Hawk Ford of St. Charles

Hawk of St. Charles did a great job helping me purchase my vehicle. Diana, from their internet team, was very responsive and I was able to set up a test drive right away. Our sales person, Lou, was person my vehicle. Diana, from their internet team, was very responsive and I was able to set up a test drive right away. Our sales person, Lou, was personable and knowledgeable. The entire process from test drive to purchase took less than 3 hours. The dealership has since followed up to make sure that I was satisfied with my purchase. I highly recommend Hawk of St. Charles! More

Checked into service. Sent me across the hall. They sent me back where I started. The service clerk at the quick oil change is not an asset to your business. He has a very poor attitude and doesn't s sent me back where I started. The service clerk at the quick oil change is not an asset to your business. He has a very poor attitude and doesn't speak to your customers very well. Also, car was in for a recall fo fix a blue screen issue on backup camera. Issue still there so I'll have to make a 3rd trip back to fix the problem. More

Great dealership. Positive experience with new Truck Bill was a excellent sales rep. Looking forward to a good relationship Bill was a excellent sales rep. Looking forward to a good relationship More

Always friendly and efficient. I have multiple vehicles that I have serviced at Hawk Ford that I have serviced at Hawk Ford More

Great service and the service team was very quick. I dropped the truck off at night and was able to pick it up the next evening. dropped the truck off at night and was able to pick it up the next evening. More

Bill and Andrew were great to work with. We got my ordered vehicle in early! ordered vehicle in early! More

Always great service at Hawk. Love the new service area. The techs now their stuff. The techs now their stuff. More

I had been looking for a car for about a month and I felt very disappointed with all of the dealerships I stopped in. I figured I would give it one more try at Hawk Ford. I had the best customer service I di very disappointed with all of the dealerships I stopped in. I figured I would give it one more try at Hawk Ford. I had the best customer service I didn’t think was possible. Nick was my salesman, he was welcoming and laid back not pushy at all. I felt very comfortable with my deal for on start to finish. I found the car I wanted and Sarah set my appointment. I had been running into the issue of finding a car listed at one price and then at the dealership the price jumps about $3k. This dealership was honest and true to price. I feel like my trade was valued very fair, and that allowed me to purchase the gold certified warranty. This will be the dealership I use for all my future purchases. I have 2 kids that will be driving in a few years and I plan on buying each of them a car. More

Took my 2019 Ford Ranger XLT to Hawk Ford in St. Charles for both recall (missing trailer tow wire ) and warranty work (reset/fix Ford Sync issues). Working with Steve Staub in Service was a pleasure - very for both recall (missing trailer tow wire ) and warranty work (reset/fix Ford Sync issues). Working with Steve Staub in Service was a pleasure - very detailed and thorough plus good communication. Work was completed in a timely fashion and everything seems to be fine. I will definitely return to Hawk and seek to work with Steve when I next have an issue. More

clean facility, quick to process service, good customer service, location close to home . thank you service, location close to home . thank you More