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Harry Robinson Buick GMC - Service Center
Fort Smith, AR
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Harry Robinson Buick GMC - Service Center
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August 06, 2017
Excellent Service adept. Randy in the service dept. was very professional & took care of my request. David in the parts dept. was very helpful in helping me with my needs. Randy in the service dept. was very professional & took care of my request. David in the parts dept. was very helpful in helping me with my needs. More
by LARRY R.
Employees Worked With
Other Employees :
David in the parts dept. was very helpful. , Randy Jones, Steve Hatwig
Helpful August 01, 2017
Excellent Dealership Harry Robinson Dealership is excellent in every aspect. We purchased our Denali from Harry in 2013 and have used the service department for everythin Harry Robinson Dealership is excellent in every aspect. We purchased our Denali from Harry in 2013 and have used the service department for everything. Always happy staff and they are excellent at what they do. Always a great experience. Recently I have visited the Body Shop due to an accident that was not my fault. The staff in the body shop are wonderful people and very helpful. Michelle, Dustin and Candy have made the process of repair so much easier for me. They are very helpful in explaining the process. It really helps to have people that actually care and take the time to explain everything. This entire dealership is a 5 star place!!!!! Thankful to have Harry and his wonderful staff! More
by GladysK
Employees Worked With
Michelle Stokes, Dustin Baugh, Candi Schmitt
May 05, 2017
Excellent service Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Michigan. He gets the job done quick and right and takes care of everyone! More
by Bull359121
Employees Worked With
Mart Hurst
February 28, 2017
Great experience! Tray helped us purchase our Yukon XL in August and has continued to take care of anything that we might need since! Any issues he's helped us with rig Tray helped us purchase our Yukon XL in August and has continued to take care of anything that we might need since! Any issues he's helped us with right away and has been so kind to us. Even tho my friends all got cookies when they bought from you and I didn't 😩 We gained a friend in Tray :) and I didn't need the calories anyways lol More
by Nixfamsix
Employees Worked With
Tray Dixon
January 31, 2017
Horrible Service Rude People 1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my servic 1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my service from now on. I'll never be back to Harry Robinson. 2. Mike , in the Body Shop, was not honest about the damage he said was done by concrete: I hit a fawn, there's no concrete on the road. I have pictures he did not want to see. 3. The car was due Jan. 28. No phone call, no car, not service, dealership, body shop let me know where my vehicle was. "Mike" left for an emergency leaving me with an emergency as I have a mother in hospice and a cousin in Chemotherapy that I was responsible for taking to treatment and no car. If the DEALERSHIP had notified me, therefore MIKE or SOMEONE, I could have made other arrangements. My cousin had to be admitted to the hospital because of Friday and REMAINS there, as MY CAR remains at Harry Robinson. 4. The General Manager and I quote " what do you want me to do, run around to every department and find your car? We always make appointments a month out." I was told it was lack of parts. This dealership does not communicate with customers or care about their " emergencies " or how rude they are or untruthful, especially the General Manager. Everetts GMC ranks a 5 Star and WILL have my business going forward. More
by SmithandWesson
January 12, 2017
Amazing service from the kindest ladies! I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great care of me and my company car. Thanks for always caring and always being great! Never hesitate to use Harry Robinson Buick GMC. They are the best!! More
by DeannaT
November 30, 2016
Great customer service! Was in a couple weeks ago for a recall and had great service as always! Alexis Durham got my appointment all set for me and Cameron Selby made sure I Was in a couple weeks ago for a recall and had great service as always! Alexis Durham got my appointment all set for me and Cameron Selby made sure I was in and out quickly! Thanks for another great visit. Will be back! More
by Asiriboo
Employees Worked With
Alexis Durham
August 31, 2016
Great Victor magna was amazing and helped me in everything even beyond!!! I greatly appreciate it and would recommend him to anyone that wants to get a vehi Victor magna was amazing and helped me in everything even beyond!!! I greatly appreciate it and would recommend him to anyone that wants to get a vehicle at Harry Robinson!! Thanks Victor for everything More
by Vivian Hernandez
Employees Worked With
Victor Magaña
July 21, 2016
Excellent Service from Chad (Smitty) Smith and Reece! No hassle and the work they did was great, way higher than what I was expecting! They went above to meet my needs. Took the time to do the job right. No hassle and the work they did was great, way higher than what I was expecting! They went above to meet my needs. Took the time to do the job right. More
by mark1876
Employees Worked With
Reece, Chad "Smitty" Smith
July 12, 2016
Very Poor Service and Rude to boot! Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM cust Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM customer support and they recommended we take the car to Harry Robertson Buick GMC dealer in Fort Smith Ar. Took the car and a copy of the recall to the service department and they wanted to do diagnostics first. They determined (at a cost of $106.00) that there was no problem with the electronic power steering motor and it has a bad body control module – cost to repair would be $589.00. I took the car to Rhodes Chevrolet in Van Buren and they looked at the recall document and agreed to repair it free of charge. They resolved the problem in a couple hours and didn’t charge me for work not needed like Harry Robertson Buick GMC tried to do. When I went back and asked about their findings and told them what resolved the issue, the service person just look at me like what the xxxx to want me to do? I asked to see the manager and he said he was off today but they would stand by their findings and the $106.0 charge was final! Never to return – others beware!!! More
by Took Advantage Of
Employees Worked With
Don't Remember his name
