Headquarter Honda

Completely unprofessional. I am a student living in Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Head Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this “better deal” or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didn’t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course. Headquarter Honda has to be one of the least proffesional business’ I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they don’t give a %$&# about anything is ridiculous More

My husband purchased a new Honda Odyssey for me from Headquarter Honda and his experience was fantastic from start to finish! Prior to visiting Headquarter Honda, he had received an on line quote from Headquarter Honda and his experience was fantastic from start to finish! Prior to visiting Headquarter Honda, he had received an on line quote from Coggin Honda in Orlando with a very attractive price. Unfortunately once he arrived at the dealership the level of service, honesty and courtesy was found to be completely lacking! The finance person added dealer fees and charged for add-ons to the vehicle and would not even let my husband leave with a print out of the quote to show me! Headquarter Honda was a completely different experience. John and Michael were professional throughout the entire process! Michael was very patient while my husband was comparing 2 models and didn't pressure him in any way to make a decision. They priced the same vehicle as Coggin Honda for $2000 less, waived the dealer fees so our payments were where we wanted them and gave us $1500 more for our trade in than Coggin offered. In addition, they stayed at the dealership until 11:15pm when all the paperwork was signed and tag transferred! Top notch service and professionalism! This was a fantastic experience - thank you John and Mark!!!!! More

When negotiating a lease, the payment was one amount but when we got to Mark Wislon to sign the lease, it was a different amount. Mark then changed the amount to what I wanted,but changed the numbers in oth when we got to Mark Wislon to sign the lease, it was a different amount. Mark then changed the amount to what I wanted,but changed the numbers in other charges.I was told I needed to make the first lease payment and Honda would pay the other. But when the lease bill came only one payment was applied to my account.Went back to the dealership, emailed the General Manager and nothing had changed....Mark apologized for the miss communication. What happen to keeping your word today? You make a mistake...you should own up to it and fix it.. I would never buy another Honda again!!!In todays world with social media does help to get the word out there.If one person does not purchase a vehicle at Headquarter...I am happy! More

My wife and I were looking for a car that would suit our My wife and I were looking for a car that would suit our needs at our price range. We decided to visit Headquater Honda in Clermont,Fl to see if we w My wife and I were looking for a car that would suit our needs at our price range. We decided to visit Headquater Honda in Clermont,Fl to see if we would find what we were looking for. As soon as we entered the dealership Joel Castaneda was already there to greet us. After the introductions we told him what we were looking for. He told us immediatly that he had a couple cars in mind. As we were looking at the cars he was very, very informative and prompt to answer our questions. He was polite, efficent, professional and treated us as family. That was very important me. My wife and I immediatly came to the same conclusion: we had found our car. Joel was enthusatic and glad to hear we found the car we were looking for. Soon after we began the long, and rather boring, process of buying the car. But Joel made it fast and entertaining. He knew it could be draining waiting for while everything was processing but yet again he made it fun and very easy on us. His co-worker Mike Jahangir was also involved in our case and he,like Joel, was efficent, friendly and very professional. Thanks to both Joel and Mike my wife and I now have the car of our dreams. I will without a doubt reccommend Joel and Mike to all my friends and family looking for their dream cars. More

Sales man,Mike Jahangir,was very friendly and professional. He found a used car perfect for our needs.We were very happy with Headquarter Honda service!!! professional. He found a used car perfect for our needs.We were very happy with Headquarter Honda service!!! More