Hayes Chrysler Dodge Jeep of Gainesville

Very good experience purchasing a new Jeep Grand Cherokee. Our sales representative was very knowledgeable and thorough. We were ready to buy and knew what we wanted so did not shop around on the Cherokee. Our sales representative was very knowledgeable and thorough. We were ready to buy and knew what we wanted so did not shop around on the lot. Recommend. More

Salesman Josh & Finance Manager Ruben are Awesome! Great Experience working with them to complete the deal !!! Great Experience working with them to complete the deal !!! More

Josh was a great salesman. !! We enjoyed the time with him. Oh, keep Robert Harris on as a mechanic too! Thankyou Gene and Judy !! We enjoyed the time with him. Oh, keep Robert Harris on as a mechanic too! Thankyou Gene and Judy More

Ritch was excellent! Enjoyed working with him. We really like our new jeep rubicon 4xe. Enjoyed working with him. We really like our new jeep rubicon 4xe. More

Everyone was extremely helpful. I happened to drop by and my expectations were exceeded by the staff. I had just been involved in a accident that totaled my vehicle. I had originall I happened to drop by and my expectations were exceeded by the staff. I had just been involved in a accident that totaled my vehicle. I had originally wanted to purchase a Ram when I bought the Chevy that was totaled, but the pricing was to far off at the time to justify. I was able to get the vehicle I had originally wanted at a price point inline with what I had paid for the chevy due to incentives on the vehicle I purchased. More

Always helpful friendly clean and happy people want use any other dealerships love my jeep any other dealerships love my jeep More

Dropped off a RAM 2500 for repair plus a tire rotation. It took almost three days and the only way I could get status information on the repair was by visiting the dealership of calling. For my calls, afte It took almost three days and the only way I could get status information on the repair was by visiting the dealership of calling. For my calls, after waiting in queue I had my call dropped multiple times by the vehicle service department. On pick up, the shop had not done my tire rotation, and the statement "I thought I had put that on the service list. Sorry. Would you like me to do it now? Answer ... No, I will take it elsewhere." As an aside, my phone number had been incorrectly entered on the service order. I provided it a second time and on pickup it still have not been corrected. Leaving the name out, my service manager had poor communication skills, and exhibited a complete lack of empathy to me as your customer. They would likely be a better fit in a back office role where they do not have to be troubled with serving customers. The positive statement I have is that the error to my air suspension system seems to have worked. While I love my RAM, there must be other dealerships in the Atlanta Metro area that are better at serving customers. More

I don't know if Sara is new there or not, but even something as simple as calling me by my correct name was an issue for her and she would deliberately botch my name, as in too lazy to pronounce my fu something as simple as calling me by my correct name was an issue for her and she would deliberately botch my name, as in too lazy to pronounce my full last name, or when given the short version, would just refuse it and continue calling me by what she felt like. At first she seemed sweet, but as things started progressing, it was clear that she either wasn't trained well, or just didn't care. I did not get the call by end of drop off day as promised, for an update, which was Monday, but that was not a big deal. I knew it would be unlikely that I'd get my truck back the same day. I didn't hear from anyone until Thursday, which by then she told me it would be a total of $218 if I wanted to proceed with he service and that I may likely get my truck back by Friday. I didn't hear from anyone by the end of the week, so on the following Monday I called back to get an update and she said she would get an answer and assured me it would just take her a minute, so to hold on, but instead of putting me on hold, she hung up. I waited but did not receive a call back until many hours later, letting me know it would be ready for pick up, but now she was telling me my total would be $470. Nothing had changed, nothing else had been done to it, just the fee was no longer what I was told before. Upon picking up my truck, I asked how the fee had gone up and she said she could reduce it some, but still no clear answer. She just kept saying the diagnosis was $218, but that's not what she had said over the phone. Her words were that my total would be $218. Anyhow, after dropping the fee down a bit, not nearly to what I was told, I start paying for it, only to see it go up again with some added charges. Well now she tells me that because I'm paying with credit card, that I have to pay extra. Would be nice to have been told that in advance. Once I got home and reviewed my invoice, I see that they wrote in it that I agreed to pay an additional cost of $258.61! I kept trying to add the fees on the invoice, under the description, but I was unable to figure where the $258.61 came from, and no, I did NOT agree or approved an additional cost of $258.61. What a horrible experience! More

Ms. Hilda Martinelli was in charge of my purchase, she showed to be a great person to deal with, I am very satisfied with the process. showed to be a great person to deal with, I am very satisfied with the process. More

We purchased a truck from Hayes and we dealt with Shane Pratt. I started looking on your website and found the truck we really liked. I spoke with Shane on the phone and he asked me a few questions. I t Pratt. I started looking on your website and found the truck we really liked. I spoke with Shane on the phone and he asked me a few questions. I then sent him my trade in (pics) and the vin number as well. He ran some numbers and let me know all the details with my trade in and the purchase of the other truck. He stayed in touch with me and went out of his way and sent me several videos of the truck. Top notch on his part. We really liked what we saw and the price of the truck as well. That was on a weekend and when Monday morning came, we headed off to Hayes in Gainesville Ga. I called Shane to let him know that we were on the way and that he would have the truck waiting on us. Long story short, :) I could go on and on. What a seamless sell process and an awesome buying experience. Shane was very nice and knowledgeable. Great salesman and really do appreciate him and the Hayes dealership as well. We live in SC and in the near future, when we decide to trade again, it will definitely be with Hayes.. Again, Thank you very much Shane! More