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Hartford Toyota - Service Center

Hartford, CT

4.4
631 Reviews

631 Reviews of Hartford Toyota - Service Center

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December 01, 2023

Great service Customer service is good, very helpful at answering questions and details with my service More

by rosa231781
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Dec 03, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

November 30, 2023

Everything went great but there’s always room for improvement I got ther in no time from southington ct More

by Kd1wn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

November 30, 2023

Service was quick and perfect. Scheduling was also hassle free. Toyota did a great job with my Rav 4. Scheduling was hassle free and easy, service was quick and perfect More

by arthurarchietiu
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Nov 30, 2023 -

Hartford Toyota responded

Thank you, Arthur, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

November 29, 2023

I am very frustrated with the work done. There was no care in the service of my car. More

by everton15352
Recommend Dealer
No
Employees Worked With
Hugo Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Dec 03, 2023 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

November 28, 2023

Although it was busy day after holidays, Hugo was constant touch with the updates and ETA. The multi point check was done with all information that I was looking for More

by avinash_bhange
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Nov 28, 2023 -

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

November 28, 2023

Good service! They are reliable and helped me out! I would come here again Thank you More

by margauxpace98
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Nov 28, 2023 -

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that Janice and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

November 27, 2023

"Toyota Celica 00" Janice Excellent person and very professional with her work, very kind, I would say too kind, so kind I wanted to give her a tip but she was such a good person that she rejected it, More

by Marco007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Hartford Toyota responded

Thanks, Marco, for sharing your thoughts about your experience with Janice here at Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

November 26, 2023

I HAVE HAD MY TOYOTA CAMRY SERVICED AT HARTFORD TOYOTA SUPERSTORE SINCE I BOUGHT IT IN 2005 AT THIS DEALERSHIP.. IN ALL THOSE YEARS THEY HAVE PROVIDED EXCELLENT SERVICE. THE TECHNICIANS AND MECHANICS AR More

by amymadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : IN ADDITION TO MANY OTHER TECHNICIANS THROUGH THE YEARS.
Nov 26, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business, Amy, and hope to see you again soon! The Team at Hartford Toyota

November 25, 2023

Very straightforward I was well-informed about what needed to be done, and they did their best to do everything within the estimated time More

by maryellenkahn
Recommend Dealer
Yes
Employees Worked With
Steve Elliot
Nov 26, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out, Maryellen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

November 25, 2023

Really good service all around. Positive,clean environment. Hugo, answered all my questions and did a great job. More

by doyoureallybelieve77
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Nov 26, 2023 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

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