Hartford Toyota - Service Center

Excellence in Service From the time you drive in to the time you pick up your car the focus is on providing customer service. They listen to issues and then return with opt From the time you drive in to the time you pick up your car the focus is on providing customer service. They listen to issues and then return with options and suggestions based on the teams review. In addition, they will perform a safety check and general review of your car to spot items for attention now and in the future - a definite added bonus. I also like the "no pressure" way that all is presented to the customer. More

Effortless and pleasant Chip Benyi is an excellent Service Manager. He consistently provides quality service at an affordable price. I have to drive over 30 minutes to get Chip Benyi is an excellent Service Manager. He consistently provides quality service at an affordable price. I have to drive over 30 minutes to get to Hartford Toyota Superstore, but I would not go anywhere else. More

Great car service experience! I've been a customer of Toyota for almost 10 years. The service has always been great. Grant has serviced my car for the past few years and he is aw I've been a customer of Toyota for almost 10 years. The service has always been great. Grant has serviced my car for the past few years and he is awesome! He makes sure that all my questions are answered and everything is checked on my car. He is always courteous and friendly. Thank you Grant for providing quality service every time!! More

Great service On our way back from vacationing with our family, our car's check engine light (and multiple others) went on. We knew that the reason for the light w On our way back from vacationing with our family, our car's check engine light (and multiple others) went on. We knew that the reason for the light was unlikely to be the gas cap because it went on while driving many miles since our last fill and it didn't turn off when we filled the tank again. With our kids in the car, we didn't feel comfortable not knowing the cause. So, we called a different dealership before passing Hartford and was told that they could make time for us in 3 hours, otherwise "good luck". With one more attempt in mind, we called Hartford Toyota and told them the concern. Without hesitation I was told to just come on by, "we want to make sure you get home safe". Not only was it suggested that I come when passing through, but also that the Manager would be told and they would be expecting me. We were very impressed with the concern for our safety and convenience. Then, when we arrived, we were greeted quickly and were impressed that they were actually expecting us. It didn't take long for the problem to be diagnosed and our peace of mind restored. I realize that some people ignore that check engine light, and maybe we could have, but we couldn't risk it with the drive ahead and our kids in the car. We really appreciate the truly fabulous service and care. More

Prius battery bad...replaced by service division I needed a quick replacement of a Prius core battery and was dealt with by Service rep Carl Maratta in a speedy, professional, courteous and helpful m I needed a quick replacement of a Prius core battery and was dealt with by Service rep Carl Maratta in a speedy, professional, courteous and helpful manner. Highly recommend Carl and their staff. More

Awesome customer service! Nothing but a great experience here. Got an amazing car from Ian Yuhas, went in today to get an oil change, it was very fast and they even washed my c Nothing but a great experience here. Got an amazing car from Ian Yuhas, went in today to get an oil change, it was very fast and they even washed my car for me! Great customer service More

A really thorough job The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in conta The 2012 Corolla that I bought at Hartford Toyota (overall a good sales experience) developed a couple of annoying interior noises. I was put in contact with Service Manager Chip Benyi, who arranged for a Toyota Service Representative to look at the car. Chip had a service technician named Bob (I don't know his last name) take a ride with me to be sure the noises in question were properly identified. Bob, Chip, and the Toyota Service Representative were exceptionally thorough in tracking down noises (even a couple that I hadn't pointed out) and doing the work needed to silence them. Chip even called me to ask to keep the car an extra day so that he could be sure the noises didn't recur. I have owned Toyotas since 1972 and had previously used three other service departments in the area. Though I was usually pleased with the work done in the past, no service department (and service manager) has ever done such a thorough job on my car. The work exceeded my expectations. I wholeheartedly recommend the service department at Hartford Toyota. More

Service experence I took my 2006 Tacoma in for recall service yesterday and would like to commend my service adviser Alton Champion on his courteous and professional h I took my 2006 Tacoma in for recall service yesterday and would like to commend my service adviser Alton Champion on his courteous and professional handling of my visit. More

Toytoya RAV4 The car was amazing, everything was very good. Customer service was perfect. Everything went well as it was suppose too. I'm a happy customer :) The car was amazing, everything was very good. Customer service was perfect. Everything went well as it was suppose too. I'm a happy customer :) More

great Experience I got my oil changed with their service special. I always like to go to the dealer to get things done but sometimes the cost is too high. Not this tim I got my oil changed with their service special. I always like to go to the dealer to get things done but sometimes the cost is too high. Not this time, it was 32.67. Plus, they treated me great. Carl, the service guy was very POLITE, very nice, and very professional. It was a great experience. This is a real review from a real person. More