Hawk Ford of St. Charles - Service Center

St.Charles touch They turned my old Mustang into an iconic driving masterpiece and I couldn’t be happier. I highly recommend the service and quick lane area. Thank you They turned my old Mustang into an iconic driving masterpiece and I couldn’t be happier. I highly recommend the service and quick lane area. Thank you again. More

Well done Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibi Steve Listened. Helped. Delivered on his promise. Kirk was made aware of a situation before Hawk was owner. Kirk went way beyond his normal responsibility and solved my problems. More

Professional easy to work with Service was great, the hawk service dept made it very easy Tom kept me aware of the parts needed for the repair and got my truck in as soon as the pa Service was great, the hawk service dept made it very easy Tom kept me aware of the parts needed for the repair and got my truck in as soon as the parts were in. More

Took to long to get approval for the work I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenan I leased this 2014 Taurus from Zimmermann. It is a fleet car managed by ARI. Nearly all of the service has been at Zimmermann / Hawk. The maintenance man recommended several service items be performed. The service manager at the Quick lane did not know how to contact ARI for approval. Despite me trying several times to assist the service manager on how to contact ARI (I even gave him the phone number), he continued to wait on other customers. It was 45 minutes until another manager intervened and contacted ARI. So I spent more than 3 hours at Hawk, much of it wasted time. More

Speed and communication Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work wo Worked with Steve to get my truck in for an oil change and an airbag recall. His communication about the recall and estimation of how long the work would take was very clear. The work was completed in less time than estimated and he communicated the work completed and recommendations for future work that needs to be done next visit. More

Fixed my bluetooth on my explorer. 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within 2 other dealerships told me my vehicle didnt have bluetooth. Steve at St. Charles told and showed me that mine had stopped working and fixed it within a day or so. More

Rotten Eggs I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the I recently took in my Escape due to an odor of rotten eggs. It was an intermittent problem and the service center (Steve) worked with me to find the culprit. Even though he did not smell the problem at first he maintained the idea that the customer was right and continued to search the problem. He was persistent and did find the problem...Thank you, Steve. I have been taking my Ford to this dealership since 2010 and have always been treated with respect, fairly and promptly. I would recommend them highly. More

Recall check up. I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable I was notified of a recall on my car , made the appointment and was accommodated for that weekend. Patrick was very friendly, fast and knowledgeable. More

Need emergency transmission service After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehi After experiencing a transmission problem with my 2016 Ford (company vehicle) I called the Ford dealership in Melrose Park where we purchased my vehicle (as well as 5 others vehicles) to schedule an appointment. The service department advisor I spoke with was very unprofessional. When I informed him that I would require a loaner, his reply was to tell me to call back in two weeks and hung up on me. I then called Hawk (near my residence) spoke to Steve who after scheduling my appointment that evening also informed me that I would have a loaner waiting. Hawk has earned my repeat business. I will also make sure that when we purchase any additional company vehicles it will be through Hawk. Thank you Steve. More

when asked why they didn't rotate and spin balance my tires When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating an When I asked why my tires were not spin balanced and rotated he replied they didn't rotate them because they didn't need to be.I have been rotating and balancing my tires and rims for over thirty years and never been told that they"didn't need it! In fact I paid extra when I bought the tires@your dealership to have them rotated every 150000am miles! Extremely disappointed! Will not be returning to this dealership again! More