Hawk Ford of St. Charles

Kirk Brown is an outstanding knowledgable professional who went out of his way to satisfy me. Kirk was very accommodating as I made several changes to my order over several days. He kept me well informed who went out of his way to satisfy me. Kirk was very accommodating as I made several changes to my order over several days. He kept me well informed throughout the entire purchasing process. I would recommend Kirk and Hawk Ford to anyone. More

My salesman Kirk. Brown was great and so was the rest of the Hawk team. Brown was great and so was the rest of the Hawk team. More

The treatment was outstanding. They worked with me to make it a good deal. They responded to my questions with great answers. They worked with me to make it a good deal. They responded to my questions with great answers. More

Thomas was awesome ! He worked really hard to earn our business and got us a great deal. Would recommend. He worked really hard to earn our business and got us a great deal. Would recommend. More

Steve is always amazing. So very helpful, caring and understanding of my needs. I highly recommend Steve and the service team at Hawk Ford. So very helpful, caring and understanding of my needs. I highly recommend Steve and the service team at Hawk Ford. More

Well I had the best experience ever at Hawk Ford dealership because if your salesman Gym he was the best sales associate I’ve ever came across he was the most considerate helpful and he went above a dealership because if your salesman Gym he was the best sales associate I’ve ever came across he was the most considerate helpful and he went above and beyond his career or his job just to make sure that I had the best experience ever which I recommend all my friends all my family and all my work associates to purchase a vehicle there just because of your sales associate Jim if possible he needs to be salesman of the month even a year just because he made sure that I had the best experience of purchasing a vehicle and again he went above and beyond just to make sure I was satisfied completely satisfied completely happy with my purchase and he went out of his way and again he is one of the reasons why I stayed and purchase a vehicle from Hartford it’s because of Jim Pascente your sales associate without him I’m sure I would’ve went somewhere else But again thank you for the opportunity of me wishes in the vehicle and is what are the reasons is because your sales associate please give him a raise or give Employee of the month or employee of the year but he needs a sales associate of houses of this generation he’s a good guy he’s one of the reasons I purchase a vehicle because I Jim thank you More

The service manager Steve is completely incompetent. I went in for small problem with some bolts. And he let me know i also had 2 recalls to take care of. He told me he would call me when all the parts I went in for small problem with some bolts. And he let me know i also had 2 recalls to take care of. He told me he would call me when all the parts were in. 1 week later he called me to let me know the parts were in and to schedule service. I informed him I would need a loaner for the day. He told me it would take time to get a loaner set up and he would call when one was available. 1 week later he called me again to let me know my parts were in and he was ready to schedule service. I reminded him that we had spoke 1 week earlier and discussed the need of a loaner. He denied any recollection of the conversation and told me he would call me when a loaner was available. Another week goes by and he calls me to let me know he had a loaner for me and we scheduled service for the following week. Apron arrival Steve had already left for the day and I spoke with one of his assistants. I was very unhappy to find that there was no record of my appointment or my need of a loaner. When Steve’s assistant called him. Denied any knowledge of the appointment. After further checking within the dealership they did find that a loaner and been scheduled for me. And after about 30 minutes of frustration I did leave with my loaner. And the following day picked up my Bronco after the issues were addressed. When Picking up my vehicle Steve apologized and let me know that he talks to a lot of people on a daily basis. And he cannot recall all conversations. I find this to be an unacceptable excuse. More

Have had some great service experiences for both my Explorer and my F150 - professional and satisfactory Explorer and my F150 - professional and satisfactory More

Sam is everything you hope a car salesman will be. .. Friendly, polite, personable, empathetic. realistic, courteous, and most importantly geniune! This is everything that a major purchase should enta .. Friendly, polite, personable, empathetic. realistic, courteous, and most importantly geniune! This is everything that a major purchase should entail but rarely achieves. I immediately made a referal that ended up in another sale for the dealership. This simply put is because Sam truly raised the bar and EARNED our business. Sincerely, Brian and Jillian More