 27, 2021 -

Hampton Toyota responded

Hello, and thank you so much for the kind words and your business. We really do appreciate it.

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