Back

Handy Toyota

St. Albans, VT

4.7
3,504 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer! ~Customer satisfaction before, during, and after the sale~ Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals. At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
Contact Dealership

701 Highgate Road

St. Albans, VT

05478

Directions

By Type

Showing 3,504 reviews

August 24, 2010

MY EXPERIENCE WITH HANDY TOYOTA WAS A VERY GOOD ONE. IT WAS ACTUALLY THE FIRST TIME I'VE LEASED A VEHICLE. KYLE EXPLAINED ALL BENEFITS ABOUT LEASING AND WHY IT WAS A GOOD OPTION FOR MY WIFE AND I. FOR A NE More

by jparah01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : KYLE WARD
August 20, 2010

I'm on my 5th lease through Handy's, and my husband is on his 3rd. I have been bringing my vehicle to Handy's for service since 2001. I have never had a bad experience, and everyone has always been easy to More

by akerlind221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
several
August 19, 2010

Handy Toyota was on a list of several dealerships in my search for a new car. The dealership had been recommended to me by a friend who had had a good experience there. I had specific accessories and nee More

by irishtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ali Kamal
August 18, 2010

I was shopping around for a new car, when I called Handy Toyota they were great at getting back to me in a timely manner and also extremely polite. This was my first time dealing with a dealership and I was More

by Jll11060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Young And Adam Luneau, Adam Luneau, Tom Young
August 15, 2010

We had a very good experience with Handy Toyota. They did everything they could to make our new purchase a great experience. We purchased a 2010 Toyota Tundra and what a beautiful truck it is. We hope More

by dentonallyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ali Kamal and Steve Courville, Steve Courville
August 11, 2010

I asked my salesman Tom Young for the deals that were being offered (if any) on RAV4 leases. He called me back within 10 minutes with two options that were better than anything I had received elsewher More

by jcbalczuk
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Young, Tom Young
August 05, 2010

MIKE IS A GREAT SALESMAN!! VERY ACCOMMODATING HE EVEN CLEANED GLUE OFF THE SUNROOF. I AM A VERY SATISFIED CUSTOMER. I LOVE MY NEW 2010 LIMITED 4 RUNNER. I SHOPPED AROUND AND COULD NOT FIND A BETTER PR More

by BDEMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE BOOMHOWER
August 04, 2010

It was a pleasure to do business with Handy Toyota and their salesman, Ali Kamal. This is the second vehicle I purchased through Ali whom I have found to be very knowledgeable, informative and friendly, More

by VT Outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ali Kamal
August 04, 2010

Doug was incredibly helpful and up front. Didn't have to go through all the typical sales experience that makes car buying miserable. Doug is a breath of fresh air amongst a industry that is notoriously di More

by ckuthe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Jaques, Doug Jacques
July 31, 2010

What a nightmare. The salesmen Ali who I had bought my previos truck from. Said he was done with the deal and to get the tires from the tire swap put on i would need to go talk with service myself. The sa More

by ahb70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Lunue, Ali Kamel
Aug 03, 2010 -

Handy Toyota responded

August 3, 2010 Regarding: Handy Toyota's Dealer Rater--Negative Review from July 31, 2010 Dear [User Name] Ahb70, Unfortunately the events as described are for the most part accurate. As in most things, the devil's in the details. This is where this transaction came apart as the details involving this transaction were not handled in a proper manner with predictable results. What it came down to is one staff member was relying on another staff member, and with a lack of communication the ball was dropped and as a result the customer was not well served. Where we do differ in opinion with the customer is that nothing was done intentionally. The staff members involved have since had the opportunity to review the events that led to this unfortunate situation and have learned a valuable lesson. We are very sorry that this has happened and will work very hard not to have it happen again. Dan Luneau General Manager

Aug 15, 2010 -

ahb70 responded

Handys response was someone dropped the ball? The deal was started by Ali Kamel. When he "dropped the ball" New Vehicle needed body work. At that time the deal was passed to the Sales Manager and owners son Adam Lunue. Adam then also "dropped the ball" He lied to me at least 3 times saying the truck was in the body shop getting repaired as we spoke and that he just got off the phone with the body shop. The funny thing about that is Handys service depatrment Verifed the truck was in there shop with no bodywork repairs done. But Adam told me the truck was getting clear coat put on. When I questioned Adam on this, He said I will call you back and hung up. When Adam called back he asked what could save the deal? Furthermore below is the response and ONLY response I have got from handys. I have called them. NO ONE has contaced me directally to take responsibilty for any of this. Anthony Bushway Handy Toyota wrote on 8/2/2010 8:43:07 AM: August 2, 2010 Regarding: Handy Toyota--Negative Review Written on July 31, 2010 Dear [User Name] Ahb70, First and foremost let me thank you for taking the time to use the Dealer Rater program. Handy Toyota, a certified dealership, has taken part in this program so circumstances such as yours are never taken for granted and to ensure customers always have an anonymous way to make their grievance known. Furthermore, while we naturally strive for nothing but positive reviews, on the odd occasion that a negative review is submitted it gives us the chance to grow as a business and change our procedures when needed. Please know that I have brought this issue to the attention of my General Manager who will be in contact with you shortly; I am certain this matter can be resolved to everyone’s liking. At that time, if you would like to submit a supplement to your review you are more than welcome to do so. We appreciate your willingness to read this email, and we look forward to hearing from you again. Sincerely, Christopher M. Dugan Internet Manager Handy Toyota

...
335
...