Hayes Chrysler Dodge Jeep of Gainesville

Initially, when calling to schedule the drop off, the call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for brin call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for bringing my vehicle in vs asking questions. After getting the diagnosis, the gentleman and whom I believe is one of the mechanics, attempted to convince me to get a non OEM parts to address my issues claiming it would save me money yet it would decrease the functionality of my truck. I thought going to a Jeep dealership for my Jeep It would be a no brainer to get OEM parts but the suggestion of non OEM parts was off-putting in addition to the unpleasant telephone interactions. I called on a Thursday to schedule a drop off for that coming Sunday, I was told it would only take two days for diagnostic. I called to check in Wednesday didnt hear back until Thursday when I drove up to the dealership. It’s unnecessary to ask what day you expect to have your vehicle back or be called about your vehicle if you’re going to do what you want anyway with zero communication. Letting me know my vehicle is in queue doesn’t help when you don’t hear from the shop for 2+ days. To deal with all that and get an inflated quote of about 10k. I can understand the labor costs partially because you have to pay your employees. However, a quick google search and a old mechanic friend can easily tell me how inflated the part costs are. Then to ask me to sell you my vehicle is audacious and quite honestly suspicious. All that to say, I hope that customer care and price gauging is something management will take a better look at. More

My wife and I were greeted graciously on entering the dealership. Leandro started to help us find the Ram truck that was right for us. After driving the vehicle and loving it Leandro brought our offer to dealership. Leandro started to help us find the Ram truck that was right for us. After driving the vehicle and loving it Leandro brought our offer to the management who worked a deal out for my wife and I. We couldn’t be more satisfied.Leandro has a great attitude. More

I was able to get exactly what I wanted for the 2nd time! Great Job Great Job More

Alexis was amazing at assisting me with finding a Jeep. He is very nice and honest and an asset to the company. I would definitely work with him again. He is very nice and honest and an asset to the company. I would definitely work with him again. More

Andrea is the best sale associate I've ever worked with i recommend her to anyone! recommend her to anyone! More

Andrea M. provided the best service we've every received. Definitely go to Hayes-Gainesville provided the best service we've every received. Definitely go to Hayes-Gainesville More

Andrea went out of her way to make sure I got the exact Jeep I wanted. Fast process, great deal Jeep I wanted. Fast process, great deal More

Very, quick and easy. They did an efficient job finding the perfect vehicle for me and my needs. They did an efficient job finding the perfect vehicle for me and my needs. More

Alexis was very easy to work with. Everyone I encountered was very helpful and friendly. Everyone I encountered was very helpful and friendly. More

Hands down, the best purchasing experience I have had in my 50 years of buying cars. my 50 years of buying cars. More