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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,393 Reviews
Call Service Center (414) 327-2300

1,393 Reviews of Heiser Chevrolet - Service Center

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March 23, 2021

The pricing is high but about average for area always seems I need some type of work on the vehicle they keep me informed on future issues More

by PAPAGRAND2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2021

Service department was good but had some body work done to my truck and the customer service there is terrible! Will not be returning to that dealership! More

by BAKERVELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Shawn Christian
Report | Print
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Collision Center Manager Steve Bergmann by phone at (414) 328-2453 or by email at steve.bergmann@heiser.com so we can better understand what happened during your experience.

March 22, 2021

you have tried to squeeze money out of me at every turn and not followed through on what you tell me. I will not return. More

by CAMANDERS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Shepard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Cam, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

March 21, 2021

Quick service made an appointment late in the week for a Friday. Got me in and out relatively quickly. Washed car in about an hour. I was even early More

by PSZACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Report | Print
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 16, 2021

I brought my truck in for low oil pressure. I explained to them what was going on and was told there is so much debris in the oil that it was clogging up the oil filter. I had the filter and oil changed an More

by Jricer2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

March 14, 2021

Great customer service nice friendly and fast they try their best to always serve you no matter what The associate who comes up with the perfect greeting More

by Briana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe
Report | Print
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Briana, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 11, 2021

There services are good, there well respected they value their customers .I've always been a satisfying customer after each visit I would recommend them to anyone. More

by MATHEWSCAROLYN90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe, Shawn Christian
Report | Print
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Carolyn, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 10, 2021

Had to reschedule bc they we’re running 2 hrs behind. Couldn’t get my service done bc I was on a schedule. They should call the person before I arrive. More

by CMEIFERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! We sincerely apologize for the inconvenience. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional questions or concerns.

March 10, 2021

I won’t take my car anywhere else but Heiser Chevrolet! They always have the best price around and always get me in and out fast! More

by tonya0926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Tonya, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 08, 2021

Mark in the service department was great to work with he was very professional and friendly. It’s only my second time there but I’m very pleased with everything. More

by JFESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Report | Print
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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