Alexis Jimenez

Service rep needs communication skills. She was not informing us well. Couldn’t remember our service needs even on the day work being done. Was given a phone number to use but wasn’t callin She was not informing us well. Couldn’t remember our service needs even on the day work being done. Was given a phone number to use but wasn’t calling that number. I wanted to wait in my car but she was very Insistent I leave only to be brought back an hour and a half later. Then forgot where we live so said the driver would be to me in 10 minutes Sat outside for 35 minutes and the driver still wasn’t to me Called to discover she didn’t look at our information to know where we lived to give us a correct time of the driver showing up. Then she was informed we were on our way back for us to get there and she’s no where to be found. Called her over the loud speaker and about 4 minutes later she shows. More

by lawrence.shepard Verified Customer Verified Customer

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Excellent experience. Enrique is very knowledgeable of Jeeps. I told him what I was looking for in a Jeep Wrangler. And he over exceeded my expectations! I’m new to the Je Enrique is very knowledgeable of Jeeps. I told him what I was looking for in a Jeep Wrangler. And he over exceeded my expectations! I’m new to the Jeep family and didn’t know anything about Jeeps except that I wanted one Enrique found the perfect Jeep for me with low miles at Avery good price He went that extra mile and sent me a video before I arrived. I love my first Jeep. Kiddos to Enrique!!! More

by wanmerriweather Verified Customer Verified Customer

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This is second truck I bought from this dealer in the last year , paid out $14.000 dollars in down payments , brought the truck in for a couple of things to get checked out , one is a vibration when acce last year , paid out $14.000 dollars in down payments , brought the truck in for a couple of things to get checked out , one is a vibration when accelerating from a stop but only when I pull my camper , I even pulled the camper to the dealer so I could show them what it was doing , I took one of the technicians out with me and showed him what it was doing and he told me it would be hard to fix because it only does it when I pull my camper but he would check it out , after a couple days I was told that they couldn’t fix it and I should call customer service , so I did and when the customer service representative called the dealer and spoke with them she was told that I couldn’t duplicate the vibration and that my camper was too big for my truck , I have a 2024 ram 3500 single rear wheel with the Cummins diesel and my camper fully loaded is 15,000 lbs which is well within the tow capacity, so I talked with the general manager and he told me that he would change the part that I think is faulty but if that didn’t fix the problem they would not make any more repairs or spend any more time on it , so I called customer service back and they suggested I take it to another dealer , very poor customer service. More

by Fatboy1 Verified Customer Verified Customer

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Great service and can always make it happen for us! Thank you Mr Rich 10/10 Thank you Mr Rich 10/10 More

by bri1776 Verified Customer Verified Customer

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Want to thank Alexis so much for his help, He was very helpful and made the whole experience smooth and easy we are very pleased and thankful we highly recommend him and Ruben. They are definitely a great helpful and made the whole experience smooth and easy we are very pleased and thankful we highly recommend him and Ruben. They are definitely a great team. More

by ms_jfarias Verified Customer Verified Customer

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Ritchie did an excellent job explaining each vehicle that i was interested in, helping me narrow down to my final decision. i was interested in, helping me narrow down to my final decision. More

by c_hopkins39 Verified Customer Verified Customer

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Alexis did a great job. We worked hard to get the deal done. As a result I have recommend him and Hayes to my friends We worked hard to get the deal done. As a result I have recommend him and Hayes to my friends More

by rcrawford250 Verified Customer Verified Customer

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Always great service at Hayes . Have purchased nearly 20 vehicles from Hayes. Great company to get a vehicle and srvice. Have purchased nearly 20 vehicles from Hayes. Great company to get a vehicle and srvice. More

by eghead Verified Customer Verified Customer

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Alexis did a great job of being there even after the purchase of the vehicle to make sure everything got done correctly and answer any questions that popped up purchase of the vehicle to make sure everything got done correctly and answer any questions that popped up More

by B Verified Customer Verified Customer

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I had a very pleasant experience, Alexis jimenez was very helpful and very knowledgeable! I had called ahead and told him what i needed and everything was perfect! This is the third vehicle i buy there and helpful and very knowledgeable! I had called ahead and told him what i needed and everything was perfect! This is the third vehicle i buy there and i will continue to buy there! Ruben was also excellent! No xx straight to the point! More

by alexat27 Verified Customer Verified Customer

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