Hawk Ford of St. Charles - Service Center

I would recommend for oil change but not to expect anything else. No car wash, review of checklist for ongoing maintenance, etc. I don’t even know if they rotated my tires. Staff was polite bu anything else. No car wash, review of checklist for ongoing maintenance, etc. I don’t even know if they rotated my tires. Staff was polite but felt as though it was an inconvenience that I came in and that I was waiting for my vehicle. I must have higher expectations from experience at other dealerships. I either have to lower mine or find somewhere else to establish a relationship with and feel valued. More

very satisfied with the work steve and the service team do on our fleet of police cars do on our fleet of police cars More

Need a F150 Lariat v8 all options for under35,000 dollars not lligth blue or black not lligth blue or black More

clean, kind, communicative, and quick. everyone there was great to talk to and the work done was exactly as described everyone there was great to talk to and the work done was exactly as described More

Greeted friendly by all, offered to take me home as they had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism was appreciated. More

The fact that you don’t allow a choice not to give a qualitative response is cause for hesitation. qualitative response is cause for hesitation. More

Performed the work needed in a timely fashion and clearly communicated / explained all work completed communicated / explained all work completed More

have taken several of our fleet vehicles to steve for warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repair warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repaired quick and correct his team always comes through thanks More

It was very easy to set up the mobile appointment. The technician was there on time and replaced the battery in my Escape quickly. The technician was there on time and replaced the battery in my Escape quickly. More

It was ok. Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr More