Hawk Chrysler Dodge Jeep Ram

Friendly respectful, and helpful staff. Especially Brandon, he is a hard worker with a heart of gold. I always ask him for assistance when I am at the dealership. Especially Brandon, he is a hard worker with a heart of gold. I always ask him for assistance when I am at the dealership. More

Be careful if buying used! !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displ !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional. More

I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was in the wrong building. Had to go back to the first building. A sales rep finally asked how they can help me. I told him I'm looking for a particular Jeep. He went and brought it. It was supposed to be a brand new Jeep. It was dirty on the outside and had crumbs by the cup holders. It had 2404 miles on it already. Windshield washer fluid was almost empty. There was a citation inside the glove box for another car. Turns out one of the managers drove the vehicle. They showed me the sales numbers and even used detailing the car as a negotiation token. They tried to sell it 6k above sticker price as new. This was not a new car anymore, it was used. I refuse to pay that much. After a bit of back and forth on the worth of the vehicle, they brought in the aftermarket parts manager to negotiate. We ended up about 11.5k less than what they initially asked. They detail the Jeep and changed the oil for free. We sign the paperwork late in the evening. The next morning I wired the money and had confirmation they received it. I called the sales rep to follow up on the wire transfer. He said he would get back to me within one hour. Didn't hear back from him. The rest of that Friday I kept reaching out to sales rep. No response. I called the dealership operator asking for a sales or finance manager to call me back. No one called. I tried the sales rep again, he claimed they still haven't gotten the money. I email the dealership general manager Jim asking for a few minutes of his time, no response. I got my Jeep on Monday, but with only one key. According to the sales rep the technician who work on the Jeep took it by mistake and won't be back until Thursday. The sales rep asked me to REMIND HIM a few days later on Thursday about the second key. Thursday came, it took several tries reaching out before the sales rep responded. Finally they admitted they lost the second key. I asked how can you assure me my Jeep was safe with a lost second key. No answer. About a week later I got my second key but had to drive back to the dealership. I had bought a different Jeep at a different location months earlier. With this dealership every step is a struggle. I didn't like the lack of response from the managers nor their negotiation tactics. I'm still not sure if my Jeep is safe with a lost key out there. More

Thank you Vega for getting me a great deal on all four of my cars. Got them shipped to me safely my cars. Got them shipped to me safely More

thank you Horacio for getting me a great deal and daniel in service for introducing us 10/10 in service for introducing us 10/10 More

Always a great experience! Very professional,friendly,and efficient,from service advisors to technicians to cashiers! Very professional,friendly,and efficient,from service advisors to technicians to cashiers! More

Hawk's service has been a good partner in helping me to keep my 2014 Ram 1500 Laramie Crew Cab in good running condition. The service department makes a video to show what was done. The video also shows wh keep my 2014 Ram 1500 Laramie Crew Cab in good running condition. The service department makes a video to show what was done. The video also shows what needs to be done in the future. More

Very professional very fast as well as informative! Always keep you informed and up to date on wats going on as well as a video of what's wrong and what's done to your vehicle Always keep you informed and up to date on wats going on as well as a video of what's wrong and what's done to your vehicle More

I wanted to take a moment to recognize Brandon for the outstanding customer service he’s provided. Every time I’ve had an issue or concern with my car, Brandon has been incredibly helpful, professional, a outstanding customer service he’s provided. Every time I’ve had an issue or concern with my car, Brandon has been incredibly helpful, professional, and responsive. He consistently goes above and beyond to make the process as easy and convenient as possible, which has made a huge difference during stressful situations. It’s rare to find someone who genuinely cares about their customers and takes the time to ensure everything is handled smoothly. Brandon has always been knowledgeable, communicative, and willing to help, and I truly appreciate all he has done. Because of him, my experiences with the dealership have been much more positive. The dealership is very fortunate to have someone like Brandon on their team. His dedication to helping customers and making sure they are taken care of does not go unnoticed. The 5 stars is for Brandon but I’d give him 5+ stars if it was an option haha! Thank you, Brandon, for all that you do! More

Great customer service very nice willing too get the job done thanks a lot I was in and out done thanks a lot I was in and out More