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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,859 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,859 Reviews of Hawk Ford of St. Charles - Service Center
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November 03, 2022
Eric is the best! !! And the service department is fast they did a great job of checking and making sure there were no issues. !! And the service department is fast they did a great job of checking and making sure there were no issues. More
by REZURII99
Verified Customer
November 02, 2022
Brought in for first oil change and tire rotation along with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days l with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days later, with no loaner being offered, I went to pick it up. 1 of the 4 spots missing paint were repaired, 1/4 tank of gas missing(I paid for a full tank of gas when I bought the car, why is it not a double standard), and was told that I can’t use my Fordpass points for service. Researching online I found the only time you can use Fordpass points is at the dealership. Deeply disappointed More
by Dare8888
Employees Worked With
Steve
October 31, 2022
I was waiting in the waiting area for 2 hours for an oil change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting ar change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting area and plenty of open bays on the garage, so I no idea why it took so long! False advertising calling it “Quick Lane” service because it was anything but quick! This was my second time visiting. Thought it might be just a fluke, but both visits were extraordinarily long! More
by skiers
Employees Worked With
October 30, 2022
It was fine they didn’t really call me when it was done. So that’s my only qualm So that’s my only qualm More
by MALIACARPENTER1
October 28, 2022
Service department called me the day before to remind me and confirm my scheduled maintenance. Updated me throughout the day on the status of my F150, provided shuttle service, and followed up the next day and confirm my scheduled maintenance. Updated me throughout the day on the status of my F150, provided shuttle service, and followed up the next day to be sure I was happy with the service. Great job! More
by JOE@FLYAIRBOSS.COM
Employees Worked With
Other Employees :
Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
October 28, 2022
Good people to work with. Kept me informed on back ordered parts status. Once parts came in repairs made in a timely matter Kept me informed on back ordered parts status. Once parts came in repairs made in a timely matter More
by CURTISTERPENING
Employees Worked With
October 27, 2022
This was a tough problem, but Steve Staub worked on it and did a great job. Thanks and did a great job. Thanks More
by vkuchler
Employees Worked With
October 26, 2022
Excellent service as always. Had some minor issues with brake job. They were able to correct issue in a timely manner. Would highly recommend. Fair pricin. Service depth. A+++ Had some minor issues with brake job. They were able to correct issue in a timely manner. Would highly recommend. Fair pricin. Service depth. A+++ More
by COFFEEIN2013
Employees Worked With
Jennifer Rocio
