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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,884 Reviews of Hawk Ford of St. Charles - Service Center
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January 08, 2019
Quick & Professional Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service nee Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service needs. More
by EDM4
Verified CustomerEmployees Worked With
Stephanie Yencer
January 08, 2019
Recall work As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank y As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank you! More
by COLLEENCROUS
Employees Worked With
Other Employees :
Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel
January 07, 2019
100% Satisfied I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this ser I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this service department. More
by fmartin3469
January 05, 2019
Fixed CEL CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring h CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring harness! Was under warranty so no problem. They had it approx 1 week. Great communication by Steve to keep me updated. Happy with the Ford Edge SEL and Hawk Ford!!! More
by stevehyleck
Employees Worked With
January 03, 2019
Great customer service Got me right in and out with a thorough check. I was kept informed and welcomed in the waiting room. Coffee was fresh and tv was a nice touch Got me right in and out with a thorough check. I was kept informed and welcomed in the waiting room. Coffee was fresh and tv was a nice touch More
by Jennifersav
Employees Worked With
Other Employees :
Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel
December 28, 2018
Great Communicaton Thank you Hawk Ford. I scheduled my service appointment on line during a weekend for an appointment first thing Monday AM. The service department ca Thank you Hawk Ford. I scheduled my service appointment on line during a weekend for an appointment first thing Monday AM. The service department called me when I didn't show up, I had had difficulty driving my auto into the dealership. Once they called me they offered me a loaner while my auto was being repaired. They diagnosed the problem and kept in contact with me throughout including the cost of the repairs. I do all of my service on my Ford with Hawk. More
by Jan2178
December 27, 2018
Recall item and service Hawk Ford was very helpful on the phone making an appointment that worked for me. Also their service was professional and prompt at the service depart Hawk Ford was very helpful on the phone making an appointment that worked for me. Also their service was professional and prompt at the service department. More
by fmartin3469
Employees Worked With
Tom Gabalec
December 25, 2018
Vehicle recall Steve and the team were great at Hawk Ford St Charles. I would definitely recommend this dealer, first class service, They even provided me with a cou Steve and the team were great at Hawk Ford St Charles. I would definitely recommend this dealer, first class service, They even provided me with a courtesy car despite the short notice! More
by LISACORK
Employees Worked With
December 24, 2018
Service Recalls, service and oil change/tire rotation on one of my trucks. Oil change and tire rotation on the other. Everyone was helpful and professional. Recalls, service and oil change/tire rotation on one of my trucks. Oil change and tire rotation on the other. Everyone was helpful and professional. More
by KEN79
December 22, 2018
New Tires I shopped all over getting prices for tires and Hawk beat everybody by at least $50.00. I was dealing with Steve Staub and he came into the waiting r I shopped all over getting prices for tires and Hawk beat everybody by at least $50.00. I was dealing with Steve Staub and he came into the waiting room and told me he got the tires for $40.00 less than I was quoted.The person that installed the tires did a good job and in a reasonable time as I waited for them. More
by gperkins53
Employees Worked With
