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Heiser Chevrolet of West Bend

West Bend, WI

4.3
1,501 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,501 reviews

August 20, 2024

Pleasant to work with and upfront about the repair charges. There were no surprises when I saw the bill. More

by jmcashforf58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 19, 2024

I am from South Carolina and needed service before returning back and they took care of me and back on the road early More

by RMFECHHELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 12, 2024

Nice people to work with, easy to get a test drive in. Very informative about the cars on the lot. More

by morgandercola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 05, 2024

Sherry Koneck is great to work with! I couldn’t be happier with the new Trax and with my overall Experience of working with her! More

by tnahiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Konek, Matthew Myszka, Rafael (Rafy) Rivera, Ryan Granzow
Aug 07, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 01, 2024

I purchased my vehicle here. I currently use the service center for oil changes. I had an oil change a few months ago and noticed on my service report that stated I had a small More

by JARAKELLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

July 31, 2024

Had my car towed in for a second time due to transmission issues. The first time they had it for two week. I got it back for approx 2 weeks then it failed the second time. When it was towed in they had it f More

by markosmiff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William (Liam) Dooley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

July 20, 2024

Had an exceptional car buying experience with Maria Fuller. Maria has a good personality and was a pleasure to work with. This was our first car to have all the "bells and whistles" and she took the More

by DAS822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Granzow
Jul 23, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Maria was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

July 01, 2024

Handled our Lease transfer very well and got us set up with a new one! More

by lgalligan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Granzow
Jul 08, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 30, 2024

I have had multiple bad experiences at Heizer in West Bend. The customer service is horrible. We will no longer be using them for service or to buy a vehicle! More

by LAURIEPECANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

June 30, 2024

I think they did a great job for what I needed them for they were very informative I appreciate all their hard work More

by vollrathjackie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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