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Handy Toyota

St. Albans, VT

4.7
4,211 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer! ~Customer satisfaction before, during, and after the sale~ Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals. At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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701 Highgate Road

St. Albans, VT

05478

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Showing 4,211 reviews

January 01, 2016

very please with handy and staff I just want to thank ALI, And Wade for there help in showing and giving me all the details on everything, Very helpful and would use them again. Than More

by radams0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wade McDonald, Jaime Longway
December 30, 2015

Leasing Our newly leased Rav4 is about 1 month old and we had a very pleasant experience working with the staff at Handy Toyota to pick out the right vehicle More

by race13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Duquette, Jaime Longway
December 28, 2015

Wonderful Experience Saw two used Rav 4's on line and went in too see Doug Jacques (whom I bought from before) to talk. As always, Doug walked me through the vehicles and More

by Kurt and Cindy Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jacques
Dec 28, 2015 -

Handy Toyota responded

Thanks Kurt and Cindy for taking tome to write this review. We appreciate your repeat business with us. Doug is a very good sales. We hope you enjoy your new car and have a wonderful holiday.

December 26, 2015

"Ali Kamal and Handy Toyota are the Best" We had a awesome experience purchase our new Toyota Tacoma 2016 with Ali Kamal and he is the best. We would highly recommend Handy Toyota and the awes More

by “Awesome”
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jaime Longway
Dec 28, 2015 -

Handy Toyota responded

Thank you for taking time to review us. We appreciate your business and hope you enjoy your new 2016 Tacoma!

December 23, 2015

Ali Kamal and dealership are both amazing! I recently purchased a 2016 Toyota Camry from this dealership and I could not be happier! Ali Kamal went above and beyond to make sure that I got exac More

by Jeschiller92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2015 -

Handy Toyota responded

Thank you for taking time to review us. We appreciate your business and hope you enjoy your new Camry! Have a wonderful holiday.

December 23, 2015

Great Dealership I had a great experience with Handy Toyota . Tom young and Sam Farrer are who I worked with and they were wonderful. I would highly recommend this dea More

by Redtoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Regi, Tom Young
December 22, 2015

Buy from Handy, you won't be sorry Jason Underwood sold me the vehicle I though I "wanted" but I didn't realize I "needed" it! I love my highlander. Toyota have outstanding reliabilit More

by gagne18
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Underwood
December 21, 2015

another great buying experience This is the second vehicle I've purchased from Handy. The whole experience, from start to finish, has been exceptional. I find no need to go anywhere More

by Ryan
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Longway
December 21, 2015

Great Dealership! This is an excellent dealer, and I cannot recommend it enough. Out of a scale of ten, I would rate it at least a twelve! Brett (and Reg and Jackie) More

by Maryellen2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bush, Reg Howard
December 18, 2015

SERVICE DEPARTMENT - AWFUL Brought my vehicle in for a Toyota recall. Three days later my car was ready. Picked up my car and was broken down on the side of the road just feet More

by Vermont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Bell
Dec 21, 2015 -

Handy Toyota responded

The subject vehicle of this review is a 2007 Toyota Camry which has in excess of 213,000 miles. The vehicle owner came in for an extended coverage program initiated by Toyota which addresses excessive oil consumption. The dealership performed repairs for this program. The owner of the vehicle was provided with a no rate charge rental vehicle during the repair process. It was conveyed to the vehicle owner during this visit that the water pump was leaking and that the battery failed a load test. The owner declined these repairs. The vehicle displayed indicator lights after it was picked-up from these repairs. The owner was advised that the symptoms as described are consistent with a battery failure the replacement of which had been declined. The vehicle’s battery was subsequently replaced by a third party. The owner later called indicating the lights were back on after the battery was replaced. The dealership offered to perform a no charge review of the work with a no rate charge rental vehicle provided. The dealership determined, after several hours of diagnosis, that the failure is internal to a computer control unit for the skid control. Estimate for repair is $2085.18 installed. The dealership’s review involved both diagnosis of the condition and full review of the wiring harness input to this unit in order to verify whether or not we had mistakenly damaged these components. We did not damage these components. The customer was advised of the findings. She had no interest in listening to the explanation aside from wanting repairs made at no charge. As the only charge the dealership is guilty of in this instance is that of working on an older vehicle, we are not in a position to make a goodwill repair in excess of $2,000. It should be noted that we spent several hundred dollars between diagnostic labor and rental vehicle value in the course of making an earnest effort at quality control review and diagnosis. The vehicle owner has appealed this case to the President’s Office at Toyota National Headquarters. The President’s Office concurs with the dealership’s position and did not offer the vehicle owner any assistance regarding this matter. -Respectfully- Joe Luneau Handy Toyota

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