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Hawk Ford of St. Charles
St. Charles, IL
2,783 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,783 reviews
June 03, 2022
I have all service on my 2017 Expedition at Hawk Ford. Each and every service event has been outstanding from arrival to pickup. The technicians are helpful and very knowledgeable. Steve, the service mana Each and every service event has been outstanding from arrival to pickup. The technicians are helpful and very knowledgeable. Steve, the service manager is wonderful to work with, answer any and all questions. He always gives “service with a smile.” More
by KMAC195623
Verified CustomerEmployees Worked With
June 02, 2022
Hawk St Charles made the entire buying experience a pleasure. After rethinking my original purchase, they worked with me in a collaborative and supportive way to reorder a different vehicle. Now all is pleasure. After rethinking my original purchase, they worked with me in a collaborative and supportive way to reorder a different vehicle. Now all is fine, and I would recommend them to any prospective buyer. More
by GAWTHORPE
May 30, 2022
I am now on my third motor and still in the warranty period for my Ford Raptor. The dealership won't get me a loaner truck so I cant work for the next three months while they have my truck awaiting a mo period for my Ford Raptor. The dealership won't get me a loaner truck so I cant work for the next three months while they have my truck awaiting a motor. Horrible customer service More
by DSCHONBACK
May 27, 2022
I had an emergency with my car. I was driving on the I-294 tollroad late Sunday night when a warning light came on my dashboard that a tire pressure gauge was malfunctioning. That I was driving on the I-294 tollroad late Sunday night when a warning light came on my dashboard that a tire pressure gauge was malfunctioning. That perplexed me because I had just had my car serviced only days before and everything checked out satisfactorily. I managed to get home without incident and the next day, Monday, the warning was no longer displayed. On Tuesday, however, a different warning came on saying that now there was low tire pressure and NOT merely a problem with a gauge. I quickly called the Quick Lane Service Department to see what ai should do about the problem since I had been there within a week's time and this problem should have been found on the routine inspection. The person on the phone told me to bring the car right in and even gave me suggestions for how to be safe when driving in traffic with a car with potential break down possibility. All the people working in and around the shop were most helpful to me throughout my whole experience there. As it turned out, I had a nail in my tire and I needed to make several decisions about the outcome of what to do to solve the very tricky problem of having a big nail in a bad place on a tire that was part of a set of rather old tires. More
by BARBARADYCHE
May 27, 2022
Usually pretty good but last time not so much. My steering wheel was off center somehow when it was in the previous time. I asked them to recenter it. The guy adjusted the wrong bar, messed my ali My steering wheel was off center somehow when it was in the previous time. I asked them to recenter it. The guy adjusted the wrong bar, messed my alignment up, didn’t fasten one side, lost the fastener on the opposite side and my steering wheel is still off center. More
by LT5742
Employees Worked With
Monique
May 27, 2022
Hawk Ford has been a pleasure to work with ever since I first placed my reservation for my new Bronco. When the truck finally came in it was a seamless process from arriving at the dealership to driving aw first placed my reservation for my new Bronco. When the truck finally came in it was a seamless process from arriving at the dealership to driving away in my Bronco. More
by WARWICK_FORD
May 26, 2022
They were courteous, professional and efficient. They offered their opinion on what the car should get done. They offered their opinion on what the car should get done. More
by hiblancamedina
May 25, 2022
I called and they told me that they had availability for me to stop by and get my vehicles oil change done that same day!! me to stop by and get my vehicles oil change done that same day!! More
by ARTHUR.MACIAS
