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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
3,021 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 3,021 reviews

November 22, 2023

Always have faith in the service and staff at Hawk Ford. I feel they are honest and upfront regarding any issues with my Expedition. More

by KMAC195623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We appreciate your trust in our service team and are thrilled to hear about your positive experiences with us. Honesty and transparency are core values we uphold to ensure your satisfaction. Thank you for your kind words and for choosing Hawk Ford of St. Charles!

November 22, 2023

They work with the customer. I get information that helps me make better decisions. Thanks More

by MAYERSBIRDS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case, Connor Brown
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that our team's dedication to working with you has been valuable in making informed decisions. Providing empowering information for our customers is at the core of our commitment at Hawk Ford of St. Charles.

November 22, 2023

Matt & Chuck were great with transaction. Everyone was friendly and courteous. Would recommend dealership for anyone interested in purchasing a vehicle. More

by MrSlickman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Pezzuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Horeni
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with Matt and Chuck, and we appreciate your recommendation. Ensuring a friendly and courteous transaction for our customers is our priority at Hawk Ford of St. Charles.

November 19, 2023

Steve does a wonderful job managing the Service department. His communication and execution of what is happening is spot on! More

by CSOBIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Steve, our dedicated Service Manager at Hawk Ford of St. Charles! Steve's excellent communication and execution in managing the service department are key to delivering top-notch service experiences.

November 19, 2023

Hawks service is always convenient and thorough. The service desk personnel are always nice and helpful. More

by kevinandkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our convenient and thorough service at Hawk Ford of St. Charles! Our friendly and helpful service desk personnel strive to provide top-notch assistance for all your automotive needs.

November 19, 2023

Communication sucks! Wasn't notified that the engine filter needed replaced even though l asked for the works oil change which includes inspection. They had my car fir a More

by ANGELOPOOL16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case
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Nov 21, 2023 -

Hawk Ford of St. Charles responded

Hi Angelo, My name is Jessica Vida, I am one of the Managers at Hawk Ford of St. Charles. I called you today and left you a voicemail, I was hoping to be able to talk with you via phone about your recent experience at our Dealership. I can be reached direct at 630-584-1800 ext. 830! Thank you in advance, I look forward to the opportunity to speak with you. Jessica

November 19, 2023

Very helpful and professional. Process was very easy and in a timely manner. Would recommend this dealership. More

by LQUINDEL
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our helpful and professional team at Hawk Ford of St. Charles! Making the process easy and efficient for our customers is a top priority, and we appreciate your recommendation.

November 17, 2023

Josh was great; he saw my issue through to the end, and made sure I was informed the entire way. The technician even came out to discuss it with me. More

by AJMEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Guerrero
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with Josh, who ensured your issue was resolved and kept you informed every step of the way at Hawk Ford of St. Charles! Our team's dedication to excellent service, including personal interaction with technicians, reflects our commitment to your satisfaction.

November 16, 2023

Very nice service and reasonably priced. I think I will make a habit of taking my new Ford here for regular service. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our nice service and reasonable pricing at Hawk Ford of St. Charles! We look forward to welcoming you back for regular service on your new Ford - thank you for choosing us as your trusted service provider.

November 16, 2023

The service was excellent and Steve was really friendly. I would definitely recommend them! Thank you! More

by Conapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your excellent service experience and the friendly assistance provided by Steve at Hawk Ford of St. Charles! Thank you for considering us for recommendations - we strive to deliver top-notch service to all our valued customers.

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