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Hatfield Buick GMC

Redlands, CA

Overview
Employees
Reviews
Vehicles
4.6
633 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery! Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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301 East Redlands Boulevard

Redlands, CA

92373

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Showing 633 reviews

January 03, 2024

The dealership is overpriced and the employee that helped me was visible and verbally unhappy that they couldn't charge me more to install the TPMS. Even even called the supervisor to tell them that the webs More

by Khalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2024 -

Hatfield Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. There was an issue with the pricing for installing the tire pressure sensor you ordered. We did honor the lower price that was shown on the website but wanted to let you know that wasn't going to be the price in the future. I am sorry if we made the situation awkward, that was not our intention. Please feel free to contact our service manager, Henry Adame, at (909) 793-3238 if you have any additional concerns, as your satisfaction is of utmost importance to us.

January 02, 2024

Purchased two Yukons from Hatfield in 2005 and 2019 , service and sales have been great, wish they had more EV options, will look to the future for a larger lineup of EV options More

by MIKEROMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 31, 2023

It is like going to see family - all employees are very friendly an nice. Highly recommend. More

by clydeojen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

December 31, 2023

We have been going to Hatfield Buick for over 20 years for our new vehicles and all of the service. My wife and I are really happy with Mickey and all the service technicians. We will continue to use Hatf More

by tsquared_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. Thank you again for choosing Hatfield Buick GMC and we hope to see you again.

December 31, 2023

No comment , I don’t know what this is referring to, so I don’t know how to respond to this More

by pamelamyers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 30, 2023

They make you feel like family. Brought my last two trucks at Hatfield wouldn’t buy anywhere else. Thanks keep up the good friendly service. More

by ATCARLISLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Hatfield Buick GMC responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2023

Everyone is so nice , very friendly and Adrien goes out of his way to accommodate you in every situation , I’ve bought 3 vehicles from Hatfield they always make my experience wonderful, love you all. More

by quab123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 28, 2023

Wonderful dealership. the entire staff is very helpful. I am a multiple repeat buyer.s. I will be back. More

by DJORRITSMA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod Shelffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

December 28, 2023

One of the best car buying experiences I've ever had. Honest, ethical folks. Great dealership. More

by tanicassio
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod Shelffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylynn Solorio
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Dec 30, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2023

I can’t thank you enough for the quality of service and the customer service of Hatfield Buick, Of Redlands. The acumen of your staff and your mechanics is top-notch! More

by Swimfast2062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

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