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Headquarter Honda

Clermont, FL

Overview
Employees
Reviews
Vehicles
4.7
1,671 Reviews
Headquarter Honda is the first commercial building in Florida to achieve the highest certification of the United States Green Building Council (LEED Platinum status). -- L.E.E.D. stands for "Leadership in Energy and Environmental Design." It is a genuine commitment made by the owner's entire family. Built by local contractors with 100% local materials; Headquarter Honda also employs a 100% local workforce. We are able to save an average of 35% in energy costs by being green. We graciously pass those savings on to our customers!
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17700 State Road 50

Clermont, FL

34711

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Showing 1,671 reviews

April 06, 2014

Awesome buying experience! I purchased a Honda CRV tonight! We had the best sales man ever Mike Jahangir! He was very knowledgeable and friendly. The whole buying experience was More

by diana1adkinswalden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jahangir
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April 03, 2014

Had a very laid back experience with everyone. Thank you Royle for showing the car (twice) Special shout out to Cathy for her kindness and tour. It's refreshing to find a great time buying a car. Keep up More

by cajunsushi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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March 26, 2014

I went into the headquarter Honda dealership not expect much more to be denied. I meet with one of the sales representatives and he helped me get into a new car and ride of my old. I would recommend this d More

by caseemali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jahangir
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March 12, 2014

The customer service was unbeatable. I love my new 2014 Honda Pilot EXL RES. It was a great leasing experience from my initial phone call until delivery. More

by BarbraRocha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeronimo Esteve
Thomas Maier
Other Employees : Joey Hermann
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Mar 12, 2014 -

Headquarter Honda responded

Barbra, Jero, Joey and Tom definiely make it an expectional experience for our customers. They take the "or" out of "ordeal" and just give you a great deal. Joey showed us the pictures - he had a great time with your family during the delivery. Thank you for taking the time to leet us and others, The Headquarter Team

March 12, 2014

Had a great experience with my purchase of our 2014 Honda Civic Coupe LX. Excellent experience from introduction to purchase. Would recommend to friends and family. Mike was a great sales consultant and v More

by jamink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jahangir
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Mar 12, 2014 -

Headquarter Honda responded

Jamink, thank you for taking the time to let us and others know that your Civic purchase was easy form "introduction to purchase." We strive every day to give each guest the personalized attention they need and provide an exceptional customer experience. The Headquarter Team.

March 11, 2014

I had requested a navigation system put in the dash. I was not told that Honda does not refit, until I called another dealer. I was sold an $800.00 system attached to my rear view mirror. I explained wi More

by disgusted22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck
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Mar 12, 2014 -

Headquarter Honda responded

Good afternoon, Disgusted22, we are disappointed to hear that you are having an issue with your third-party navigation system and would like to see if there is anything we can do for you. At Headquarter Honda, we do not recommend the installation of third-party Honda approved or after-market products as they are not manufactured by Honda and are not factory installed. So being told that Honda does not refit would be a correct statement. May we ask which dealership did you call, vendor and/or dealership you purchased the navigation system and the Vehicle Identification Number (VIN) so we can verify the trim of your Honda. When were you told “too bad,” as this to be addressed immediately by our Customer Relation Director with the appropriate Associate(s). This is very unacceptable and must be addressed. The Headquarter Team

Mar 14, 2014 -

disgusted22 responded

The car was purchased from Headquarter Honda in Clermont. The navigation system was sold through the salesperson who sold us the car and installation was arranged by Honda at a Classic Soft Trim shop in Longwood. The VIN number 1HGCP36869A032161 . I would have bought the car without the navigation system and the $800.00 charge if I had been told it couldn't be installed in the dash.

Mar 24, 2014 -

Headquarter Honda responded

Good afternoon, Disgusted22, thank you for your patience and please read through our entire reply. We want you to know we understand what you have gone through these past weeks on this unit and are so sorry you had that experience with equipment no longer working. We spoke to Classic Soft in Longwood about your recent visit to them. Their General Manager, Ross, explained that there was no means to determine why the navigation/Bluetooth rearview mirror unit went blank. Classic Soft did check with the manufacturer and confirmed through Classic Soft’s corporate offices that the unit you have is out of warranty (the warranty being 36 months/36,000 miles). Ross wanted to help you since it was out of warranty and there is no easy means to determine if the blank screen was due to a factor that would have be covered under warranty or not. Ross offered you, what he thought was an extremely fair and reasonable solution, a replacement unit at a reduced rate (normally $600.00) and without labor to install. He offered to wave the installation/labor fee of $120.00 and sell you a new unit (which would have full warranty) at two-thirds his cost for $200.00 total. You were unhappy with this offer of resolution. Our General Sales Manager, Tom, has offered to replace the current failed unit with a new unit installed by Classic Soft. Please let us know if this is an acceptable resolution for you. Again, we wish you expressed your concerns with management at the time of purchase and delivery after the install of the unit; we would have been able to easily correct the situation. Thank you for letting us know now about this and providing us with the opportunity to make things better. The Headquarter Team

Mar 25, 2014 -

disgusted22 responded

That sounds very nice, except we Berber spoke to General Manager Ross. The only person we spoke to was a tech . He told us the unit was broken and could not be repaired. My husband asked the price of a new unit, there was no mention of waving labor fees. We would like to have a functioning unit. What would the cost be?

Mar 25, 2014 -

Headquarter Honda responded

We are sorry to learn that Ross’ message was not conveyed to you at the time. The cost would have been $200.00 to you, but our General Sales Manager, has offered to replace the current failed unit at no cost to you since you were treated so poorly by Mr. Datollo and that is not how we want nor treat our guests. The Headquarter Team

Mar 26, 2014 -

disgusted22 responded

Thank you for your concern with our situation. We appreciate your offer to replace the unit and would like to have it done. How do we proceed?

Apr 14, 2014 -

disgusted22 responded

It has been 20 days since we heard from you How do we proceed to getting the navigation unit replaced.

March 11, 2014

From the moment my family and I walked in we were welcomed. Met with Danielle Frascella, very polite, professional, knowledgeable and helpful via phone and in person. Then I was introduced to Leon Mi More

by heystevo8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Angle
Leon Miller
Other Employees : Danielle Frascella
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Mar 12, 2014 -

Headquarter Honda responded

Good afternoon, heysteve08, thank you for mentioning each of our Associates and how they were able to make your first brand new purchase (CR-V, one of my favs) a totally exceptional experience for you and your family. We are so happy they enhanced the excitement of getting "the" first new vehicle - everyone should have happy memories from the moment they realize "that is the one!". We look forward to your return on April 17 for the New Honda Owners' Clinic. Rememebr to RSVP. The Headquarter Team

March 08, 2014

This was a very nice dealership experience. The building is very nice and clean. Mike was very knowledgeable and explained everything about the car. He will remain available for calls on any questions we More

by SLC10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jahangir
Other Employees : Danielle Frascella
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Mar 10, 2014 -

Headquarter Honda responded

SLC10, thank you for taking time to share with us and others, the experience you had in purchasing your Accord. We are fortunate that Mark, Danielle and Mark are members of the Headquarter Team. We look forward when you can return for your first oil change, which will be many months down the road. The Headquarter Team

March 03, 2014

Andrew was very knowledgeable, professional, friendly, and helpful! He was understanding of my needs and concerns. He went out of his way to respond to them in a positive manner. Andrew is a real ass More

by bev123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burke
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March 02, 2014

I went to this Honda dealership nearest us to trade in my Malibu for a "good" used Honda. Andrew Burke, the salesperson who approached us, had a disarmingly gentle approach, never exerting any pressure. He More

by Davidgreen777
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burke
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