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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,855 Reviews

1,855 Reviews of Hawk Ford of St. Charles - Service Center

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July 19, 2021

They are very knowledgeable on what they are doing.would let everyone know to go there , they will even wash your vehicle for you if you ask More

by JENSENWIU11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
July 19, 2021

I have been coming to Hawk and Zimmerman for vehicles and service since 04. I have always felt comfortable. As an older adult with gray hair, I have always appreciated that no one tried to trick me because More

by karenluebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
July 17, 2021

I worked with Scott Cheperka on this repair.He was I worked with Scott Cheperka on this repair. He was diligent and efficient - I was routinely notified of the progress of the work. I will work w More

by lannesf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
July 16, 2021

It was a great experience no waiting. Dropped off the van had the work done they called when ready. Definitely would go back. I would recommend this dealer to my friends. More

by SCOTT@WEBMARCWHOLESALE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
Jul 16, 2021 -

Hawk Ford of St. Charles responded

Scott, thank you very much for grading our service department. We are here to make everything easy as possible for our customers. We appreciate you bringing your vehicle in for service. Have a great day!

July 16, 2021

Great work! Recall of the Edge brake lines fixed on time. The car runs as it always had - smooth! Glad this is covered by Ford. More

by stevehyleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Very pleasant people and fast friendly service setting up appointment and final delivery of vehicle. Very pleased with the entire experience Would recommend dealership anyone More

by BSSOFTTAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti, Scott Cheperka
July 14, 2021

excellent service from the service tech..Sorry but that is all I .have to say. I suggest that you do not need 25 words. Thank you. More

by BBROZ52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
July 13, 2021

Thank you to Steve in parts & service. He gave us options, laid out a time line of when parts would be in, and when service would be complete. Very satisfied with service at Hawk Ford in Saint Charle More

by TOMBUTLER59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Efficient professional. A b c d e f g h I j k l m n o p q r s t u v w x More

by patk729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
July 10, 2021

Service tech was polite, helpful and explained in detail issues with my car. I was able to get in immediately so Quick lane was quick! More

by CATHYMAC1357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
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