"Friendly and thorough"
I’ve always used Harry Robinson for service and made it my first stop when the time came to shop for a new car. Shane Durham and Gus Lachowsky both helped me through the process, and I couldn’t have asked for a more helpful team. They worked with me to make sure that I found the exact car that I wanted, even though the features I needed are a bit harder to find. When the time came to sign the paperwork, Mike took the time to walk through everything with me and made sure that I fully understood all of the contracts.
The whole team here is fantastic, and I recommend HRBG to anybody who’s looking to buy.
"are first new truck"
The sales people here are awesome gus and John are great all the staff were so nice to me and my husband was such a great experience never had anyone treat us with such respect all of the staff here at Harry Robinson are just wonderful people they made buying a car a very pleasant experience could not have ask for anything more I want to just say thanks to gus and John and all the staff thanks you so much
Other Employees Tagged:
"Best dealership "
- Laura Dalton
I have been a customer of HArry Robinson for many years. I have had the pleasure of purchasing 3 vehicles with them, two with Jackie. The entire experience was seamless, and made to feel like I’m family.
I live outside of Arkansas and will continue to travel to Arkansas when in need of a vehicle, and will never purchase a vehicle anywhere else.
Everyone who works there is kind and courteous.
"Horrible Service Rude People "
1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my service from now on. I'll never be back to Harry Robinson.
2. Mike , in the Body Shop, was not honest about the damage he said was done by concrete: I hit a fawn, there's no concrete on the road. I have pictures he did not want to see.
3. The car was due Jan. 28. No phone call, no car, not service, dealership, body shop let me know where my vehicle was. "Mike" left for an emergency leaving me with an emergency as I have a mother in hospice and a cousin in Chemotherapy that I was responsible for taking to treatment and no car. If the DEALERSHIP had notified me, therefore MIKE or SOMEONE, I could have made other arrangements. My cousin had to be admitted to the hospital because of Friday and REMAINS there, as MY CAR remains at Harry Robinson.
4. The General Manager and I quote " what do you want me to do, run around to every department and find your car? We always make appointments a month out." I was told it was lack of parts. This dealership does not communicate with customers or care about their " emergencies " or how rude they are or untruthful, especially the General Manager. Everetts GMC ranks a 5
Star and WILL have my business going forward.
Other Employees Tagged:
"Best Christmas Present Ever...."
Pam was excellent to work with. The entire Harry Robinson team was..Renee and Derek as well. We found a great car for our daughter for her Christmas present and Pam helped us make the Christmas present a surprise. We shopped many dealerships but Harry Robinson was the best on price and service! Second car we have purchased and will continue to buy cars from them! Merry Christmas and Happy New Year!
Bought my 6th vehicle from Harry Robinson, like always, service was quick and hassle free. Great people to work with on a vehicle purchase great job.
"Alexis Durham's helpfulness"
- Hope Ann Durham
Alexis helped me set up my "my Buick app" for my Buick Encore! She took the time to show me how to work the app and everything! Great customer service!
"Best customer service!"
Everyone at Harry Robinson is wonderful, knowledge, helpful & so easy to work with. I just recently bought my second car from Pam Thompson, she reassured, listened to my needs and had the perfect car picked out for me by the time I arrived at H.R. My new 2017 Acadia has great technology that delivery coordinator, Alexis Durham, made sure I understood how to operate! Best car buying experience ever!! Love the Harry Robinson family of professionals!!! Highly recommend them for all your buying & service needs!!!
"USED VECHICLE PURCHASE"
Purchased a used Land Rover for my wife. The overall transaction was very smooth. My trade was fairly priced, and we were able to agree on a final number without the normal numerous trips to the manager to "see if we can get this done" .
Amanda is the best she will go above and beyond to make sure you have the best experience possible. So professional and truly cars for all her customers and treats them like family. If you are looking for a new car you must go see Amanda!!