Hawk Ford of St. Charles

The sales department and service department were very professional. After i got home discovered and minor issue with my truck called Eric up and told him what was wrong, he jumped right in and had the se professional. After i got home discovered and minor issue with my truck called Eric up and told him what was wrong, he jumped right in and had the service department get hold of me and set an appointed for me around my schedule made my appointment. Truck was taken in right at my schedule appointment and issue resolved very timely. More

Always trust my car to Hawk-st Charles for service also attendants great to the customers A+ in my book and my go to Favorite Ford Dealer attendants great to the customers A+ in my book and my go to Favorite Ford Dealer More

The team had to deal with a rotten odor from my car. The sent it out to a derailed and together they were able to pretty much eliminate the odor. Great Job!!! The sent it out to a derailed and together they were able to pretty much eliminate the odor. Great Job!!! More

I recently had the pleasure of ordering a 2023 Ford Bronco, and my experience with the sales team, especially Kirk Brown, was nothing short of fantastic. From the moment I walked into the dealership, I Bronco, and my experience with the sales team, especially Kirk Brown, was nothing short of fantastic. From the moment I walked into the dealership, I felt respected and welcomed, and I can't say enough about the professional service I received. Kirk Brown, in particular, was instrumental in making my Ford Bronco ordering process smooth and enjoyable. His knowledge of the vehicle and his patience in explaining all the available options were exemplary. He took the time to understand my preferences and needs, and he guided me through the various trim levels, features, and accessories to help me customize my Bronco exactly the way I wanted it. Kirk's enthusiasm and passion for the Ford Bronco were infectious, and it's clear he loves what he does. Not only did Kirk provide exceptional service, but the entire sales team at the dealership was top-notch. The atmosphere was friendly, and I genuinely felt like a valued customer. They were not pushy or aggressive like some other dealerships can be, and that made my buying experience a breath of fresh air. The manager, whose name I didn't catch, was equally kind and professional. He made it a point to introduce himself and ensure that my experience met my expectations. It's evident that the dealership has a strong commitment to customer satisfaction, and the manager's involvement in the process showcased their dedication to creating a positive experience. Now, about the 2023 Ford Bronco itself – I waited a couple months to receive my bronco, which was supposed to take 5-6 months to deliver, so I was thrilled when I saw that it had come in early. After driving it for a couple of weeks now, I can happily say that the car is simply awesome! The car is extremely versatile which I love, and I can't wait to take in on road trips and camping trips when it warms up next year. Thank you Hawk Ford of St. Charles! More

Representatives were great, knowledgeable, and very respectful. They completed my service in a timely manner respectful. They completed my service in a timely manner More

You've did a great job on my truck. And I will continue to bring my vehicles there for service. And I will continue to bring my vehicles there for service. More

Hawk Ford is great but my expedition is still experiencing transmission issues. Seems like Ford keeps suggesting doing the same repair. Hopefully it gets fixed the next time I take it in. experiencing transmission issues. Seems like Ford keeps suggesting doing the same repair. Hopefully it gets fixed the next time I take it in. More

Was able to offer me a good deal on trade and quick total process of new car process of new car More

Nick and Andrew were awesome to work with! ! They made the process very easy; I was treated respectfully and will be back to trade in my Explorer for new one! ! They made the process very easy; I was treated respectfully and will be back to trade in my Explorer for new one! More

Best service department see Jerry he will take care of you all your service needs thanks you Jerry Sharif you all your service needs thanks you Jerry Sharif More