Headquarter Honda

Just moved to Clermont. Not happy with this service dept. They sent me to another company for body work instead of doing it there. Car wouldn't start in parking lot yesterday and I called for help. dept. They sent me to another company for body work instead of doing it there. Car wouldn't start in parking lot yesterday and I called for help. No towing service available. No help getting one. I did have towing service at my previous Honda and a service dept. that fixed my car. My car is just out of warranty. I buy every 2-3 years. Next car won't be a Honda if I can't get good service at the dealership. There are lots of dealerships on 50 Hwy. to choose from. Like the people there and the looks of the dealership but no service department. Ps don't like this website. Had trouble trying to post review Like that Honda followed up immediately. More

I got the good price for my used car as well as the new car price is great compared to other dealers. Mike and the rest of his team are so friendly. Thanks. car price is great compared to other dealers. Mike and the rest of his team are so friendly. Thanks. More

The experience was good. It was a little timely I was releasing Odyssey from 2011-2014. This was the second lease from Headquarter and this experience was better. releasing Odyssey from 2011-2014. This was the second lease from Headquarter and this experience was better. More

My experience with headquarter honda was good because Mike Jahangir kept very good communication with me about the process of my loan approval and what kind of car that would fit what I was looking for. Mike Jahangir kept very good communication with me about the process of my loan approval and what kind of car that would fit what I was looking for. Mark Wilson was really nice to and explained the gap insurance to me clearly. More

This why we enjoyed our experience. The staff at Headquarter Honda were great. They even endured being "bonked" on the head with a giant balloon by our son with autism. They were very understandin Headquarter Honda were great. They even endured being "bonked" on the head with a giant balloon by our son with autism. They were very understanding. They did a wonderful job making us feel comfortable and worked hard to get us into the vehicle we wanted. We will definitely recommend this dealership to family and friends. More

I chose this dealership for several reasons: proximity to my home, clients reviews, large inventory. After weeks of deeply checking the best option for me, and recommendation from a co-worker, I went to a di my home, clients reviews, large inventory. After weeks of deeply checking the best option for me, and recommendation from a co-worker, I went to a different Honda dealership and I was not satisfied with the way they were trying to rush me into closing a deal. Being a huge investment for my pocket, I felt disappointed and barely slept for a few days. I found myself reading reviews and 'doing my homework' at 3:00 am. Knowing the hassle purchasing a car is, specially because I am a female, I was hesitant but knew I had to do it. So, I went to Headquarter Honda in Clermont, FL and the sales person, Buddy Conner, was extremely helpful, made me feel very comfortable and was answering all the questions I had about the car and about the deal he would get me. I was trading in my 2000 Toyota and got a great price for it. Being new to the job, he was on his third week, he was getting answers from his managers when he was not 100% sure of the answer. Also, he left me and my friend talk numbers over without rushing me into any commitment or decision and always being very nice and polite. I can see he will reach far in this business. Purchasing a car was finally fun for me, no pressure, no rush. I finally made my mind and agreed to the numbers and purchased a beautiful Honda Civic. Buddy then walked me to the Finance Manager, Ed Rivera, and he was very kind, very knowledgeable and was very patient explaining me all the options to add extras warranties, etc, an also looking for the best interest rate and monthly payment amount for me. I felt I could ask for any question and I had lots!! without making me feel I was a "stupid" lady asking 'stupid' questions. I was there for hours and left very happy, satisfied, knowing I had made the right choice with Headquarter Honda. I highly recommend this dealer. More

We contacted Headquarter Honda and decided to go and check out the Honda CRV EXL. Upon our arrival we found the employees to be very courteous. We were then introduced to our sales person Mike Jahangir, check out the Honda CRV EXL. Upon our arrival we found the employees to be very courteous. We were then introduced to our sales person Mike Jahangir, who was very pleasant. He was also very knowledgeable and explained everything about the car we were interested in buying. He took us for a test drive all the while giving us more information than we ever would have expected. When we got back to the dealership we sat with him and asked questions about adding extra equipment and about pricing. We told him we wanted to go home and talk it over and that we would get back to him. Mike called us the next day but we couldn't talk then because we were at the doctors office. He was very understanding and said we would talk later. The day after that we went back to the dealership but Mike was not working that day so we were going to come back at different time. They assured us that they could take care of us and introduced us to another sales person. After talking for a while we still weren't sure what we wanted to do so we went home to talk about it some more. Over the next few days we were in contact with Mike quite a few times and discussed a lot of options. He was very accommodating and gave us the best pricing he could. We purchased the vehicle and are very happy so far. Mike has contacted us twice so far asking us if we were happy and if he could answer any questions. He told us to feel free to call him anytime if we needed help. We are very satisfied with our dealings with Headquarter Honda and especially Mike Jahangir. We would definitely recommend your dealership and Mike to anyone looking for a car. Lois & Ray Raptis More

My husband and I decided to trade in our 2011 SRX. We still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we wou still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we would like to purchase the Pilot. On the Saturday of Labor Day weekend, I went on Headquarter Honda’s website. I saw that they had the vehicle I wanted in the color I wanted. I used their website to inquire about the vehicle and a price. After submitting my information online, which included the vehicle I wanted and that I would be putting a lease that was upside down by the numbers mentioned above, I was contacted by Rudy. Rudy quoted a number that we thought was high. My husband called him back a little later and told him where we would like to be, and he said that is actually what he said originally, although my husband thought he heard something different. We confirmed multiple times over the phone the number that we wanted to be at and he agreed to it. We made an appointment to come down there the next day, because it was too close to closing time. I completely understood that the number may be slightly off, considering we had only spoke over the phone. However, our SRX is in flawless condition, so there was really no reason for it to be off by more than a few days each month. Once we got down there, we did the usual test drive, etc. Once we got to numbers, they came back with a number significantly higher than what we were told over the phone. Over the phone, we were told $500 per month (60 months) with zero down. In person, they told us $2000 down with $620 per month. That is outlandish. How were they so far off? If they knew they couldn’t do the $500 per month, then they should have told us that. The difference in totals was over $9000. When I spoke to Rudy about this, he was apologetic. However, he said the reasoning is because they did not know the condition of our car prior to us coming down there. That was a complete lie. Our SRX was in flawless condition, nothing warranting a $9000 mark up. Typing it out now, it sounds so outlandish. It was a great case of bait and switch. At this point, nothing was being accomplished. We had left our 6 year old with my mother, raced out of the house early in the morning with our 7 month old, and drove and hour away. All of that to realize we he been tricked. I understand if they cannot do $500 per month, but they should not say that they can over the phone. All of this was frustrating, but pale in comparison to the frustration we were about to encounter. Through this all, I was very calm. Although frustrated, I never raised my voice or was degrading in any way. I simply wanted to give feedback to the establishment about how what they did was bad business. I asked to speak to a manager, and Tom Maier walked out. In a calm manner, I explained to him the frustration of our situation. I told him about our experience above. In the middle of me speaking, he starting walking back into his office while saying “Okay, Thank you.” His tone was condescending. I was floored and so was my husband. I guess since his building was clear of any customers, he had nothing to lose. When my husband said “Thank you. That is all you have?” His response was something like, “Well, you already said you aren’t buying a car, so I am being a sounding board.” I honestly wish I was making this up, because it was beyond frustrating. But, that is what he said. At that point, we told him that is the worst customer service we have seen, and we left. Not only does he represent the dealership, he also represents Honda. I doubt the dealership will care what I have to say if they have someone like him as a manager, but I hope Honda’s corporate office does. I will never do business there. Nor would I suggest others. Do not believe any numbers they give you over the phone. They are just trying to get you in the door and will say what you want to hear. I would expect that from a buy here-pay here joint on the side of the road. I did not expect that from Honda! More

From beginning to completion of sale, this dealership is first-rate. My first contact was though the website, and the internet sales person Mike McCarthy responded to my initial inquiry almost immediately first-rate. My first contact was though the website, and the internet sales person Mike McCarthy responded to my initial inquiry almost immediately and followed up with a call. He invited my husband and I to come in and look at the model (CR-V) we were interested in. When we went in, our senior sales consultant Mike Jahangir was just wonderful from beginning to end. He is very friendly and extremely knowledgeable. He showed us the large inventory available, and then he took us on a test drive that was quite lengthy and demonstrated the capabilities of the car. He explained all the features, and when the sale was completed, went through the major features again for us. He cleaned our tag and transferred it to the new car. He filled the car with a full tank of gas. The financial services director Anthony Angle carefully explained the different care packages to us and worked with us to get what we wanted. All in all, we would highly recommend this dealership. They are friendly, not high pressure, and very accommodating. Earl and Arlene Morrison More

I inquired about the 2013 Honda Pilot EX over the HQ Honda website. I was then contacted by Rudy who had the vehicle ready for me to test drive when I arrived at the dealership. He introduced me to Seni Honda website. I was then contacted by Rudy who had the vehicle ready for me to test drive when I arrived at the dealership. He introduced me to Senior Sales Professional, Mike Jahangir. The test drive went great. Mike had me follow a "scenic route" that was easy to drive with not a lot of traffic. We then pulled into the dealership. Now for the part I dread about dealerships. The negotiations. It was actually easier than I would've thought. It really wasn't that stressful as long as you do your HOMEWORK. I came armed with a price quote from TrueCar.com for another local dealership, my laptop computer (to reference KBB.com), and a Car Loan Calculator (Android Application). The only haggling I had to do was for the price of my trade-in. I believe I got a fair price for my trade-in after a little back-and-forth with Mike, the Finance Department and myself. Finance Manager, Anthony Angle, then approached where I was sitting to present their final offer for the trade-in and financing options. I actually thought I had a better financing deal with my Credit Union, but Anthony presented me with a financing deal that I couldn't refuse! The next part was of course the most mundane and that would be the PAPERWORK! While they were getting the paperwork together, Mike gave me a quick tour of the dealership. He introduced me to much of the staff that worked in the Service and Parts Departments. I believe this was to kill time and keep me entertained. I don't think the staff really cared who I was. After the quick dealership tour, the paperwork was ready. Ed Rivera from the Finance Department had all the paperwork ready for me to sign and the process was actually pretty quick. Just make sure to stretch out your writing hand because you're going to be signing a lot stuff... Overall, my experience at Headquarter Honda was excellent! I salute the men and women of Headquarter Honda! More