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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
918 Reviews

918 Reviews of Heiser Chevrolet of West Bend - Service Center

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September 07, 2024

great service from all involved from service manager, mechanics and even shuttle driver. Been with Heiser many years and plan on many more. More

by benzthomas51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 06, 2024

Lies after lies. They'll say anything to get you in the door and then the trickery begins. And their sales manager is a complete and pompous jerk! I'll never buy a More

by buchman.andrew.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Granzow
Sep 09, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Sales Director Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

September 06, 2024

I will not be back the sale of the vehicle was great ceaser is a fantastic salesman. Im not happy with how the service department handled my issue with the truck. More

by hackdan93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

September 05, 2024

My experience with Tom Bell was excellent. LaQuita who greeted me when I came in for service was efficient and friendly. Matt who was my service advisor was excellent too!! He too was friendly More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaQuita and Matt
Sep 06, 2024 -

Heiser Chevrolet of West Bend responded

Tom, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 05, 2024

It was easy to schedule a service appointment, the service representative was easy to work with and the service was done and on time. Also, a big thank you for the shuttle service and the friendly shu More

by WALLACELAKE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver
Sep 06, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 02, 2024

They where helpful in getting me the vehicle I was looking for and took good care of us!! More

by jeremy.brown0
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Granzow
Sep 03, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2024

Repairs were made in a timely fashion and the wait was pleasant in a friendly atmosphere! More

by SHIRL.CURRERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 28, 2024

Great service and friendly atmosphere. They did everything that was scheduled in a timely manner.. Would recommend their service department . More

by WVMILLER5760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 28, 2024

Oil change was done with no problems to deal with. No issues this last visit. More

by LORRIE.WENDEGATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 27, 2024

Great dealership. We have purchased / leased our last six vehicles through this facility. They have always treated us wonderfully and when finances were tight were abl More

by BCHARTWIGFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Konek, Rafael (Rafy) Rivera
Sep 03, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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