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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,807 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,807 reviews

July 19, 2022

Worst experience I’ve ever had in buying a vehicle. 10 day payoff wasn’t sent to lender of the trade in timely manner. The vehicle is “certified” but rotors are warped, engine hesitation and shudder. More

by KCOSGRAVE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Pezzuto
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2022 -

Hawk Ford of St. Charles responded

Kevin, Thank you for taking this situation offline with me. I am glad myself and Chuck were able to take a test drive with you. While your vehicle is in Service, Steve Staub should be keeping you informed of the status of your service appointment. If you have any questions at any point in time, please give me a call direct at 630-584-1800 ext. 830. We will be in touch. Jessica Born 630-584-1800 ext. 830

July 18, 2022

Friendly agents who assist you without pressuring you. Answered all our questions and were knowledgeable about the cars. More

by MELISSASABOL13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 18, 2022

Hawk ford goes a long way to satisfy there customers and they treat you with respect More

by LRMSALES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 18, 2022

Danny in Parts was awesome to work with, very well knowledge in the parts needed and super friendly. Thanks More

by DHORNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer! Thank you for your business, we appreciate you as a Hawk customer!

July 18, 2022

Did a great job and timely on getting it completed Appreciate their detail and follow up More

by CHUCK_SCHWARTZ
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero, Monique Case
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 17, 2022

Very thorough when coming in for The Works. Even found a mouse nest in my engine compartment and replaced the paper filters. More

by JCHYBIK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yaneli Ninez 5 Stars, Jennifer Rocio
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! Thank you for your business, we appreciate you as a Hawk customer!

July 16, 2022

Satisfactory service! Sweet was very good explaining what was done with the car. My appointment was well taken cared of. More

by EMVILEGASPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sweet
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello there! Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 12, 2022

They were very friendly and considerate only thing they didn't have my air filter I needed More

by JAREDSTREIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello Jaredstreit, we appreciate you taking the time to leave us this feedback. Please contact our Customer Care Manager, Jessica Vida at 630-584-1830 and we will do our best to make this better. We hope to hear from you soon.

July 12, 2022

Needed an emergency tire fix, got me right in, diagnosed the situation and the fixed it. I was on my way without spending significant time or money! Thank you for not overselling! More

by LMMUEHLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2022

Easy making an appt. Reply back was quick, finished repairs adequately and follow up was efficient. More

by ronaldgenualdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember who called
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for your business, we appreciate you as a Hawk customer!

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