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Hampton Toyota - Service Center

Lafayette, LA

4.6
25 Lifetime Reviews Review Dealership

25 Reviews of Hampton Toyota - Service Center

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October 08, 2020

"We have never experienced such good price, work and..."

- jm4net

We have never experienced such good price, work and caring, from all the employees. I would give Hampton a 10, on a scale 1-5. Joe and Melissa Fournet Lafayette, LA

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Recommend Dealer
Yes
Employees Worked With
Oct 12, 2020 -

Hampton Toyota responded

Thank you Joe and Melissa! We sincerely appreciate you taking the time to leave us a review, and we thank you for your business.

July 17, 2020

"Poor Quality Control in service department"

- Paul

I have purchased two vehicles from this dealer in the last 4 years. A Tacoma and a Yaris. Service was good until 2019 when they over filled the Tacoma with more than 2 quarts too much oil. Caused problems, fortunately I caught it within 75 miles. They made a mistake and re-did the oil change. Ok, mistakes happen. July 2020, the overfilled my daughter's Yaris. They claimed to solve the issue when I went back but it was still overfilled. Overfilling engine oil can seriously damage an engine. Seems like one could easily check the dip stick after changing the oil to ensure proper oil level. Great sales team, terrible service post 2019. Too bad, if you cannot depend on the service team you may need to consider another dealership.

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Recommend Dealer
No
Employees Worked With
Service interface ok, mechanic problem
Jul 17, 2020 -

Hampton Toyota responded

Paul, Excellent service is our goal, and your case is no exception. Our service manager will be contacting you to address any and all issues this may have caused, including picking up your vehicle if necessary for a diagnostic inspection to make sure everything is as it should be. Please be expecting a call from him.

July 15, 2020

"I am very satisfied with the service I received at..."

- B.Parsley

I am very satisfied with the service I received at Hampton Toyota. Hunter was awesome.!! He informed me of everything they had done on my car.

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Recommend Dealer
Yes
Employees Worked With
Hunter
Jul 15, 2020 -

Hampton Toyota responded

Thank you! We appreciate your business and your support.

May 01, 2020

"The service of my Camry was completed in a timely manner..."

- ststewart2

The service of my Camry was completed in a timely manner while going through this pandemic. Staff was very friendly. They followed the guidelines of the state.

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Recommend Dealer
Yes
Employees Worked With
May 01, 2020 -

Hampton Toyota responded

Thank you! We're doing our best to stay safe, stay clean, and still give the best service possible. We appreciate your support.

March 11, 2020

"Awesome service"

- chapmana

Every time I have my Tundra serviced at Hampton I'm treated like royalty, everyone says Hello and asks if their is something they can help me with. A model for customer service.

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Recommend Dealer
Yes
Employees Worked With
May 29, 2020 -

Hampton Toyota responded

Thank you for those very kind words, we really appreciate your support.

January 17, 2020

"Their service department saved me from financial ruin"

- keekonk2

Two months after buying a truck at Hampton from James Rice, I had a service engine light come on. I brought it into their service dept to get it checked out. Turns out I had a major problem with my engine and I was 23 miles passed my warranty. I thought I was going to have to get a loan to fix it. The service department contacted Toyota for me and pushed the issue until Toyota decided to cover everything....parts, labor and rental when they could have just given me the finger. I will never bring my truck anywhere else for service than Hampton and I will be a return buyer for sure. My salesman couldn't have been nicer and the service department saved my life financially. They have earned my undying loyalty.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : James Rice
May 29, 2020 -

Hampton Toyota responded

Thank you ! We appreciate you taking the time to leave us such a great review, and thanks for your business.

December 19, 2019

"The most professional group of people I have ever had the..."

- barryj37

The most professional group of people I have ever had the pleasure to get sales and service from. The Perfect level of communications from everyone in their service department!

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Recommend Dealer
Yes
May 29, 2020 -

Hampton Toyota responded

Thank you Barry. We strive every day to offer the best experience possible; we appreciate it when someone notices. Thank you for your business and support.

September 03, 2019

"he's a great guy!"

- BeenHereForever

fair, kind, reserved, humble, generous, not scared to get out of the office and get his hands dirty, not your average jerk manager. he's a great guy!

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Recommend Dealer
Yes
Employees Worked With
May 29, 2020 -

Hampton Toyota responded

Thank you for the great review; we really appreciate it!

March 14, 2019

"Scheduled maintenance "

- Smoke69

Excellent service center and customer service. Mr. Steven Neloms even took the time to call my warranty company to verify my door locks were still under warranty. Very professional job on his part cutting through the red tape of dealing with a third party warranty company. Job well done.

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Recommend Dealer
Yes
Employees Worked With
Steven Neloms
May 29, 2020 -

Hampton Toyota responded

Thank you "Smoke69" We try every day to make this the best experience possible, we appreciate it when someone notices.

January 17, 2019

"Service "

- Steph08

I went to the service department for my 1000 miles service. The service staff was very helpful with the process. The waiting room was very nice and clean. They recommended an alignment and scheduled it for a time to return. I also had a good result with the service department. I would recommend Hampton Toyato for it’s sales and service. Brian was our salesman and he was a great person as well as informative.

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Recommend Dealer
Yes
Employees Worked With
Brian Vidrine
Jan 18, 2019 -

Hampton Toyota responded

Thank you for your great review! We appreciate your business and your recommendation!

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