Hawk Ford of St. Charles - Service Center

My battery needed a jump in the morning and barely started in the afternoon. Went to the Quick Lane around 4:15pm and unfortunately there was not a technician available to switch out the battery. Th started in the afternoon. Went to the Quick Lane around 4:15pm and unfortunately there was not a technician available to switch out the battery. The battery completely died in the parking lot and I was not able to start the vehicle. Patrick stepped up and said he would replace the battery himself so I did not have to come back in the morning. his efforts are very much appreciated!! More

The maintenance I asked for was quality work. Steve answered all my questions pertaining to my Ford. The only negative (not dealership fault) was couldn’t get recall brake lines replaced due to parts b answered all my questions pertaining to my Ford. The only negative (not dealership fault) was couldn’t get recall brake lines replaced due to parts back ordered. It’s a well run shop More

Had two problems with my vehicle and the problems occurred during the period i dropped it off. Service was able to get necessary circuit board and do some reprogramming necessary to clear up this iss occurred during the period i dropped it off. Service was able to get necessary circuit board and do some reprogramming necessary to clear up this issue. More

called me daily for an update on my vehicle and what was under warrantee, did a recall and also did numerous test drives to simulate my vehicles issues under warrantee, did a recall and also did numerous test drives to simulate my vehicles issues More

Great job of listening and communicating the status of my vehicle. Tried multiple things to recreate the same problem we were having. They did not have the same problem, but put new batteries in and has work vehicle. Tried multiple things to recreate the same problem we were having. They did not have the same problem, but put new batteries in and has worked fine ever since. Also, looked up our door code for me! More

Everyone was great great great great great great great great great great great great great great great great great great great great great great great. great great great great great great great great great great great great great great great great. More

They are very knowledgeable on what they are doing.would let everyone know to go there , they will even wash your vehicle for you if you ask let everyone know to go there , they will even wash your vehicle for you if you ask More

Service was great the order writing needs more attention. I brought in a truck on an account and the department had a hard time with the billing. I brought in a truck on an account and the department had a hard time with the billing. More

I have been coming to Hawk and Zimmerman for vehicles and service since 04. I have always felt comfortable. As an older adult with gray hair, I have always appreciated that no one tried to trick me because service since 04. I have always felt comfortable. As an older adult with gray hair, I have always appreciated that no one tried to trick me because I am a woman. More

I worked with Scott Cheperka on this repair.He was I worked with Scott Cheperka on this repair. He was diligent and efficient - I was routinely notified of the progress of the work. I will work w I worked with Scott Cheperka on this repair. He was diligent and efficient - I was routinely notified of the progress of the work. I will work with Scott in the future. More