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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,883 Reviews

1,883 Reviews of Hawk Ford of St. Charles - Service Center

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December 01, 2022

Steve went above and beyond to keep us informed he was great I would use Hawk Ford forever More

by LINROSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

November 30, 2022

Check engine light keeps coming on. This will be the 4th time I will have to bring the truck back in. So far the truck was in the shop once a week since the repair was done. More

by CLARK.NIKKI1
Recommend Dealer
No
Employees Worked With
Steve Donovan
Dec 01, 2022 -

Hawk Ford of St. Charles responded

Thank you for taking my call earlier! This is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I believe Molly called you today to get all set up for Monday Morning's Complementary Pick-Up and Delivery so that we can ensure your vehicle is taken care of. In the meantime, if there is anything I can do for you - do not hesitate to reach out! Thank you for being a Hawk Customer, we appreciate you! Jessica Born 630-584-1800 ext. 830 Jessica.Born@hawkauto.com

November 29, 2022

Hawk Ford is awesome! The staff is friendly. The technicians are more than qualified. The dealership is clean and inviting. These are some of the reasons I keep coming bac More

by gp7535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Guerrero, Jennifer Rocio
Dec 01, 2022 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

November 29, 2022

Great experience, Joey was great, everything on time and loved the dashboard showing vehicle service status. More

by mcdwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

November 28, 2022

Great service center. get you in and out quickly. Keep doing a great job,thanks. More

by ACOLE629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
Nov 28, 2022 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

November 25, 2022

It took almost 10 months for my Mach-e to be delivered after ordering. Hawk well advised me about what to expect during the process and everything they told me was true. The car looked great when I pick More

by GALL4
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Nov 28, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

November 24, 2022

The service advisor Steve Staub was very helpful, friendly and efficient. He was able to schedule my recall work and a brake job in the same visit. Car was done when promised and the inside was pro More

by Rapid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Hawk Ford of St. Charles responded

Rapid, our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

November 24, 2022

Everyone was great. The staff was friendly and knowledgeable. I like the service given to me. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

November 24, 2022

They did s oil change and a recall I didn't even ask for. Great More

by JGODFREY3157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for your business, we appreciate you as a Hawk customer!

November 19, 2022

Great customer service. The vehicle was brought in and completed quickly and completely. The parts department and service adviser were both professional, knowledgeable and h More

by Jennifersav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve service adviser
Nov 22, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Nov 22, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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