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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,868 Reviews
Call Service Center (630) 384-9905

1,868 Reviews of Hawk Ford of St. Charles - Service Center

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May 25, 2023

Good communication. He was friendly and sent me estimates by text and with phone calls. More

by dvcafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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May 27, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

May 25, 2023

My experience was good and would bring my truck back for service again in the future. More

by TOM@MCCABE.WS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Hawk Ford of St. Charles responded

Hi, we appreciate your positive review about your recent experience with us! Thank you for your business, we appreciate you as a Hawk customer!

May 20, 2023

Nice waiting area with coffee. Jennifer was nice and communicated throughout the process while I waited. More

by Mgriff123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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May 22, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 20, 2023

They are just nice people who understand and truly look into depth of the vehicle More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin, Jennifer Rocio
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May 22, 2023 -

Hawk Ford of St. Charles responded

Hi Jessica, we're glad you had such a wonderful experience with us! Thank you for your business, we appreciate you as a Hawk customer!

April 10, 2023

Service was done timely and dealer accommodated my needs for transportation. I appreciate letting me know what potential issues or upcoming maintenance is needed. More

by Trgamg2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2023

Everything is good with the Quicklane service. I would like a car wash to be done as a courtesy during these service visits. Thank you. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review & the reminder on the car wash! If we forget to mention it during your visit, feel free to ask! We have no problem washing your vehicle for you! Thank you for being a Hawk customer, we appreciate you! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800

April 04, 2023

I have dealt with this dealership since 2004. I have always had good service and they have helped me many times when buying a car or for service. The are great. More

by CAROLL1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Apr 06, 2023 -

Hawk Ford of St. Charles responded

Hi, we are so happy to read such a great review about Hawk Ford of St. Charles! Thank you for your business, we appreciate you as a Hawk customer!

April 04, 2023

Efficient staff & service. All the interactions with the service department were great.staff was helpful and extremely polite. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Apr 06, 2023 -

Hawk Ford of St. Charles responded

Deb, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

April 04, 2023

Very helpful and responsive to questions and concerns. Also helped with Ford and Lincoln pass. More

by STARKTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane staff
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Apr 06, 2023 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

April 04, 2023

Awesome job as always. I am a returning customer. For sure. Ready when promised as always. More

by Khandelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Apr 06, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

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