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Hawk Ford of St. Charles
St. Charles, IL
2,780 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,780 reviews
May 24, 2022
They took me serious as a consumer made a fair value on my trade and the no salesman type push experience. was greatly appreciate it. my trade and the no salesman type push experience. was greatly appreciate it. More
by MR.WRIGLEY701
Verified Customer
May 24, 2022
Great Service. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Would have been nice if they would have just taken a few mins to get the information from the parts dept so I didn't have to do the leg work. Not the dealerships or service departments fault that the lug key is missing, but from a service perspective they missed an opportunity to go above and beyond needed for me to give them the 5th star. More
by Michael D
May 24, 2022
Kirk did a great job and was very responsive in getting the deal done quickly. the deal done quickly. More
by KEVIN@BATTAGLIAINDUSTRIES.COM
May 21, 2022
Very professional, highly competent. Proactive trusted advisors is how I would describe Hawk Ford service. Proactive trusted advisors is how I would describe Hawk Ford service. More
by JOEFUNK
Employees Worked With
May 21, 2022
Only reason I gave 2 stars, because I actually liked my service advisor Brett. Got an E-mail saying our Super Duty was scheduled for service the morning after an overnight drop off. [ Malfunction code and service advisor Brett. Got an E-mail saying our Super Duty was scheduled for service the morning after an overnight drop off. [ Malfunction code and derate ] Same complaint that it was in for less than 6 months ago. Took a week to get it in the shop with no loaner. Then charged $262 for basically clearing the code. Been coming here for years [ Spent a good chunk of change ] and have sent many customers your way, [ Including the company I work for ] but will take it elsewhere from now on. More
by DRZYNDA
Employees Worked With
BRETT
May 20, 2022
Stopped in for a oil change on my Ford Edge. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. More
by PMORRIS692
Employees Worked With
Monique Case
May 19, 2022
I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More
by BRUCEWBENSON1124
Employees Worked With
Other Employees :
Patrick Hertel, Paul Kalamaris, Jessica Vida
May 19, 2022
Every year, I take my RV for PM service and they always do a great job. Very professional staff and quality service. do a great job. Very professional staff and quality service. More
by FRANCOIS.BLASINI
May 19, 2022
I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More
by Ciana.alexander
May 19, 2022
Bill,helped alot on my truck order,especially with SCA black Widow,the truck came just how I ordered,no surprises , THANKS BILL black Widow,the truck came just how I ordered,no surprises , THANKS BILL More
by SKUHN164
