Back

Hartford Toyota - Service Center

Hartford, CT

4.4
630 Reviews

630 Reviews of Hartford Toyota - Service Center

Sort by
February 14, 2024

Oil was changed, and the service video was informative. 3 stars because there were unnecessary repair recommendations. Good dealer! More

by bvaldes2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 14, 2024 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

February 13, 2024

Very good Kept me appraised of what's was happening. I had a very good experience. I was ket appraised of what was needed ef for the car . More

by drhricketts
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Feb 13, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Hugo and our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

February 11, 2024

Bo , the service advisor very accurate on his time and effort prediction Bo , the service advisor very accurate on his time and effort prediction and he kept me up to date as work progressed More

by Jcolbeck
Recommend Dealer
Yes
Employees Worked With
No
Feb 12, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

February 09, 2024

The problem is I knew what was the problem on my vehicle with the radiator and you mechanic did nothing but yet still charge me $200 For something that I already knew that I pointed out when I first brought More

by Kencorvis
Recommend Dealer
No
Employees Worked With
Janice Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 13, 2024 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

February 08, 2024

They keep me up to date on services and when I needed a loaner for when my water pump needed to be replaced they were able to meet my needs. More

by Dave4Runner
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 08, 2024 -

Hartford Toyota responded

Dave, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

February 08, 2024

Appointment made. Service completed in a timely fashion and i was informed about future visits. No nonsense. More

by billy5
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Feb 08, 2024 -

Hartford Toyota responded

Billy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. The Team at Hartford Toyota

February 06, 2024

Pick up was a bit slow in the morning (not Janice) but otherwise good Expensive but fine. I wish you took Amex! More

by CJF
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice Acosta
Feb 06, 2024 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

February 02, 2024

Efficient. Got in and out in 1 hr Friendly people and comfortable waiting room. Had a coffee while I waited More

by rueggm
Recommend Dealer
Yes
Feb 03, 2024 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 02, 2024

Hugo was very understanding to my needs as far as my vehicle was concerned Explained everything to me in detail and worked with me to get my vehicle back to me ! Very friendly but professional More

by antwalk67
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Muniz
Feb 03, 2024 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 02, 2024

5 he was accommodating in every way very professional he was extremely helpful and courteous More

by bluebird290
Recommend Dealer
Yes
Employees Worked With
James
Feb 03, 2024 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

...
4
...