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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
308 Reviews

308 Reviews of Hatfield Buick GMC - Service Center

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August 25, 2023

Adrian is outstanding. Exemplary of a great service manager. He communicates very well. I have watched him deal perfectly with some difficult customers. Hatfield Buick More

by bchapin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Hatfield Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!

August 23, 2023

Mickey worked over and above to get us the truck we wanted. He also helped us with the new electronics, paired our phones, etc. We have worked with Mickey before on previous purchases and he is patie More

by DEANNPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

August 22, 2023

Great Service, friendly staff and quality work. Can’t bet that. It was an excellent experience. More

by pld20130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Hatfield Buick GMC responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 26, 2023 -

pld20130 responded

Thanks.

August 21, 2023

Hatfield does quality work and are familiar with our vehicles. We trust sales and service to be honest and fair. More

by VOSSJWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2023

As always service department staff friendly and professional completed work in a timely manner have and will in future recommend your facility More

by RSMITTY508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Hatfield Buick GMC responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2023

I know they watch out for my safety when doing the 21 pt inspection. I appreciate it! More

by ASWARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2023

Andrian was great, explained to me about the servicing on my Buick Envision and how long it would take. He gave me a call as soon as my servicing was completed and had my vehicle ready for me when I arrived More

by Envisioness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Adrian is great. Excellent customer service. Another great experience at Hatfield! I will definitely bring my truck back. More

by michaelbaffa0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Never had a bad experience at at Hatfield. Adrian always an outstanding job seeing that my Regal is serviced and ready on time. More

by RICHRETIRED6413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

The service department is always helpful and, even without an appointment, the service is timely and well done. More

by PATBELK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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