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Hawk Ford of St. Charles
St. Charles, IL
2,844 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,844 reviews
August 18, 2020
I used the Quick Lane for service. Service was fast. Staff was efficient . Oil changed and filter replaced. I did have to go to the service department for the Recall Notice. I was able to get an appoint Staff was efficient . Oil changed and filter replaced. I did have to go to the service department for the Recall Notice. I was able to get an appointment in just a couple days for that work. More
by grandmajudy11
Verified CustomerEmployees Worked With
Steve Kershaw
August 17, 2020
Excellent service, Problem was very hard to find, talking with Ford they continued to work on the problem, kept me informed along the process. I have the car back with no issues. with Ford they continued to work on the problem, kept me informed along the process. I have the car back with no issues. More
by ART.GUEST
August 15, 2020
Excellent service. This job was completed faster than expected. The staff was courteous and friendly. Service member Steve was very helpful. I will bring my call for future service. expected. The staff was courteous and friendly. Service member Steve was very helpful. I will bring my call for future service. More
by wingmac12
Employees Worked With
Steve Kershaw
August 14, 2020
Excellent service as usual. Hawk Ford in St. Charles the sales person we used was Chris and he was very helpful and pleasant to deal with. My review would be excellent! Hawk Ford in St. Charles the sales person we used was Chris and he was very helpful and pleasant to deal with. My review would be excellent! More
by RBEHLES
August 14, 2020
Continued GR8 service experiences! No problems, great guys both Kershaw & Staub. Communicated the need & expectation. They listened & understood b/c the communication back as the work p No problems, great guys both Kershaw & Staub. Communicated the need & expectation. They listened & understood b/c the communication back as the work progressed was great. Got the vehicle back with no issues. In fact it was parked out of the way off to the side away from door-dings etc, was locked and cleaned. BRAVO! I'm that special 'car-guy' that these things make or break a service center visit! :) More
by USAFSPVET
August 13, 2020
Service Had the oil changed and tires rotated. Also had a Recall Notice taken care of. Took less than an one hour to complete everything. Everything was satis Had the oil changed and tires rotated. Also had a Recall Notice taken care of. Took less than an one hour to complete everything. Everything was satisfactory. More
by rfbbrb
Employees Worked With
Kyle Johansmeyer
August 12, 2020
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by HOLLIDAYJR
Employees Worked With
Steve Kershaw
August 12, 2020
I first spoke with internet specialist Kayla Friedman and she was nothing short of spectacular. I didn’t have to set up a phone meeting with her, she was quick and informative over email as texts. She answer she was nothing short of spectacular. I didn’t have to set up a phone meeting with her, she was quick and informative over email as texts. She answered all my questions before I walked in the door. When I did go in for a test drive and inspection of the car, she set me up with salesman Eric Sakumoto. Now I didn’t have the pleasure of speaking with any other salesmen because I didn’t need to. Eric was enthusiastic and compassionate from start to finish and really made this one of the only positive experiences of looking at a car in the area. My wife and I met with a bunch of salesmen over the past few weeks and Eric sits on top of them all. So if you have the opportunity to meet with him, I would suggest taking that chance. I didn’t have much interaction with anyone else besides a two minute financial paper signing with Andrew Munson, who was also great and friendly during that brief time. Overall, we had a great experience Because of Kayla, Eric, and Andrew. More
by Ksee
Employees Worked With
Other Employees :
Kayla Friedman , Andrew Munson
August 08, 2020
I enjoy the car buying process at Hawk Ford St. Charles, as I have purchased a couple of new vehicles at this dealership and consistently have had a good experience. I just bought a new Ford Edge, and sales as I have purchased a couple of new vehicles at this dealership and consistently have had a good experience. I just bought a new Ford Edge, and sales associate Roger Nicklaus was friendly and helpful from the test drive through negotiating the deal. He has followed up with calls to see if I had any questions or issues regarding my new Edge. Good customer service. The finance associate was terrific to work with as well. When I’m in the market for my next Ford, my first stop will be Gawk Ford. More
by MIKFR1
August 08, 2020
oil change in spite of what was thought to be an hour before my car would get it's turn I was in and out much more quickly. I always get good care at the St. C in spite of what was thought to be an hour before my car would get it's turn I was in and out much more quickly. I always get good care at the St. Charles Location where I bought my car. More
by SUZIEQ616
Employees Worked With
i was in the Quick lane on Wed Aug 5. not sure who took care of me. I have already filed my receipt
